Effective Communication (E-mails & Memos) /Exchanging /Achieves /Enhance messages within organizations goal when well-written image of company
Effective Communication (Letters) /Necessary for permanent record /Confidentiality /Formality /Delivers & Sensitivity persuasive & well-considered messages
E-Mail, Memo & Letter Subject /Should address ONE subject /Informative subject line /Purpose /Be specific Subject: Question about new sales procedure
E-mail, Memo & Letter Structure /Opening /Body : Main idea : Explain topic + use of data /Closing : /Action Information /Summary & Closing thought
E-Mail, Memo & Letter Address /E-mail : Write the CORRECT /Johnsmith@business. com /Letter: Clearly /John Smith address written at the top 5555 Communication Street Montreal, QC A 1 B 2 C 3
E-Mail, Memo & Letter Content /Clean /Precise /Avoid /Get redundant information to the point!
E-Mail, Memo & Letter Format Keep layout clean! Date Letter Address Salutation Opening To: From: Subject: Cc: E-Mail Date To: From: Subject: Opening Body Closing Memo
Important for E-mails /Use a professional address /Avoid /Use “@hotmail. com” “@sympatico. ca” or “@gmail. com”
E-Mail, Memo & Letter Ending /Letter : signature is required /E-Mail : Name + contact information /Use key words : /Sincerely yours /Respectfully yours
For more information on E-Mails, Memos & Letters /Zenome Website