Human Factors a Small Organisations Perspective Marc Bailey
Human Factors a Small Organisations Perspective Marc Bailey Cobham Aviation Services
Key Drivers Low margin market Customer supplier selection on price Volume driven business Delivery to schedule 2
What is small? BCAR A 8 -15 M 3 , or Part 145 Transition to ARC is a good dividing line. Simple structure Elements contracted out. 3
Expectations Regulator looks for annual compliance. EASA expects engineers to use approved data. ØOrigin of aircraft provides bias. Full B 1 and B 2 used with full type rating. ØB 3 and B 2 Light Part 147 Approved courses available? 4
Environment Facilities are best described as well utilised. Tooling driven by price and alternative tooling is developed. Spares provide an interesting opportunity. • Bi-lateral or perhaps Unilateral. 5
Summary of Small Org. Tight Market. Limited resource with line and staff role. Compliance as target. Limited approved data. Facilities well utilised. Copy tooling. Parts difficult to obtain with release. 6
So what should they do? TNA &Tailor Demonstrate Competence Just Culture Hazard Reporting Train and refresh MEMS & MEDA 7
What do they do Rarely undertake a TNA and accept basic training. Refresher training not based on own experiences. Training not tailored to their cultural issues MEDA reports or investigations are very limited. Competence difficult to measure. 8
How do we sell this? 9
How do we sell this? SAFETY 10
The Audience Accountable Managers and CFO’s How many Engineers? How many people have HF experience here today? Why are we here to day? 11
Our Approach to HF So does it make sense What is catching peoples attention. HSE and Corporate Manslaughter. So if we can’t sell safety then change the message. HF improves your business and saves money. 12
So What Next UKMEMS and SDAU data Lets take the current top errors from UKMEMS and look at some simple costs. 13
Installation Error Undercarriage fitting 180 degrees out Broken fitting, 20 hours labour, delay to output 1 day. Total cost £ 30 K with good MRO Margin of 10% £ 300 K of sales to recover. 14
Inattention/Ground damage Aircraft taken out of a hangar using wrong tow bar for configuration. Resultant tow led to Radome meeting the tractor. Radome specialist repair for a one off, labour and delay £ 25 K - £ 250 K sales 15
Poor Inspection Always viewed in the light of missing something which leads to an outcome. Poor inspection has two sides. Correct inspection saves money and prevents errors. 16
Approved data not Followed Approved data not followed is a rich ground. Scarce data on G A aircraft encourages experienced based fault detection. Recurring defects are not unusual in medium size organisations. Potential lost sectors, NFF components, man-hours, additional unnecessary stock. 17
Implementation of HF Very turbulent in medium sized orgs. HF for Small orgs is compliance. 18
Measuring HF How many 145 organisations here have had an HF audit ? What questions were you asked? Did anyone get asked to demonstrate the savings made in maintenance errors. How about the regulator asking for a 10% saving to be shown by the next audit. Who would be interested in the wash up ! 19
Time to think We all believe in HF for safety. Statistically that belief has not moved rates or profiles significantly. We can better serve small and medium sized orgs by pushing that adopting HF practices saves money. No shame in pushing at a different point if we meet our objective in the end. 20
Re Brand Human Factors the Business Improvement programme. The safe way to save money. 21
Human Factors a Small Organisations Perspective Marc Bailey Cobham Aviation Services
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