Human Communication The Basic Course Twelfth Edition Power

Human Communication: The Basic Course Twelfth Edition Power. Point™ Presentations prepared by: Naomi Young University of California, San Diego Joseph A. De. Vito Hunter College of the City University of New York

Chapter Seven: Interpersonal Communication – Conversation This multimedia product and its contents are protected under copyright law. The following are prohibited by law: any public performance or display, including transmission of any image over a network; preparation of any derivative work, including the extraction, in whole or in part, of any images; any rental, lease, or lending of the program. Copyright © 2012, 2009, 2006 Pearson Education, Inc. All rights reserved.

Chapter Goals Learn About: Ø How the process of conversation works Ø How you can become a more satisfying and more effective conversationalist Learn To: Ø Engage in conversation that is satisfying and mutually productive Ø Apply the skills of interpersonal communication to a wide variety of situations Copyright © 2012, 2009, 2006 Pearson Education, Inc. All rights reserved. 3

The Conversation Process Occurs whether face-to-face or online u Variations depend on specifics of

Opening u Verbal or nonverbal greeting u Reciprocated Opening Copyright © 2012, 2009, 2006

Feedforward u Focus of conversation u Identify tone u In e-mail the title is

Business u Substance u Exchange u No of conversation of roles permanent record Business

Feedback u Signal end of business u May backup to business if other not

Closing u Signals u Express end of conversation pleasure in interaction u Leave-Taking cues Business Feedforward Opening Feedback Closing Copyright © 2012, 2009, 2006 Pearson Education, Inc. All rights reserved.

Principles Of Conversations u Turn-taking u Speaker cues u Listener cues Copyright © 2012,

Listener Cues Turn requesting cues u Turn denying cues u Backchanneling cues u – agreement/ disagreement – Involvement – to pace speaker – clarification u Interruptions Copyright © 2012, 2009, 2006 Pearson Education, Inc. All rights reserved.

Principle of Dialogue u Person is both sender and reciever u Dialogue v. monologue

The Principle of Immediacy – Self-disclose – Refer to the other person’s good qualities – Express your positive view of the other person – and of your relationship – Talk about commonalities – Demonstrate your responsiveness – Express psychological closeness and openness – Maintain appropriate eye contact – Smile and express your interest – Focus on the other person’s remarks Copyright © 2012, 2009, 2006 Pearson Education, Inc. All rights reserved.

The Principle of Flexibility Analyze specific conversational situation u Consider available choices u Estimate potential advantages and disadvantages u Competently communicate your choice u Copyright © 2012, 2009, 2006 Pearson Education, Inc. All rights reserved.

Everyday Conversations u Making small talk u Introducing other people or ourselves u Excusing and apologizing u Complimenting u Offering advice Copyright © 2012, 2009, 2006 Pearson Education, Inc. All rights reserved.

Repairing Conversational Problems u Excuses – I didn’t do it – It wasn’t so bad – Yes, but… u Motive for excuses u Good and bad excuses Copyright © 2012, 2009, 2006 Pearson Education, Inc. All rights reserved.

The Apology An expression of regret u The do’s and don’ts for effective apologies

Complimenting u. A message of praise, flattery, or congratulations u Giving a compliment u

Advice u Meta-advice u Giving advice – To explore options and choices – Seek expert advice – Delay decision – Listen – Empathize – Be tentative – Ensure understanding – Keep the interaction confidential – Avoid should statements Copyright © 2012, 2009, 2006 Pearson Education, Inc. All rights reserved.

Responding to Advice u Accept what the person says u Resist retaliation or criticism of the advice-giver u Interact with the advice u Express your appreciation Copyright © 2012, 2009, 2006 Pearson Education, Inc. All rights reserved.

Knowledge to Action Feedback and feedforward are often the part of your message best remembered. How can you structure your messages to utilize this fact? Copyright © 2012, 2009, 2006 Pearson Education, Inc. All rights reserved.