HP Business Continuity Solutions John Dennis Director Business

HP Business Continuity Solutions John Dennis Director Business Continuity Initiative Non. Stop Enterprise Division March 27, 2003

Agenda • What – is HP’s overall Adaptive Infrastructure strategy? is Business Continuity today? – is HP’s business continuity approach? – are HP’s overall offerings? – are the latest capabilities for Non. Stop systems? – 3/8/2021 HP Business Continuity 2

Today’s Business Challenges Require IT to Adapt Increased Impact of Change Business Challenges • 3/8/2021 Ability to Adapt Quickly IT IT Imperatives Improve business performance and ROI, while reducing costs • Link business and IT • Reduce costs, ensure stability and flexibility • Reduce complexity • Minimize risk associated with change • Drive new business models and direction • Optimize assets today and tomorrow • Shorten time-to-market • extend value and reach of the enterprise • Enable mergers, acquisitions and divestitures HP Business Continuity 3

Business Agility Requires an Adaptive Infrastructure Immediate Knowledge, Intelligent Action Business Strategy & Processes Applications supply of and access to resources demand for resources Adaptive Infrastructure An IT foundation that dynamically adapts to rapidly changing business conditions 3/8/2021 HP Business Continuity 4

business agility dynamic resource allocation pro-actively change anticipate changes react to change business agility use change to compete A Step-wise Approach to Business Agility Through Adaptive Infrastructure Solutions manage and integrated resources provide a stable, extensible foundation • business continuity • security stable • virtualization • on demand • managed services • financial services • enterprise integration • IT consolidation • Management managed / integrated dynamic infrastructure adaptability 3/8/2021 HP Business Continuity 5

What is Business Continuity? It is… • a way of doing business and continuing to stay in business • a plan to assure business processes - including suppliers and service providers - are always available to meet critical needs It isn’t… • a specific product or technology or a service • a “project” with a beginning and an end • just disaster recovery or high-availability 3/8/2021 HP Business Continuity 6

Business Continuity Drivers New business models Stricter business requirements • reliance on IT • 7 x 24 operations • growing regulation • planned downtime no longer acceptable • competitive advantage • smaller recovery windows • quality, efficiency • SLA penalties & dependence on e-business • resilient operations Increased need for business protection 3/8/2021 • revenue • goodwill • productivity • employee morale • fines and penalties • due diligence HP Business Continuity 7

Importance of business continuity • • • IDC predicts business continuity spending to increase from 7% to over 10% of total IT budget by 2006 Gartner: By 2005, more than 60% of large enterprises will have invested in business continuity planning CIO Magazine says 6% of IT budget spent for business continuity in 2002 META 2001 survey forecasts IT business continuity spending to triple by 2005 100 US$ billion 80 $71. 7 Standish Group: Business 60 continuity is one of the 40 $27. 3 three most important issues 20 $9. 1 for CIOs today; projects 0 being funded off-budget 2000 2002 2005 Sources: IDC and META Group 3/8/2021 HP Business Continuity 8

Financial Cost of Downtime is Relative to Who Feels the Pain Average cost per hour of downtime (US$) Industry Application Financial Brokerage operations $ 7, 840, 000 Financial Credit card sales $ 3, 160, 000 Media Pay-per-view $ 183, 000 Retail Home shopping (TV) $ 137, 000 Retail Catalog sales $ 109, 000 Transportation Airline reservations $ 108, 000 Entertainment Tele-ticket sales $ 83, 000 Shipping Package shipping $ 34, 000 Financial ATM fees $ 18, 000 Source: Contingency Planning Research, 2002 3/8/2021 HP Business Continuity 9

The many costs of downtime Productivity Revenue • No. employees impacted x hours out x burdened hours = Financial performance • • Direct loss • Compensatory payment • Lost future revenues • Billing losses • Investment losses Damaged reputation • • • Revenue recognition Cash flow Lost discounts (A/P) Payment guarantees Credit rating Stock price Customers Suppliers Financial markets Banks Business partners Etc. Do you know your downtime cost per hour, day, 2 days. . ? Other expenses Temporary employees, equipment rental, overtime costs, extra shipping costs, travel expenses. 3/8/2021 HP Business Continuity 10

