HUMAN BEHAVIOR UNDERSTANDING OWN BEHAVIOR UNDERSTAND OTHERS BEHAVIOR
HUMAN BEHAVIOR • UNDERSTANDING OWN BEHAVIOR • UNDERSTAND OTHERS’ BEHAVIOR • INTERACTIONS, TEAMS….
ATTITUDES • FAIRLY LONG LASTING – BELIEFS – FEELINGS – BEHAVIORAL TENDENCIES • AFFECT BEHAVIOR? ?
CHANGE ATTITUDES? • LEARNING/EDUCATION • CHANGE BEHAVIOR FIRST • SIGNIFICANT EMOTIONAL EVENT
COGNITIVE DISSONANCE • TWO THOUGHTS IN CONFLICT
JOB INVOLVEMENT • ATTACHMENT, INTEREST IN JOB • AFFECTS PERFORMANCE
ORGANIZATION COMMITMENT • ATTACH TO ORGANIZATION, DEPT. • AFFECTS PERFORMANCE? – DEPENDS ON ORG. GOALS/PERSONAL GOALS – REWARD TIED TO PERFORMANCE • REDUCE TURNOVER
JOB SATISFACTION & PERFORMANCE • SATISFACTION = PEFORMANCE? • SATISFACTION PERFORMANCE? • PERFORMANCE SATISFACTION?
JOB SATISFACTION & • TURNOVER • ABSENTEEISM • OTHER? ? ? – SERVICE INDUSTRY – SABOTAGE?
LOCUS OF CONTROL • INTERNAL – INDIVIDUAL BELIEVES S/HE CONTROLS – MORE PROACTIVE • EXTERNAL – OUTSIDE FORCES CONTROL EVENTS – MORE REACTIVE
SELF-ESTEEM • BELIEF IN ONESELF • ASSESSMENT OF WORTHINESS – HIGH SELF-ESTEEM • SET HIGHER GOALS • TAKE NON-TRADITIONAL JOB…. .
SELF CONFIDENCE • BELIEF IN ONES OWN ABILITIES – HIGH, MORE PROACTIVE – AFFECTS MOTIVATION. . .
EGO STRENGTH • BELIEF IN ONE’S CONVICTIONS • HIGH EGO STRENGTH – HIGHER LINK BETWEEN ATTITUDE & BEHAVIOR
TOLERANCE FOR AMBIGUITY • LOW - SEEK MORE ORDER • HIGH - UNSTRUCTURED SITUATIONS OK
AUTHORITARIANISM • PREFER ESTABLISHED ROLES • PREFER ESTABLISHED ORDER
MACHIAVELLIANISM • COMMON CONNOTATION: – SEEKS PERSONAL GAIN – ENDS JUSTIFY THE MEANS
PERSONALITY TYPE • TYPE A – AGGRESSIVE – ACHIEVEMENT ORIENTED – PERHAPS PEFECTIONIST • TYPE B – NOT AGGRESSIVE – LOWER NEED FOR ACHIEVEMENT
PERCEPTION • • • STEREOTYPES BIASES PREJUDICES HALO/HORN PROJECTION
PERCEPTION • SELECTIVE PERCEPTION – WHAT WE EXPECT – WHAT WE “KNOW” – FILTER COMMUNICATION • ATTRIBUTION • ASSUMED SIMILARITY
“MYERS-BRIGGS” • EXTROVERT - INTROVERT • INTUITION - SENSING • THINKING - FEELING • PERCEIVING - JUDGING
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