Human Performance System Rewards Intrinsic the pleasure or

Human Performance System • Rewards • Intrinsic – the pleasure or value that one receives from the content of a work task • Responsibility, activities • personal growth, diversity of Extrinsic – rewards received from the environment surrounding the context of the work • Direct compensation, indirect compensation, non-financial awards 10 Lecture 3. 3 A

Human Performance System • Performance Appraisal • Wide variety of programs and processes • Important to separate the appraisal process from the reward process • Look at the system • Focus on the situation – Task Traits • Development Plan • Timeline for Actions • Sample 11 Lecture 3. 3 A

Human Performance System • How Often 12 • The biggest failure of any performance appraisal system is that it takes place once a year • Technical Professionals relatively independent • Goal – once per quarter Lecture 3. 3 A

Human Performance System • Tying it all together • It’s about performance • A motivated team performs better • Each individual is motivated in a different way • All a manager can do is facilitate • It’s about communication • Feedback • It’s about doing the right thing 13 Lecture 3. 3 A

Human Performance System • Activity – Describe a work/performance activity – Identify the Situation, Performer, Response, Consequence and Feedback – Is the current Feedback appropriate for this situation Fb Feedback 14 Lecture 3. 3 A S P R C+ Situation Performer Response Consequences

Break "Far better it is to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory nor defeat. " Theodore Roosevelt 15 Lecture 3. 3 A