HST 2009 Visit Centre Tiger Team Tiger group

HST 2009 Visit Centre Tiger Team Tiger group ! Visit CERN ! 1 Visit CERN !

HST 2009 Visit Centre Tiger Team Abstract: • A tipical visit (nowadays) • Typical structure of the visit • How to move in CERN • Run of the visit, what to do at a facility • Staff requeriments Tiger group September 20 ! Visit CERN ! 2 Visit CERN !

HST 2009 Visit Centre Tiger Team Visit CERN ! NOWADAYS (INTERVIEW WITH A TIPICAL VISITOR) • The visit was in French, although none of the visitors were French • Visit on English, French, Italian or German. (On request other languages, six months in advance) • Total group: 10 people • A friendly guide • But with no technical skills Tiger group September 20 ! Visit CERN ! 3

HST 2009 Visit Centre Tiger Team Visit CERN ! NOWADAYS (INTERVIEW WITH A TIPICAL VISIT) • No possibility to choose the itineraries • Tour: Atlas visitor´s centre (1 ½ hours) + Microcosm (1 hour) = 2 ½ hours • High level in explanations • Overtaken for other group • Modern style (computers, screens, . . . ) in Atlas. • No guided to shop • No final evaluation Tiger group September 20 ! Visit CERN ! 4

Visit CERN ! HST 2009 Visit Centre Tiger Team "What is the world made of? " " Where do we come from? " " Where will we go? " Woody Allen: ". . diner tonight? " and "Why so much money for this? " Basic aim of a visit: to get a relation to the physical aspects of these main questions: -> One of the possible tasks: Looking for a typical structure of a visit Tiger group ! Visit CERN ! 5

HST 2009 Visit Centre Tiger Team Visit CERN ! Mission statement: Typical structure and working model for all (site) visits to CERN, for specialists, educators, students, and general public Concrete aim: visitors leaving informed, curious to know more, and able ambassadors for CERN. Tiger group ! Visit CERN ! 6

HST 2009 Visit Centre Tiger Team Visit structure: 1. Registration process before visit: clarifying of • • • ? language interesting issues level of knowledge time, date, meeting point, . . . receiving of optional introductory contents material to discuss with students: possible Questions: What is CERN? What is matter (including p+, n, e-, and quarks)? How do we study the parts of matter? What is an accelerator, detector? Tiger group ! Visit CERN ! 7 Visit CERN !

HST 2009 Visit Centre Tiger Team Visit CERN ! 2. The beginning of the visit: Duration: Normally not longer than 3 hours. Exception: lab works, meal without costs Languages: guides, movies: as many as possible but affordable textual informations: posters, handouts, … : about 4 - 5 Tiger group ! Visit CERN ! 8

HST 2009 Visit Centre Tiger Team Visit CERN ! First contact trained staff member greets the group, explains the run of the visit answers burning questions, ‘housekeeping’ topics (transport. . . ) and after that he introduces the guide who takes over -> start with introductory video (many groups together, well scheduled, later separate ways) train Tiger group ! Visit CERN ! 9

HST 2009 Visit Centre Tiger Team 3. At the facility: small-sized visitor center: • holistic introduction • Explanations (with mockups, posters, graphics, screen with short videos • Showing the real stuff. . . • Talk with a real working physicist, possibly in a video-conference. Tiger group ! Visit CERN ! 10 Visit CERN !

HST 2009 Visit Centre Tiger Team Visit CERN ! . . . at the facility: • Explanation of the actual activities, processes (lifeexperience !!) • Telling stories about himself/other people in relation to the experiment • Showing issues with reference to the „Home-life“ of the visitors (produced in. . . , physicist, Nobel price winner come from. . . • Historical aspects • Perhaps the same at an other facility. . . Tiger group ! Visit CERN ! 11

HST 2009 Visit Centre Tiger Team Visit CERN ! Back to the main visitor center - last impressive thing (Story, staff, other experience) Proberly a little gift or donate of material in dependence of the visitors Photo of the group with background (LHC, detector, . . . ) Evaluation - at the end. . . visit of a 3 -D cinema to get (scheduled, with other groups) - a amazing experiance over the realy big experiments at CERN (one cannot see them!) - to provide an emotional relation, that may be a background for more interrest. . . - Visitors are lead to the very well and professional arranged and managed CERN Shop Tiger group ! Visit CERN ! 12

HST 2009 Visit Centre Tiger Team Website: the first step to visit Cern Tiger group September 20 ! Visit CERN ! 13 Visit CERN !

HST 2009 Visit Centre Tiger Team Tiger group ! Visit CERN ! 14 Visit CERN !

