Hybrid Mail Concept Definition and Business Paradigm Tuesday

The (r)evolution Yesterday and Today and Tomorrow Internet

Impact on the Letter volume (over time). .

@post - the idea Keep the same trust in the electronic world as in the physical world! Ensure traditional mail confidentiality! @post • Secure market for electronic letter delivery • Create an electronic/hybrid link between households and Sweden Post • Create a base service for electronic delivery of information and mass communications • Create a client platform for electronic services

The traditional postal address is used! Anna Hansson Mainstreet 34 S-193 97 Bro Sweden anna. hansson. mainstreet_34. 19397@pos

@post - the address e-mail address (changes when Anna moves to a new adress) (2) e-mail alias (changes upon Anna’s request) anna. hansson@post. se anna. hansson. mainstreet_34. 19397@post. seanna@post. se Postal address (changes when Anna moves to a new address) Anna Hansson Mainstreet 34 S-193 97 BRO

@post - Added value The recipient can choose how to receive the mail @postservice

The @post security • @post enables control of the electronic signature for outgoing mail as well as control of electronic signature and decryption of incoming messages • @post allows the use of an id stored on a smartcard or other software media • @post provides interoperability with PSS (Post Security Services)

@post - other features • created messages can be delivered by email, e. POST (hybrid) or fax • @post is interoperable with International Data Post (international hybrid mail) • provides required billing information

@post components Sender CA functionality Receiver Hybrid Service e. Post Catalogue LDAP @post client e. Switch Redirect HTML interface Mailserver Payment server Billing server Mailserver HTML interface

@post access @postclient WEBbrowser ISP Hybrid mail Info-kiosk @post client Modempool WEB-TV @post client Cable. TV NW @post production site(s) Postoffice Postal TCP/IP net

@post mail service scenario CA functionality Hybrid Service e. Post Catalogue LDAP e. Switch Redirect @post client Mailserver Payment server Billing server Mailserver @post client

@post invoicing service scenario CA functionality Hybrid Service e. Post Catalogue LDAP e. Switch Redirect Mailserver Invoice Paymentserver Billing server Payment order Invoice HTML Invoice Mailserver Payment order HTML Form @post client

@post service scenarios • Letters • – Personal mail • – Push services • (requested information) • – Advertising (interest led) – Mass distribution • Registered mail • HTML based electronic invoicing • Electronic stamp Electronic seal Directory services Notary services POP 3 redirect services This type of projects is being evaluated, or is under way, at several other postal organizations, including US-Mail, the Dutch post office and the other Nordic postal administrations. Coordination is being discussed via UPU.

Internet Email Services Surface mail Hybrid mail Private © Copyright BAL Consulting P/L 1999.

SOHO Value Proposition • Annual savings per user = $1, 560 = 1 hybrid mail/day * 10 minutes saved = 60 hours * $26/hr. • Increased productivity. • High Speed Track-able Delivery. • Secure, Certified and Non-Repudiable Mail. • Virtual Email • Universal Inbox for all Communications © Copyright BAL Consulting P/L 1999. All rights reserved. Confidential.

Areas of Competence • Product Marketing and Research – Business: Requirements, Case and Process – Technology: Messaging, Postal Services, Data, Network, Security & System – Project Management and Resourcing – Risk Assessment & Mitigation – Independent Reviews and Audits • Business Partner & Venture Negotiation © Copyright BAL Consulting P/L 1999. All rights reserved. Confidential.

Global Hybrid Mail Business Strategic Vision Support Blue Prints Sale or Float Market & V-Capital Research Implement Requirements & Negotiate PRB, Business GHM with Buyers Case & BPP Global Risk Analysis Hybrid Mail Prototype Australian F-Spec & US Hub Data. Mod Pilot Service Support Design In/Co/Out P-Plans Vendor & Sourced Project Delivery Management

What does it take to make it? • Trusted Distribution by Australia Post • Postal Services Expertise in sorting, labelling, distribution and tracking. • Customer Care & Billing for millions of customers - aka Telcos • Intelligent Addressing & Distributed Nodes © Copyright BAL Consulting P/L 1999. All rights reserved. Confidential.

