Human Resource Management Strategies Chapter 10 Hospitality Management

Human Resource Management Strategies Chapter 10 Hospitality Management Strategies By R. A. Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

HMS - Human Resources Management Strategies Focal Points: n Personnel management n Acquisitions (recruitment) n Development and administration n Compensation and benefits (motivation) Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

HMS - Human Resources Management Strategies (continued) Focal Points: n Organizational behavior n Climate n Structure (teams, outsourcing, hierarchy, etc. ) n Labor relations (unions) n Community relations (host) Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

Human Resource Management n n Personnel Management/Acquisitions: activities associated with recruitment and selection of employees. Personnel Management/Development and Administration: activities include performance evaluation, promotion, transfer, termination, training, education, and counseling of employees. Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

Human Resources Management n Personnel Management: compensation; activities associated with compensation (pay) and benefits programs for employees. Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

Human Resources Management n n n Organizational Behavior: deals with the climate of the firm and productive working relationships. Labor Relations: management of the relations with organized labor (unions). Community Relations: host/local relationships/citizenship. Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

Human Resource Management Strategies n Focuses on the “people” asset of the organization. Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

Human Resource Management Strategies n The most pressing problem in the hospitality industry today is “people” (acquisition and retention of the labor pool). Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

Human Resource Management Strategies Include: n n Incentives (sign-up and stay-on) Organizational experimentation Outsourcing Human replacement (technology) Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

Human Resource Management Strategies Include: n Product and service delivery redesign n Elimination of labor n Expediting the experience n Customer involvement (self-serve) Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

HMS - Human Resource Management Strategies n n Importation of labor Migration of product Multinational management Succession Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

HMS - Human Resource Management Strategies n n Equity positions ESOP’s Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

HMS - Human Resource Management Strategies Team Concept Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

HMS - High Performance Teams n n n Corporate Departmental Cross-functional Continuous improvement Task force Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

HMS - Successful Characteristics (Team) n n n Mission statement Code of conduct Effective leaders Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

HMS - Success = Support Plus n n Direction/parameters Access (information, etc. ) Team training Award/recognition systems Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

HMS - Five Stages of Group Development Forming Transforming Performing Hospitality Management Strategies By R. A. . Nykiel Storming Norming © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

HMS - Positive Roles n n n Inquirer Contributor Elaborator Reviewer Evaluator Energizer Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

HMS - Negative Roles n n n Dominator Blocker Cynic Security seeker Lobbyist Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

HMS - Team Meetings n n Objective Agenda Conducting Minutes Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458

HMS - Team Meetings n n Evaluation / Assessment Consensus decision making Hospitality Management Strategies By R. A. . Nykiel © 2005 Pearson Education, Inc. Upper Saddle River, N. J. 07458