HP Operations Manager Smart PlugIns for Virtualized Infrastructure

HP Operations Manager Smart Plug-Ins for Virtualized Infrastructure and Black. Berry Enterprise Server Jon Haworth – Product Marketing Manager Dan Haller – Technical Marketing Engineer © 2009 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice.

Agenda • Introduction • HP OM SPI for Virtualized Infrastructure • VI SPI demo • HP OM for the Black. Berry Enterprise • BES SPI demo • Review and Q&A 2

The pressures facing the VP of Ops Optimize IT Support Efficiency Reduce Downtime 73 -80% of IT budgets are spent “keeping the lights on” i Downtime costs user productivity: application downtime causes an average 14% loss in worker productivity iii Downtime means lost business: $1. 6 m per hour across all industries ii Network downtime is the most expensive at $69, 000 per minute iv VP Ops Maximize “this generation”: No-one will give funding to invest in next-generation: “maximize what you already have” i Economist ii Emerging (2008), Yankee (2007) Strategies for IT Mgmt (2004) iii Yankee (2007) iv Aberdeen

Why Consolidate from multiple Silos • Wasted time due to multiple people working on the same issue Applications Infrastructure • Level 2 duplicates the level 1 response • Other Level 1 operators will also start work - and will escalate when they cannot solve the problem • Level 1 server support is working on fix $75 $225 Business Process Monitors Application support Transaction Monitors User Experience Monitors User issue $75 Network support Server support App. Internals App. Monitor Native Server Tools DNS server issue Server Monitors Storage Monitors Network Monitors 3 rd party and open source Connectivity issue

Working smart: Operations bridge Incidents that require a SME Applications Infrastructure Any remaining unsolved incidents Tier 3 Architects Application support Tier 2 Administrators Server support Network support Storage support Open ticket in service desk routed to SME Unsolved incidents Tier 1 Support $75 $150 Business Process Monitors Investigate service impacting event $75 Investigate related events Consolidated event console Cross domain event consolidation & resolution Transaction Monitors User Experience Monitors User issue App. Internals App. Monitor Native Server Tools DNS server issue Server Monitors Storage Monitors Operations bridge Network Monitors 3 rd party and open source Connectivity issue

Optimized Operations Bridge (OMi) Incidents that require a SME Applications Infrastructure Any remaining unsolved incidents Tier 3 Architects Application support Tier 2 Administrators Server support Network support Storage support Open ticket in service desk routed to SME Unsolved incidents $75 Tier 1 Support $75 For a SUBSET of incidents Business Process Monitors Transaction Monitors Investigate single causal event (with related symptoms) Consolidated event console OMi Cross domain event correlation (TBEC) User Experience Monitors User issue 6 App. Internals App. Monitor Native Server Tools DNS server issue Server Monitors Storage Monitors Operations bridge Network Monitors 3 rd party and open source Connectivity issue

Management of ‘new’ technologies: In a nut shell As with all new technology, we manage virtualization & BES separately But, like with all “silo domain management”: • • • Duplication of effort Longer to resolution problems Diluting cost reduction from hardware savings to increased business cost and risk Why do these problems occur? • • • Can’t see how applications link to the virtual infrastructure and down to physical Can’t tell when BES is impacted by IT infrastructure that it depends upon This is true for both faults (bottom-up) and performance (top-down) HP’s solution? • • 7 One model linking all interacting components All events comes to one place. We can interrelate them

Agenda • Introduction • HP OM SPI for Virtualized Infrastructure • VI SPI demo • HP OM for the Black. Berry Enterprise • BES SPI demo • Review and Q&A

Smart Plug-in for Virtual Infrastructure HP Operations Manager Virtual Infrastructure SPI – monitors availability and performance of VMware and Hyper-V virtualization platforms 9

Smart Plug-in for Virtual Infrastructure HP Operations Manager 10

Smart Plug-in for Virtual Infrastructure q Discovery of Virtualization platforms – Host and Virtual Machines on both VMware ESX / ESXi and Microsoft Hyper-V q Detects VM moves between servers and dynamically updates service maps q Monitors diagnostic events of virtualization platforms q Monitor for performance / resource exceptions using adaptive threshold baselining policies q Collects virtualization resource utilization of hosts and VMs q Includes graphs to show the virtualization resource utilization q Includes reports to depict the virtualization configuration and resource utilization q Includes tools to help with diagnosis / troubleshooting and operational tasks. 11