Hybrid Mail SMTP Handler

Authentication

SMTP Address Handler

Intelligent Addressing • Base-address[-service-flags]@domain • Base-address types include email, postal, phone voice mail, fax, SMS-pager and so on • Examples: • Ben. Livson. 36. Minnamurra_Road. [NSW. ] 2063[. Australia]@domain for postage • [61. 2]99580489@domain for voice mail • [61. 2]99583915@domain for facsimile © Copyright BAL Consulting P/L 1999. All rights reserved. Confidential.

Billing Information • • • Message-ID Date-Time From-Address Message-Title Postal Class & & & Customer-ID Status To-Address No of Pages Cost

Hybrid Mail Service Activation Get customer-id web logon & address@hm-domain Subscriber Enable browser & enter hybrid mail web service site Enter contact Prompt for address@hm-domain details, if user has no email or cannot email-address and credit or debit card forward existing email address OK Request certificate Prompt whether certificate required for authentication? OK Hybrid Mail System Validate credit or debit card details Generate customer-id, @hm-domain web logon [and optionally address@hm-domain] Issue S-MIME X. 509 certificate Update authentication profile if requested. Welcome Well Done!

Usage of Hybrid Mail Subscriber Enable browser or email-client Provide logon or trusted email address and/or certificate Send message Customer Care: • track message-id • raise & follow trouble-ticket-id • on-line itemised billing • maintain customer profile including B-party messaging preferences Return message-id Hybrid Mail System authenticate • Analyse address type Support back-end • Generate message-id subscriber profile, • Generate charge-record assurance & billing • Pass message to HM or fax functions -telephony. . gateway

Value Added Services • • Express delivery of the last leg Certified, non-repudiable & track-able items Colour on demand print eg. Colour glossies Overhead transparencies, greeting cards … Media delivery of floppy disk & CD ROM Out-sourced mail room (out & inbound) Document audit services. . . ecommerce © Copyright BAL Consulting P/L 1999. All rights reserved. Confidential.

Hybrid Mail Process View Customer. Care Security Performance Pricing Customer Service & Billing Messaging & Directory Intelligent Addressing Distributed Nodes Hybrid Mail Conversion Networking Interfaces to Voice Mail Fax, SMS. . © Copyright BAL Consulting P/L 1999. All rights reserved. Confidential.

Hybrid Mail Intelligent Node Applications Web Email Certificate & Proxy Server Directory Print & Intranet Server Postage Hybrid Mail Backbone Email Post ISPs IMS PS Voice Mail Fax & SMS Delivery National Hybrid Internet Mail Intranet Postal Internet PSTN Virtual Email Tel Systems Integration / Universal Inbox © Copyright BAL Consulting P/L 1999. All rights reserved. Confidential.

Hybrid Mail Options Managed Interfaces Postal Services Final Distribution Email Royal Mail USPS. . Surface Mail G Intelligent Addressing and Distributed Nodes Voice Mail M Fax, Pager, EDI & SMS Public Internet Gateway Help Desk Robot Directory Services H Web-enabled Customer Care GHM Intranet Web Tracker Web Service Activator © Copyright BAL Consulting P/L 1999. All rights reserved. Confidential.

HM Intelligent Nodes Directory Node Printers Mail Machinery Gateways Fire. Wall Router DMZ HM

Provide every Telco FNN an email address fnn@telco. net • Subscribers activate their email address via http: //www. whitepages. com. au/activate by using the last Telco bill information: • FNN, eg. 0299580489. If multiple FNNs, a subscriber may select any one or all. • Account number, eg. 190 3142 000 • Bill number, eg. T 143551943 -8 • Email forwarding address - mandatory!

Full National Number FNN • fnn@domain, say fnn@telco. net, subscribers a unique email address the format of which will be known to all everybody. Access is as good as the White and Yellow Pages. • fnn_firstname@telco. net enables every Australian to have an email address. • fnn_business_schema@telco. net etc.

Integration with White Pages • Each email address activated is displayed as a hotlink in the electronic white pages and gets printed for an extra charge in the White Pages. For example: • LIVSON. B. 36 MINNAMURRA. RD. NORTHBRIDGE. 2063 Map Preferences +61. 2. 99580489@directory. net • Also name. postal-address@directory. net