HRA Rightful place at the table November 2015
HR-A Rightful place at the table November 2015
Our Vision An inviting city, diverse & alive with activity, designed for a bright future. Our Mission “Making a difference through Commitment, Leadership and Expertise. ”
Strategic – Operational - Transactional Strategic HR Organisation Development, Talent Management, Staff Engagement, Leadership Development, Workforce Planning, Programs that support and influence strategy Strategic Operational HR Training, ER Transactional HR Payroll, Recruitment Transactional
November 2012
Monash 2012 Engagement 31 st percentile Coordinators 2012 Engagement 36 th percentile
People Plan 2013 -2017
Authentic Leadership – a Framework for Leadership at Monash
Performance Conversations
Improving Collaboration
People are Valued Monash EAP Learning & Development Monash E-Cards
The Impact on Engagement 2012 – Engagement 31 st Percentile 2014 – Engagement 52 nd Percentile
The Impact on Coordinators 2012 – Engagement 36 th Percentile 2014 – Engagement 80 th Percentile
Impact on Business Outcomes
What we Achieved Within 2 years: • 80% first contact resolution • Customer Service measures up 3 points per LG Satisfaction Survey • Staff engagement 85 th percentile 2014 survey
Moving out of Residential Care
- Slides: 20