http www bized ac uk Business Functions and

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http: //www. bized. ac. uk Business Functions and Organisation Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Business Functions and Organisation Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Business Functions • Human Resources • Sales and Marketing

http: //www. bized. ac. uk Business Functions • Human Resources • Sales and Marketing • Research and Development • Production/Operations • Customer Service • Finance and Accounts • Administration and IT Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Human Resources • Recruitment and retention – Job descriptions

http: //www. bized. ac. uk Human Resources • Recruitment and retention – Job descriptions – Person Specifications • • • Dismissal Redundancy Motivation Professional development and training Health and safety and conditions at work • Liaison with trade unions Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Sales and Marketing • • • Market research Promotion

http: //www. bized. ac. uk Sales and Marketing • • • Market research Promotion strategies Pricing strategies Sales strategies The sales team Product – advice on new product development, product improvement, extension strategies, target markets Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Research and Development • New product development • Product

http: //www. bized. ac. uk Research and Development • New product development • Product improvements • Competitive advantage • Value added • Product testing • Efficiency gains • Cost savings Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Finance and Accounts • Cash flow – Monitoring income/revenue

http: //www. bized. ac. uk Finance and Accounts • Cash flow – Monitoring income/revenue – Monitoring expenditure • Preparing accounts • Raising finance – Shares – Loans • Links with all other functional areas Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Production/Operations • • • Acquiring resources Planning output –

http: //www. bized. ac. uk Production/Operations • • • Acquiring resources Planning output – labour, capital, land Monitoring costs Projections on future output Production methods – Batch – Flow – Job – Cell • Efficiency Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Customer Service • Monitoring distribution • After-sales service •

http: //www. bized. ac. uk Customer Service • Monitoring distribution • After-sales service • Handling consumer enquiries • Offering advice to consumers • Dealing with customer complaints • Publicity and public relations Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Business Organisation • Organisation by type • Global businesses

http: //www. bized. ac. uk Business Organisation • Organisation by type • Global businesses – complex organisation structures • National – organisation possibly stretches throughout the country • Regional – could be through a county or wider area (North West, South East, etc. ) • Local – small organisations serving local area or community Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Business Organisation • Authority – the right to make

http: //www. bized. ac. uk Business Organisation • Authority – the right to make decisions and carry out tasks • Span of control – the number of people a superior is responsible for • Chain of Command – the relationship between different levels of authority in the business • Hierarchy – shows the line management in the business and who has specific responsibilities • Delegation – authority to carry out actions passed from superior to subordinate • Empowerment – giving responsibilities to people at all levels of the business to make decisions Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Administration and IT • Managing estates – cleaning, health

http: //www. bized. ac. uk Administration and IT • Managing estates – cleaning, health and safety, maintenance, security • Reception • Clerical work – reporting, record keeping, communication • Overview of quality control • Use of IT systems Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Organisation Charts Hierarchical Structure Managing Director Marketing Director Sales

http: //www. bized. ac. uk Organisation Charts Hierarchical Structure Managing Director Marketing Director Sales Director A B C D Market Research Finance Director Strategy Purchasing Sales Manager Accounts Manager Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Organisation Charts Pyramidal Structure MD Senior Management Middle Management

http: //www. bized. ac. uk Organisation Charts Pyramidal Structure MD Senior Management Middle Management Workers Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Organisation Charts Centralised/Entrepreneurial Finance R&D Production MD Marketing Sales

http: //www. bized. ac. uk Organisation Charts Centralised/Entrepreneurial Finance R&D Production MD Marketing Sales Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Organisation Charts Collaborative Sales Accounts Marketing Production Copyright 2006

http: //www. bized. ac. uk Organisation Charts Collaborative Sales Accounts Marketing Production Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Organisation Charts Circular/Flat Marketing Finance Sales Production R&D Copyright

http: //www. bized. ac. uk Organisation Charts Circular/Flat Marketing Finance Sales Production R&D Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Organisation Charts Matrix Structure Marketing Sales R&D Project HR

http: //www. bized. ac. uk Organisation Charts Matrix Structure Marketing Sales R&D Project HR Production Finance Copyright 2006 – Biz/ed

http: //www. bized. ac. uk Organisation Charts • Changes to business structures • Linked

http: //www. bized. ac. uk Organisation Charts • Changes to business structures • Linked to new thinking on leadership and management • Less hierarchical • Emphasis on communication and collaboration between sections • Global businesses – more complex structures Copyright 2006 – Biz/ed