Human Factors in Cabin Safety Seminar Bangkok 2008

Human Factors in Cabin Safety Seminar Bangkok 2008

What are Human Factors?

What are Human Factors? Anything to do with people

Human Factors �Human beings and their work environment

Human Factors �Human beings and their work environment �Human beings and technology

Human Factors �Human beings and their work environment �Human beings and technology �Human beings and procedures

Human Factors �Human beings and their work environment �Human beings and technology �Human beings and procedures �Human beings and the environment

Human Factors �Human beings and their work environment �Human beings and technology �Human beings and procedures �Human beings and the environment �Human beings and human beings

The human being is the centrepiece of the framework and is the most critical and flexible component. It does have limitations which can be predicted

Human limitations must be taken into account during the design phase of all other components of the system

SHEL Model �Software – policies, procedures and processes �Hardware – technology �Environment – situation and culture �Liveware – human interaction

SHEL Model Software Regulations Company policy SOP’s Checklists Training Written instructions Symbology Manuals Publications

SHEL MODEL Hardware Galley design Emergency equipment Crew jump seats Trolley design Exits

SHEL MODEL Environment Temperature Lightening Turbulence Financial situation Noise Air quality Sleep Regulatory oversight

SHEL MODEL Liveware CRM Leadership Corporate culture Training Team work Cultural differences Attitudes

SHEL Model �Software – policies, procedures and processes �Hardware – technology �Environment – situation and culture �Liveware – human interaction

Flight Deck and Cabin Crew Why are we different?

Historical Background �Origins of the job �Public perception �Corporate attitudes

Physical Separation �Lack of awareness of other’s duties �Different flying schedules �Locked flight deck door �Different FT/DT regulations

Psychological Isolation �Personality differences �Differences in motivation

Regulatory Factors �Sterile flight deck procedures �FT/DT limitations �Licensing issues

Organizational Factors �Administrative segregation �Training issues �Scheduling

Solutions �Joint crew training

Solutions �Joint crew training �CRM

Solutions �Joint crew training �CRM �FT/DT limitations

Solutions �Joint crew training �CRM �FT/DT limitations �Briefings

Solutions �Joint crew training �CRM �FT/DT limitations �Briefings �Emergency procedures

Solutions �Joint crew training �CRM �FT/DT limitations �Briefings �Emergency roles & procedures �Corporate culture

SHEL Model �Software – policies, procedures and processes �Hardware – technology �Environment – situation and culture �Liveware – human interaction

Manufacturers and Cabin Crew

Challenges �Exit design �Equipment design and location �Galley design

Solutions More input from cabin safety experts in the design of �Cabin interiors �Equipment �Galley layouts.

Human Factors Issues �Training �Briefings �Emergency procedures �Passenger management �Cultural differences �Teamwork �Disruptive passengers

Questions?