Identifying Your Pain Point C O S T acceptable downtime L O S S spend more lose less break even money maximum cost of control time to recover amount of data preserved 3/8/2021 spend less lose more How strong is the competition? How loyal are your customers? How easy would it be for them to switch? Do you have alternate sales channels? HP Business Continuity 11

HP’s Business Continuity Approach 3/8/2021 HP Business Continuity 12

Business Continuity: the Key Ingredients technology • • • services hardware software storage networking facilities partners • • consulting recovery mission critical support security people & process • • • 3/8/2021 knowledge • skills • experience • management • planning discipline change management questioning SLAs HP Business Continuity 13

Terminology: Some definitions and how they work together business continuity business recovery risk mgmt & planning IT management high availability backup & recovery disaster tolerance proactive support security 3/8/2021 HP Business Continuity 14

HP addresses all the causes of downtime across your IT infrastructure technology infrastructure support partnerships technology infrastructure application failure 20% 40% IT processes and people 40% IT management applications and databases system software operator error network storage servers 3/8/2021 HP Business Continuity 15

Services 3/8/2021 HP Business Continuity 16

Business Continuity Methodology analyze design - identify and mitigate business risks and exposures - translate availability/continuity/recovery requirements into executable strategies - quantify cost of outage of key business processes (direct, indirect) - define specific options per business process according to scenario - identify and define requirements to support critical business processes for recovery time (downtime) and recovery point (data loss) - build strategies to meet recovery time objectives (RTO) and recovery point objectives (RPO) manage/evolve build/integrate - rehearse the business continuity plan on a regular basis, using data to update or fine tune the plan, as well as to identify training needs - deploy supporting architecture to minimize downtime and achieve RTO and RPO requirements through services & technologies - use a review plan schedule with varying parties to occur on a regular basis - develop overall business continuity program & plan which will tie all the pieces together, as well as to outline the processes to ensure continuity for the business - integrate into change management process

Business Continuity Consulting Business Impact Analysis what, when Risk Assessment vulnerability Business Continuity Strategy Definition options Business Continuity Design and Implementation Business Continuity Plan Development Business Continuity Program Management 3/8/2021 HP Business Continuity 18

Business continuity services design analyze BC assessment BC plan audit BC workshop Risk assessment BIA BC strategy definition BC design metrics RTO: ~0 RPO: ~0 disaster tolerant services RTO: 1 to 8 hrs RPO: <1 hr evolve BC program management business recovery services RTO: 8 to 72 hrs RPO: <24 hrs backup/ restore services RTO: >72 hrs RPO: >24 hrs strategy manage business application middleware database OS system storage network facilities build/ integrate BC implementation BC plan development solutions BC program management 3/8/2021 HP Business Continuity 19

HP Business Continuity Services • Disaster tolerant services – • Business recovery services – • helps ensure rapid recovery of IT operations and associated business processes at a cost in line with the risk and the defined value of the business process c Backup and recovery services – • helps ensure that an IT environment can continue operations with little or no interruption for users and basically no transaction loss through proven processes and technical expertise helps ensure a basic level of IT recovery at a minimal cost Business continuity consulting services – 3/8/2021 helps assess your risks, defines your continuity requirements, designs and implements the infrastructure, and develops/tests your plan. HP Business Continuity 20

HP Business Continuity Services: size, stability, and global presence HP recovery facilities (includes hubs, satellites, data, and office facilities) “HP is uniquely positioned in the business continuity market as one of only two global vendors … to be able to offer business recovery services worldwide” -IDC 3/8/2021 HP Business Continuity 21

HP security services Helps you secure your business and IT infrastructure Secure readiness services: – provides a comprehensive and objective assessment of information security, the risks and vulnerabilities to your IT infrastructure and your critical data • Security infrastructure design and implementation: • • Helps you deploy a security solution, tailored to meet your specific business needs • Security Governance and Administration: • puts in place the business processes and organization structure necessary to establish an effective and sustainable information security program 3/8/2021 HP Business Continuity 22