Provides a clear understanding actual VM state. HP operations will auto discover your virtualized environment including the guest environment • The VI SPI will allow you to understand movements and status • The VI SPI will place any node that is shutdown for power savings into outage • The VI SPI simplifies use of disparate tool sets by combining events from Hardware, Hypervisor, OS and Applications •

Not Just an extract of VCenter VC Data Customers have told us, “don’t just extract topology from Vcenter, do more. ” We are showing a level deeper than VC

Who is Impacted? 3. Which Guests are impacted 2. What host is impacted 1. Issue with Nic

Supported Platforms • Supported Platforms (Virtualization Hypervisor) − ESX / ESXi 3. 5, 4. 0 and Hyper-V 2008 • Supported Platforms (OM Manager) − OMW 8. 10/8. 16, OMU / OML 9. 0 • Operations Agent 8. 60 and PA Agent 5. 0

Smart Plug-in for Virtual Infrastructure HP Operations Manager VMware Virtualization Platform v. MA 4. 0 Performance Agent Operations Agents VI SPI VI SDK For more details on v. MA, visit http: //www. vmware. com/support/developer/vima/ o VISPI monitors the VMware Virtualization platforms based on the configuration and performance data provided by Performance Agent 16

Smart Plug-in for Virtual Infrastructure HP Operations Manager VI VMware Discovery • VISPI discovers virtual infrastructure of ESX/ESXi servers managed by v. MA 4. 0 • SISPI discovery detects v. MA 4. 0 and automatically adds ESX/ESXi servers and v. Center Systems to OM Node inventory. It is required to run SISPI discovery 17

Smart Plug-in for Virtual Infrastructure HP Operations Manager Hyper-V Virtualization Platform o Discovers Virtual Infrastructure on Hyper-V Server – Host and its VMs o Monitors the availability of Hyper-V manager (services) Visit: http: //www. microsoft. com/hyper-v-server/en/us/default. aspx Child Root Partition VI SPI Linux Windows Linux PA OA Hypervisor o Monitors Hyper-V diagnostic events o Monitors performance of virtual infrastructure and detects bottleneck situations q. PA in root partition collects configuration and performance data of the host and its guest operating systems 18

HP Operations Manager for Virtual Infrastructure Seamless monitoring across physical and virtual environments

Agenda • Introduction • HP OM SPI for Virtualized Infrastructure • VI SPI demo • HP OM for the Black. Berry Enterprise • BES SPI demo • Review and Q&A

Agenda • Introduction • HP OM SPI for Virtualized Infrastructure • VI SPI demo • HP OM for the Black. Berry Enterprise • BES SPI demo • Review and Q&A

The Customer Challenge Ensuring Dependable ‘Mission Critical’ Mobility q Blackberry Enterprise Services (BESs) don’t exist in isolation q Fixing Blackberry performance issues can be slow unless you can see whole picture Bl ac kb er ry se rv DB Se rv q q q 22 Costly duplicate fix efforts if BES events monitored in isolation er “Whole picture” must include recent changes and compliance state Need BES management tightly integrated into same service desk controlled incident process as everything else St or Ex c ha n er s ge Ac s tiv e di re ct se rv er or y s se rv ag e Ph ys ica ls Network er ve rs er s

The solution, a “Consolidated” Enterprise Approach q q Automatically Discover the BES ecosystem and Monitor everything within it Consolidate all events into one place. Group then find cause event no duplicate fix efforts q See recent changes and compliance state faster issue resolution q q 23 Get all performance data into one place fast performance issue resolution One Operations Bridge tightly integrated with service desk consistent, reliable, optimized, controlled incident process cause symptoms

HP Operations Manager for the Blackberry Enterprise Enabling Mission Critical Mobile Objective: − Discover and monitor the Black. Berry Ecosystem, including all dependencies (mail servers, database, network elements, physical hardware, etc. ) − Manage performance, detect faults and produce advanced reports HP OMi Content Pack for Black. Berry Enterprise Server HP Smart Plug-in for Black. Berry Enterprise Server 24 9/6/2021 HP Smart Plug-In HP Smart Plug-in for For MS Exchange Server DB Servers (c) Hewlett Packard Co. - HP and RIM CONFIDENTIAL - Internal Use Only HP Smart Plug-ins & Instrumentation for Operating Systems & Infrastructure

