I U Professional Opportunities Orientation Program Kristin Gaines

I. U. Professional Opportunities Orientation Program Kristin Gaines Manager, Global Financial Support & Services 1

NCR Corporation - Quick Facts • • • $6. 2 billion revenue 32, 500 employees Headquartered in Dayton, OH Offices & distribution facilities in 130 countries Top global markets (in revenue): US, Japan, United Kingdom, Germany, France, Australia, Spain, Italy, Canada & Switzerland 2

Careers in IT • Entry level positions available in most organizations • Information Technology Services (IT Services) • Professional Services (Consulting) • Business Units (Retail, Financial, Systemedia & Customer Services) • Initial position in IT Services typically 18 - 24 mo. • Subsequent positions involve a variety of assignments (ex. software engineering): • Financial and Human Resource Systems • Sales and Marketing Systems • Order Management Systems • Customer Services Systems • Data Warehouse 3

IT Services: Functional Organization Model IT Partners Global Application Development Global Application Deployment Global Technology & Infrastructure 4

IT Services Job Families • Software Engineer • Software Developer • Application Deployment • Database Design & Administration • Systems Architecture • Vendor Management • Technology Solutions Engineer • Technology Solutions Architect • Business Solutions Consultant • Technology Consultant • Processing Solutions Consultants • Operations Analyst • Service Desk Consultant • Project Management • Project Coordinators • Project Managers • Executive Program Managers • Business Solutions Consultant • Information Technology Partner 5

IT Services Career Paths Emphasis on IT Business Path Business Skills: Strategic Planning, Coaching or Advanced Technical Skills IT Technical Path Non-IT Paths Business & Technical Skills: Planning, Analysis Graduate Entry Technical Skills: Programming, Integration, Support Undergrad Entry 6

Example Career Path • Software Developer - 3 years • • • Europe Group Sales & Marketing • US Customer Services Lead Software Developer - 3 years • Manufacturing & Financial Systems (plant environment) Lead Technology Consultant - 2 years • Technology & Infrastructure (standard tools, operating systems) Team Leader - 3 years • US Order System • US Financial Systems Manager (current) • Global Financial Systems Support 7

Career Preparation - Selection Criteria • Preparation for position • • Academic Success Academic Curriculum Work Experience Internships • Personal characteristics • • • Interpersonal Skills Communications Skills Leadership Initiative Innovation Integrity 8

Take Ownership of Your Career • Work with manager on training plans • Take advantage of educational opportunities, tuition reimbursement programs & professional certifications • • Research potential positions Build your network Find a mentor Work with manager to establish career goals and align assignments to them • Assess career goals regularly 9

Key Changes in IT • • • Changing technology Focus on integration vs. development Global applications Alignment of IT with business Customer facing roles 10

Key Competencies in the Workplace • • • Customer focus Teaming Communication Project management Customer facing competencies Process orientation Business knowledge Keeping abreast of new technology Multi-cultural awareness 11

Thank You! 12