HP mission critical services mission critical customer support team support partnerships proactive onsite support a holistic approach rapid reactive support proactive remote support technology 3/8/2021 HP Business Continuity 23

Technology 3/8/2021 HP Business Continuity 24

HP technology for business continuity HP has the right technology for your specific needs and environments. Highly Available Disaster Tolerant Fault Tolerant Many options Mirroring & clustering Non. Stop™ Built in Remote Database Facility (RDF) & related products RAID Multipathing Built in Open. VMS Built in Disaster Tolerant Cluster Services (DTCS) UNIX®: HP-UX hp serviceguard 3 cluster options: Campus, Metro, & Contenintal Linux hp serviceguard Stretch cluster UNIX: Tru 64 UNIX Tru. Cluster Server Campus Wide Pro. Liant Microsoft Cluster Services (MSCS) Stretch cluster Storage. Works 3/8/2021 HP Business Continuity With Reliable Transaction Router (RTR) 25

Non. Stop™-fault tolerance designed in, not bolted on • The key – a fully integrated stack • Hardware Loosely coupled, shared nothing – Industry leading on-line expansion/replacement – • Software Operating system: optimized for OLTP and mixed work loads – Middleware: open standards hardened for fault tolerance – Database: industry leading on-line manageability – • The result: an open system with common standards, and uncommon advantages Unparalleled availability – Unmatched scalability – Absolute data integrity – 3/8/2021 HP Business Continuity 26

Database replication alternatives • Golden Gate Software (extractor/replicator) distributed by Insession Technologies • ITI (Shadowbase 3) direct in North America, multiple distributors worldwide • Network Technologies Int’l (DRNet) direct in NA, multiple distributors worldwide 3/8/2021 RDF E/R S/B 3 DRNet TMF applications yes yes non-TMF applications w/Auto. TMF yes cross platform no yes yes integrated into OS yes no no no data manipulation no yes yes sold and supported by hp yes no no no HP Business Continuity 27

Non. Stop™— Integrated disaster tolerance and recovery products • Non. Stop™ software – Transaction Management Facility (TMF) The foundation for transaction integrity and data protection • Non. Stop Auto. TMF software – Enables TMF for non Non. Stop TMF applications • Non. Stop Remote Database Facility – High-performance database replication (RDF) software • Non. Stop Auto. SYNC software – Synchronizes non-database files 3/8/2021 HP Business Continuity 28

Non. Stop™— Protection for the complete environment: how it all fits together Source node Database TMF–enabled application Non. Stop™ Auto. TMF Disk process audit trail RDF extractors 3/8/2021 Non. Stop TMF RDF updaters Non. Stop Auto. SYNC Database Disk process Non. Stop TMF audit trail Application Fault tolerance Target node Expand™ software RDF receivers Non. Stop Auto. SYNC Application files image trails Application files Disaster tolerance HP Business Continuity 29

Brown & Company Challenges – Maintain continuity for one of the largest deep-discount online brokerage firms in the U. S. – Continue to meet sophisticated customer expectations for real-time trade confirmation – Ensure disaster tolerance in the face of these stringent customer requirements • Solutions Delivered – Dual HP Non. Stop™ S 74012 servers with all disaster tolerant products – HP implementation & business continuity plan rehearsal services • Result – Disaster recovery proof-of-concept completed successfully start-to-finish in just 42 days with demonstrated recovery in less than 7 minutes – Full production implementation complete in less than 6 weeks after the proof-of-concept – Demonstrated success in critical element in overall corporate business continuity plan • 3/8/2021 “Working with HP has been a true partnership, both for the Proof of Concept and for the production implementation. The HP Non. Stop products are critical to our recovery objectives and HP services exceeded our expectations in meeting the production implementation objectives. ” HP Business Continuity -Robert Cline VP of Technology Brown & Company 30

