Human Resources Management Module 16 Global Human Resources

Human Resources Management Module 16: Global Human Resources

Module Learning Outcomes Discuss the opportunities and challenges of managing human resources in the global business environment. 16. 1: Describe how to develop a global team 16. 2: Describe ways to engage a global team

The Global Environment

Learning Outcomes: Developing a Global Team 16. 1: Identify the benefits of a geographically dispersed workforce 16. 1. 1: Describe the role of a global human resource manager 16. 1. 2: Describe the importance of nurturing global leadership 16. 1. 3: Describe the benefits of international diversity 16. 1. 4: Describe the challenges of international diversity

Global Human Resources Management • • GHRM Responsibilities • • • Recruitment and Staffing Training Legal Compliance Employee Development Compensation Strategic Benefits • • • Consistency Structure Control

Nurturing Global Leadership • • Global Mind-set • • • Tolerate, accept, and understand diversity with an inclusive mindset A broad and universal perspective of business Think openly, free of cognitive cobwebs Mindfulness. A state of mind characterized by heightened awareness of self and the surrounding environment, and to be non-evaluative and nonjudgmental in experiencing the present.

International Diversity • • Benefits • • Differing perspectives and viewpoints Sparks innovation Larger talent pool Insight into foreign markets Challenges • • Language barriers Cultural differences

Practice Question 1 Professional standards and etiquette are the same across the globe. A. True B. False

Practice Question 2 _______ is the best way to nurture global leaders and ensure they have all the knowledge and tools necessary to be successful. A. Training B. Compensation C. Cultural immersion

Global Employee Engagement

Learning Outcomes: Global Employee Engagement 16. 2: Describe ways to engage a global team 16. 2. 1: Discuss cultural differences on a global team 16. 2. 2: Describe the causes of social distance 16. 2. 3: Describe how leaders can build trust across cultures 16. 2. 4: Describe how advances in technology have had an effect on virtual teams 16. 2. 5: Identify methods of effective communication in global workforce

Cultural Differences • • How to identify cultural differences: • • • Learn Listen Ask Example: Greetings differ from one country to the next and may include: • • • A handshake A bow A kiss on the cheek

Practice Question 3 After her business presentation with international clients, Rebecca asks her audience if they have any questions. No one indicates they have a question to ask, but Rebecca noticed a few of the clients whispering back and forth. Rebecca begins to review the end of her presentation in her head to determine if she said or did anything that may have been off-putting or confusing. Rebecca is using which of the following strategies to navigate cultural differences? A. Learn B. Listen C. Ask

Class Activity: Cultural Differences Working in small groups, students will research cultural differences from around the globe. Assign each group one of the following categories to research: • Body language • Workplace etiquette and customs • The work week • Greetings and communication • Cultural or religious accommodations Each group will have 10 minutes to research cultural differences within their assigned category. After completing their research, each group will share their findings with the class and discuss how these cultural differences may create challenges or misunderstandings in the workplace.

Present: Cultural Differences

Social Distance • • Social Distance: The degree of emotional connection among team members The 5 Root Causes of Social Distance • • • Structure Process Language Identity Technology

Building Trust Across Cultures • • Trust building looks different from one relationship to the next and may require differing amounts of time and energy to establish it. Ways managers can build trust: • • • Recognition Respect Consistency

Practice Question 4 What are the two key foundations of trust? A. B. C. D. Character and behavior Honesty and results Results and character Loyalty and consistency

Technology and Virtual Teams • • Virtual Teams are comprised of Individuals who work from different geographical locations and use technology to work with their coworkers and managers. Helpful Technology: • • Video Conferences The Cloud Webinars Project Manager Software

Practice Question 5 Which of the following was the first tool used to connect and manage a geographically dispersed workforce? A. B. C. D. Email Video conference calls The cloud Audio conference calls

Effective Communication Strategies Step #1: Learn and understand cultural differences Step #2: Utilize the following tools/techniques • Technology • Translations • Efficiency • Establish meeting standards and etiquette

Practice Question 6 Using a translator or translation service is a guaranteed way to eliminate language barriers. A. True B. False

Practice Question 7 __________ is the degree of emotional connection among team members. A. B. C. D. Agreeability Social distance Teamwork Compatibility

Quick Review • • The role of Global Human Resources Managers is essential to maintain consistency within international companies Understanding cultural differences is the key to successfully building and leading an international team Focusing on trust and communication can strengthen the team • Trust is typically determined by character or results, depending on the culture Distance is a challenge - both social distance and physical distance • • Social distance can be remedied by addressing the root cause (Structure, Process, Language, Identity, Technology “SPLIT”) Physical distance can be addressed through the use of modern technology