HP Operations Manager for the Black. Berry Enterprise − Comprehensive view of the performance of the BES and the applications it depends upon for quality of service. How they are performing individually, how are they interacting. − One view, many BES servers. Monitoring, reporting, analysis and remediation through a consolidated single-view console − Detailed analysis and reporting tool for a deeper and richer understanding of how Black. Berry impacts the entire IT ecosystem 25 9/6/2021 (c) Hewlett Packard Co. - HP and RIM CONFIDENTIAL - Internal Use Only

HP Operations Manager for the Blackberry Enterprise Features • Discovery of BES topology • Monitoring of BES metrics • Event management • Cross Tier event correlation • DLL version mismatch • Advanced performance reporting

Black. Berry Ecosystem monitoring Solution “Architecture” BSM Platform APM, EUM, BTM, Discovery, SLM, Problem Isolation, etc. OMi Topology Based Event Correlation OMi Health Perspective Views OMi/BSM Dashboard Users OMi Event Management Foundation BSM Foundation : Dashboard, SLM, Alerting, My. BSM, UCMDB Operations Manager Console Users Black. Berry® Eco. System BMS OS SPI BES SPI OS SPI BES Server BES SPI DB Server 27 August 15 th, 2009 © Hewlett Packard Co. - All Rights Reserved OS SPI SQL SPI Exchange Exchang Server Exchange e SPI Server Exchang e SPI Server e SPI Active Exchange Directory. Exchang AD SPI Exchange Server Exchang e SPI Server e SPI

The Black. Berry Enterprise Server Smart Plug-in (SPI) – a core component Add the Black. Berry Enterprise Server SPI to an existing Operations Manager system. • Complements existing Exchange/AD/SQL Server SPIs. • Operations Manager Console Users Black. Berry® Eco. System BMS OS SPI BES SPI OS SPI BES Server BES SPI DB Server 28 August 15 th, 2009 © Hewlett Packard Co. - All Rights Reserved OS SPI SQL SPI Exchange Exchang Server Exchange e SPI Server Exchang e SPI Server e SPI Active Exchange Directory. Exchang AD SPI Exchange Server Exchang e SPI Server e SPI

Functionality of the Black. Berry SPI What does the Black. Berry SPI do? Health monitoring Deploy • General BES health • Event and Service monitoring • Log file monitoring and log file bases health analysis • Allows deployment of BES related monitoring policies Service views Service Navigator maps of the Entire Black. Berry Domain • Highlight impact of events on the overall BES service • Helps focus on most important issues • Performance monitoring Integration Messaging server response times • BES database response times • Response times per Black. Berry user • Delivery times for Black. Berry users • Link Latencies • Resource utilization • • 29 August 15 th, 2009 • Metrics • • Graphs for current health & trend analysis More than 30 Metrics to measure health and performance © Hewlett Packard Co. - All Rights Reserved • • Integrated with OMw The data & alerts are sent to OM from Black. Berry SPI OM can be integrated with other HP Software products to provide a broader solution HP Performance Manager graphs

Black. Berry SPI: Sample Service Map 30 August 15 th, 2009 © Hewlett Packard Co. - All Rights Reserved

Black. Berry SPI: Average Delivery Time Exceeded BESPI-00105. 1 The time taken to deliver an email or calendar message to a Black. Berry device • The average delivery time is the difference between the time when a transaction is sent to the device and the time when the device returns an acknowledgement • • 31 In this example the user “CEO” is not getting good service August 15 th, 2009 © Hewlett Packard Co. - All Rights Reserved

Black. Berry SPI: Send Message to Device with BAS Tool 32 August 15 th, 2009 © Hewlett Packard Co. - All Rights Reserved

Black. Berry SPI: Server Based Reports Messaging Server Average Response Time 33 August 15 th, 2009 © Hewlett Packard Co. - All Rights Reserved

Black. Berry Ecosystem monitoring Solution “Architecture” BSM Platform APM, EUM, BTM, Discovery, SLM, Problem Isolation, etc. OMi Topology Based Event Correlation OMi Health Perspective Views OMi/BSM Dashboard Users OMi Event Management Foundation BSM Foundation : Dashboard, SLM, Alerting, My. BSM, UCMDB Operations Manager Console Users Black. Berry® Eco. System BMS OS SPI BES SPI OS SPI BES Server BES SPI DB Server 34 August 15 th, 2009 © Hewlett Packard Co. - All Rights Reserved OS SPI SQL SPI Exchange Exchang Server Exchange e SPI Server Exchang e SPI Server e SPI Active Exchange Directory. Exchang AD SPI Exchange Server Exchang e SPI Server e SPI