Non. Stop TMF software New TMFCOM shipped with RVU G 06. 18 of Non. Stop Kernel operating system • Adds line numbers, FC, !, etc. • 3/8/2021 HP Business Continuity 31

Non. Stop TMF software • Changes planned to ship with RVU G 06. 20 of the Non. Stop Kernel operating system more intelligent communication to improve local and network performance (MMI/Turbo. TMF) – configurable PIO buffering and commit timer changes improve throughput in heavily loaded systems – if you are interested in testing these controlled availability features with your application, contact HP product management – Disclaimer: Future product plans, dates, and functionality are subject to change without notice. 3/8/2021 HP Business Continuity 32

Non. Stop TMF software Version 3. 2 tentatively scheduled for 2004 • Tentative feature set: • file recovery to a new location – disaster recovery to a new system – round robin tapes – restored audit trail retention – Native mode ARLIB will ship with Non. Stop SQL/MX Release 2 • Current project to increase audit trail size to greater than 2 GB; no dates set • Disclaimer: Future product plans, dates, and functionality are subject to change without notice. 3/8/2021 HP Business Continuity 33

Non. Stop Auto. TMF software • Changes introduced with Version 1, update 2: supports native mode programs in COBOL, C, CRE, and p. TAL, with limited support for C++ – prevents transaction aborts generated by the Non. Stop TMF Auto. Abort timer – allows record-level transactions for ACI BASE 24 software support – provides additional configuration options for flexibility – 3/8/2021 HP Business Continuity 34

Non. Stop RDF software Version 1, update 4, release date March 17, 2003 • Feature set: • Non. Stop Storage Management Foundation (SMF) support: virtual volumes spanning multiple physical volumes – superfast takeover documented; application change required – SQL shared access support in auxiliary trails – • online partition split/merge/move 3/8/2021 HP Business Continuity 35

Non. Stop RDF software • Superfast takeover RDF event 724 containing the RDF control subvolume name is issued. – The key word "DONE" is written to the normally empty (eof = 0) RDFTKOVR file in the RDF control subvolume on your backup system. – Your application can be set to monitor either one of these events to determine if the backup system and your application servers are ready to resume business. – Do you want Non. Stop Auto. TMF software to be able to take action on this? – 3/8/2021 HP Business Continuity 36

Update on Non. Stop RDF performance SUT product; MAT only IP 1. 4 MAT and 1 Aux IP 1. 4 MAT and 2 Aux IP 1. 4 MAT and 3 Aux 0 5. 5 11 16. 5 22 transfer rate in megabytes per second 3/8/2021 HP Business Continuity 37

Non. Stop RDF software • Some features we are thinking about adding zero lost transactions (Non. Stop RDF ZLT) – support for >2 GB Non. Stop TMF audit trails – online replication of Data Definition Language (DDL) changes – remote database facility capable of running at high pin – • What features do you want to see? Disclaimer: Future product plans, dates, and functionality are subject to change without notice. 3/8/2021 HP Business Continuity 38

Non. Stop Auto. SYNC software • Changes introduced with Version 1, update 1: systems can be connected by TCP/IP – replicates OSS objects, including the directory structure – replicates partitioned files, including volume re-mapping – provides triggers on the target system that allow post-processing of replicated files, such as SQLCOMP – 3/8/2021 HP Business Continuity 39

What Does HP’s Business Continuity Solutions do for our customers? • • • Gives stability during unforeseen circumstances Protects the company and company branding Only one vendor to deal with Centralizes regulatory compliance Saves money 3/8/2021 HP Business Continuity 40

Why HP? the most complete business continuity solutions in the industry • HP business continuity solutions can reduce costs, increase productivity and flexibility in your daily operations • HP helps you match risk with budget by helping you select the most appropriate solution • Uses a collaborative, flexible and holistic approach • Proven experience solving customer problems • Industry leading products, service, and people to deliver the total solution www. hp. com/go/businesscontinuity 3/8/2021 HP Business Continuity 41

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