How UPMC physicians can seek help for depression

How UPMC physicians can seek help for depression Version 1. 0: Updated June 2020

How to use the WELL Toolkit slides These slide decks were created by the WELL Toolkit Workgroup in 2020. You may use these slides individually or as a set for non-commercial purposes. You are welcome to edit this slide deck to customize it to your setting, including the use of your own logo, but please do not substantively change the content of the work. If you present, reproduce, or distribute these slides, please acknowledge our resource, “WELL Toolkit (2020). ” For additional information and related resources, please visit: https: //gmewellness. upmc. com/

Agenda • • UPMC WELL Resource Guide Help within UPMC – Life. Solutions Help outside UPMC – Cu. RBside Other WELL Toolkit Resources

Learning Objectives 1. Know what confidential resources are available to help a physician colleague who is struggling with depression 2. Be aware of the website to access the most recent version of the WELL Resource Guide 3. Spread the word about how to access tele-options for mental healthcare for physicians within or outside UPMC

How physicians can seek help for depression at UPMC • There a myriad of ways UPMC physicians can obtain free and confidential support when they are struggling. And ALL of these have teleoptions! • The UPMC Well-Being Resource Guide provides details on each of the services available • To get the most up-to-date version of this flyer please go to: https: //gmewellness. upmc. com

Life. Solutions UPMC Life. Solutions 412 -647 -3669 Life. Solutions Resident and Fellow Assistance Program (RFAP) Physicians Assistance Program (PAP) www. lifesolutionsforyou. com ü Free, 24/7, confidential support for UPMC residents, fellows, attendings (and household members) ü Counseling in person or by phone (6 sessions per issue) ü Psychiatric consultation and prescribing ü Support for stress, depression, anxiety, substance misuse, relationship concerns, domestic violence, etc. ü Personalized resources (e. g. child- or eldercare, housing, legal, finance, test-taking, career development, etc. ) ü Brain Manager is a free app with evidence based Cognitive Behavioral Therapy and Mindfulness

Brain. Manager Brain Manager, a free mobile app, provides techniques, tools, and other resources for the inthe-moment relief you need to thrive during times of increased anxiety or stress. 7

Cu. RBside Confidential Referrals for Behavioral health Cu. RBside 1 -833 -231 -1575 ü Free, personalized mental health referral service for UPMC physicians, physician trainees, and their families. ü Use of this service is confidential and use of it will not be shared with UPMC supervisors, managers, human resources, Benefits Department, or UPMC Health Plan.

Cu. RBside A discreet, personalized mental health referral service for UPMC physicians and their family members. 9

Cu. RBside – Making the call Any UPMC resident, fellow or attending can call Cu. RBside at 1 -833 -231 -1575 (M-F, 8 AM-5 PM EST) Every call begins with the following greeting: “Thank you for calling the Cu. RBside Physician Referral Line. Your protected health information is treated and kept in accordance with all privacy laws. This call may be monitored for quality and training purposes. ” 10

Cu. RBside – The opening If after hours a recording says, “Thank you for calling Cu. RBside… If this is an emergency, please dial 911. If this is not an emergency, please call back during business hours, Monday through Friday 8 AM to 5 PM. ” If during business hours, a Cu. RBside care manager will then answer “Hello, this is ____. ” 11

Cu. RBside – The call Care manager collects relevant information (i. e. primary concern(s), insurance or self-pay, provider gender, days/hours available, area with radius, etc. ) Care manager inquires about preferred communication style (email or phone) and lets the physician know that they will receive 1 -2 referrals within 5 business days* *If emergent, referral to re: solve or local crisis center if outside Allegheny County. 12

Cu. RBside – The referral A Cu. RBside representative reaches out to local mental health providers to assure that they are currently taking new referrals to facilitate a warm transfer The Cu. RBside representative then contacts the physician via preferred communication in order to provide details on up to 3 referral options The physician then contacts the mental health provider of their choice to schedule the first session and establish care 13

Cu. RBside – Follow-up Within two weeks, a Cu. RBside representative will reach out to the physician again to assure that contact was established (or if additional assistance would be helpful) Within 60 days, an email will be sent with an anonymous satisfaction survey 14

PLEASE refer to the following WELL Toolkit resources for more details: INTRODUCTION q. Tips for Supervisors (pdf) q. UPMC Well-Being Resources – Resident and Attending Versions (pdf) q. How to decrease barriers to physician help-seeking (ppt) q. What happens when a physician seeks help at UPMC (ppt) SUICIDE SECTION q. Physician Suicide Prevention (ppt) q. Physician Suicide FAQ (pdf)

For more information: Thank you! The WELL Website https: //gmewellness. upmc. com Please email questions to: Sansea Jacobson, M. D. jacobsonsl@upmc. edu Vu Nguyen, M. D. nguyenvt 3@upmc. edu