A solution based on the HP BSM platform and OMi solution components OMi Event Management Foundation (includes BSM Foundation) • OMi Health Perspectives • OMi Topology Based Event Correlation • BSM Platform APM, EUM, BTM, Discovery, SLM, Problem Isolation, etc. OMi Topology Based Event Correlation OMi Health Perspective Views OMi Event Management Foundation BSM Dashboard Users BSM Foundation : Dashboard, SLM, Alerting, My. BSM, UCMDB Operations Manager 35 August 15 th, 2009 © Hewlett Packard Co. - All Rights Reserved Operations Manager Console Users

A solution based on the HP BSM platform and OMi solution components • Full Black. Berry Ecosystem Monitoring based on OMi: − Leverages BSM capabilities: create integrated views leveraging End User and Application Monitoring capabilities. Incorporate performance and availability data into SLM reports − Enables CMDB population based on OM Topology Synchronization capabilities (deep BES component discovery w/o requiring DDM) − The OMi-based solution leverages any BES SPI, Exchange SPI, AD SPI, DB SPIs and other SPIs that are deployed − Provides topology views for the Black. Berry Ecosystem including BES Domain, Exchange and Active Directory and SQL Server domain − Exposes key “health indicators” of BES components based on advanced event mapping − Provides cross-domain Topology Based Event Correlation (TBEC) rules to enable quicker isolation of availability and performance issues 36 August 15 th, 2009 © Hewlett Packard Co. - All Rights Reserved

OMi Event Management Foundation Provides the core event management functionality in the BSM platform Event lifecycle actions Events Filtered by UCMDB CI views Related CI Dynamically updated CI views Assignment can be automatic 37 August 15 th, 2009 © Hewlett Packard Co. - All Rights Reserved

Discovery in a simple BES environment 38 9/6/2021 (c) Hewlett Packard Co. - HP and RIM CONFIDENTIAL - Internal Use Only

Real time dashboard Real time operational views Accurate Real-time IT infrastructure health views One model for whole BSM stack. True health status on multiple KPIs Consolidated event management • KPI degradations • Event details • Root event analysis ü Accurate Infrastructure Health views based on ALL available events ü Presented in a context consistent with Business Service views in OMi and BAC 39 9/6/2021 (c) Hewlett Packard Co. - HP and RIM CONFIDENTIAL - Internal Use Only

OMi Topology Based Event Correlation: Exchange Issue Example Event Chain Cause Symptom Issue • Exchange experiences a performance issue with a mailbox store • Mailbox store performance issue causes message delivery slowdown • BES Message Agent is impacted by slow Exchange server Action • Assign Event to Exchange Specialist • BES Message Agent health will return when Exchange mailbox store issue is resolved 40 August 15 th, 2009 © Hewlett Packard Co. - All Rights Reserved

Black. Berry SPI Summary Out-of-the-box monitoring and thresholding with over 60 pre-written policies u. BES Controller: Number of Active Agents, Number of Restarts of components u. BES Dispatcher: SRP Status and Link Latency, DB response times, encryption failures between Dispatcher and devices, Processing Threads, SRP Connection errors and Processing queue length, u. BES Messaging Agents: Resource usages of each agent, response time of messaging server and database, pending messages failed messages, hung threads, database transactions, transmission queue length u. BES Router: Devices connected, SRP byte transfer rate, resources usage u. Other: SNMP Traps, Event log and log file monitoring, real time log file analysis 41 August 15 th, 2009 © Hewlett Packard Co. - All Rights Reserved s. End-to-end mail message delivery analysis using user based metrics (e. g. response time for a single user) s. Central monitoring of BES 5. 0 environments s. Out-of-the-box intelligence s. Pre-configured alarms/event s. Pre-configured graphing s. Operator initiated actions s. Leverages Black. Berry Administration API based tools and actions s. Sophisticated Black. Berry Domain discovery

Agenda • Introduction • HP OM SPI for Virtualized Infrastructure • VI SPI demo • HP OM for the Black. Berry Enterprise • BES SPI demo • Review and Q&A

Q&A will be documented on the HP Software Operations Center blog. You can read and comment on Q&A at the link below http: //www. communities. hp. com/online/blogs/managementsoftware/default. aspx © 2009 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice.