Changes affecting organisations • • Organisational structure Working practices and processes Reducing costs Mergers and take-overs Business location and infrastructure Organisational culture Workforce profile, capability and terms and conditions
Managing change – the 7 Cs • • Choosing a team Crafting the vision Connecting organisation wide change Consulting stakeholders Communicating Coping with change Capturing learning (source CIPD)
Impact on individuals • • Individual responses and reactions Resistance to change Change and the psychological contract Survivor syndrome
Change curve Insert change curve
Why people resist change • • • Loss of control or authority Change has been imposed Lack of understanding about the change Fundamentally disagreeing with the proposed change Uncertainty about what the change means or how it will be achieved Fear about losing something they value Worry about being able to cope with the change Change fatigue where constant change has been occurring Lack of trust and confidence in the managers leading the change Having to move to a new team or get to know new colleagues
Supporting employees through change • • • Communication Consultation Change policies Employee assistance programmes Outplacement