HUMAN FACTORS Human Performance Turning Theory into Practice

HUMAN FACTORS Human Performance Turning Theory into Practice Olga Chernyshova Country HSE Manager, Worley. Parsons Oman

Topics § History § Safety I vs Safety II § Our (recent) journey § Human Performance § Incorporating Human Performance into our systems 2

History § Tenerife ground crash: KLM and Pan. Am on March 27, 1977 § Two jumbo jets Boeing 747 head-on collision on runway, 583 people killed § Communication issues, both external and internal § Crew Resource Management (CRM) training started to fix internal problems § Human factors are the main component of CRM § Currently aviation is the safest industry (among high risk operations) 3

Human Performance Old belief: Safety I “A state where as few things go wrong as possible” New belief: Safety II “A state where as many things go right as possible” § Things go wrong due to technical, human &/or organizational causes (failures & malfunctions) § Human performance goes right because people can adjust their work so it matches conditions § Humans viewed predominantly as a liability or hazard § Focus on performance shaping factors and system weaknesses § Focus on people 4 *From Safety I to Safety II – Professor Erik Hollnagel; Professor Robert L Wears 2015

Human Performance Foundations Empowered People are the solution. We encourage our people to speak up rather than follow without question Human performance Enabled We measure our performance based on positive outcomes, rather than the absence of negative outcomes Ethical We uphold the highest standards of honesty and fairness in our work. We do not tolerate unethical behaviour 5

Human Performance - Framework § One. Way. TM is our safety and business integrity framework that has been core to our business for over ten years. It’s time to evolve and incorporate principles of human performance. People Partnership Customers Learning Delivery One. Way supports us in achieving exceptional outcomes with care and integrity. It comes to life through the actions of our people. 6

Human Performance - Engineering SEAL Safe & Sustainable Engineering for the Asset Lifecycle 7

Summary Consideration of Human Performance requires senior level commitment – and a clear plan. n A modern view of accident causation accepts that people are fallible and will make mistakes. n The words Empower, Enable and Ethical describe the “why” of what we need to do in relation to human performance. n 8