HST 2009 Visit Centre Tiger Team Visit CERN ! Website: the first step to visit Cern • Improve actual webpages: – Booking section (interactive tour planner) – Decreasing the number of clicking to access each section – Syndications standards – Actualized information Tiger group ! Visit CERN ! 15

HST 2009 Visit Centre Tiger Team Tours options: groups • We consider two types of groups: – Occasionally groups: – Booked in advance: Tiger group ! Visit CERN ! 16 Visit CERN !

HST 2009 Visit Centre Tiger Team Visit CERN ! Transportation • Walking, no more than 5’ • The train/bus – improves visitor's mobility – can be used to accomodate the splitting of groups to manage site visits (an easy alternative for rotating large group). – Considering people's dissabilities. Tiger group ! Visit CERN ! 17

Visit CERN ! HST 2009 Visit Centre Tiger Team Tiger group Tower CLIC Theoretical physics Isolda ! Visit CERN ! 18 Roads ps-linac-lear Lhcb Atlas Cms Sm 18 AD CCC Teacher Lab Buildings Visitor’s center Valuables points/facilities to visit and useful for teaching. Booster Democrito Einstein Bohr Pauli Heinsenberg

Visit CERN ! HST 2009 Visit Centre Tiger Team Teachers@CERN: Semantic web community for teachers around the world. Media (docs, Social linking videos, mp 3) Curriculum connections Web services (youtube, flickr, google maps, …) Tiger group Cern’s Experiments Teacher@CERN Other sources ! Visit CERN ! 19

HST 2009 Visit Centre Tiger Team interactive tour planner • Customize the itinerary • Learn about the facilities • Connect with the curriculum • Access to media and didactical material. Tiger group ! Visit CERN ! 20 Visit CERN !

HST 2009 Visit Centre Tiger Team Tiger group September 20 ! Visit CERN ! 21 Visit CERN !

HST 2009 Visit Centre Tiger Team Tiger group September 20 ! Visit CERN ! 22 Visit CERN !

HST 2009 Visit Centre Tiger Team Tiger group September 20 ! Visit CERN ! 23 Visit CERN !

HST 2009 Visit Centre Tiger Team Tiger group September 20 ! Visit CERN ! 24 Visit CERN !

HST 2009 Visit Centre Tiger Team Tiger group September 20 ! Visit CERN ! 25 Visit CERN !

HST 2009 Visit Centre Tiger Team Tiger group September 20 ! Visit CERN ! 26 Visit CERN !

HST 2009 Visit Centre Tiger Team Tiger group September 20 ! Visit CERN ! 27 Visit CERN !

HST 2009 Visit Centre Tiger Team Tiger group September 20 ! Visit CERN ! 28 Visit CERN !

HST 2009 Visit Centre Tiger Team Visit CERN ! Staff requirements: dedicated responsible staff member dynamic and flexible, with physics knowledge, people and teaching skills to coordinate the visit services - running the teachers lab - designing the routes, distribution of the display items - training of the guides in story telling techniques and general crowd control skills - writing the ‘scripts’ to the visits, appropriate level, uniformity of approach - the whole picture of the visit centre - identify shortcomings or opportunities for future development. - definition of the personal equipment for the guides Tiger group September 20 ! Visit CERN ! 29

HST 2009 Visit Centre Tiger Team Visit CERN ! Guides for the tours -Young people with physics knowledge and communication skills. -They will collaborate with the “real scientists” who will participate for a brief moment in the visit - Trained specifically for the job -Infrastructure for them: uniforms, laser pointer, amplification system to be used with big groups, podcasts. Tiger group September 20 ! Visit CERN ! 30

HST 2009 Visit Centre Tiger Team Visit CERN ! Style: • The explanations should be pitched to the appropriate level for the audience and should be clear and concise. • References to parts of CERN relating to the country of the tour group should be mentioned. Tiger group September 20 ! Visit CERN ! 31

HST 2009 Visit Centre Tiger Team Visit CERN ! • Raise the awe and ‘wow’ factor: from diagrams to parts to ‘almost real’ to real. • Human’ stories (personal happenings or characteristics of people who worked or are working at the moment) to create a personal attachment. • Emphasis on the international collaboration involved at CERN. Tiger group September 20 ! Visit CERN ! 32

HST 2009 Visit Centre Tiger Team Visit CERN ! People with special requirements • People with special requirements: Have special routs with specially trained guides to take people with special requirements around. Example: brail panels, models for blind people for touch, sign language tours, and special tours for old people. Tiger group September 20 ! Visit CERN ! 33

HST 2009 Visit Centre Tiger Team Visit CERN ! Thank you very much! Tiger group September 20 ! Visit CERN ! 34