How to Reset your ATT Business Direct GHIA

How to Reset your AT&T Business. Direct® GHIA User ID Password v AT&T Business. Direct® (BD) is AT&T’s official Network Performance Trouble Ticket management. AT&T Business. Direct® offers: v 24/7 Access to submit a Trouble Ticket v 24/7 Online Trouble Ticket Status Monitoring v Online ID Password Resets v 3 Methods to Automatically Reset your AT&T Business. Direct® Password 1. Security Question Method v Requires you to answer the preset Security Questions 2. Live Chat Method v Note: the ‘CHAT LIVE’ feature is only available Monday through Friday from 8 AM to 8 PM Eastern Time (USA) or 1 PM thru 1 AM GMT 3. Company Administrator Method v Ask your Company Administrator to reset your password for you. They have the authority. 1 v © 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

How to Reset your GHIA AT&T Business. Direct® User ID Password v Password Security Requirements / Restrictions v Must be 8 -16 characters v Must include at least 2 alpha characters(a-z, A-Z) v Must include at least 2 numeric characters (0 -9) v Special characters can be used but are not required (~`!@#$%^&*()+=, . /{}[]; : <>’? ”_) v Cannot contain your first or last name, in normal sequence or in reverse sequence v Cannot be the same as or include your User Login ID v Decide which of the three available methods meets your needs, go to www. businessdirect. att. com v Follow the directions for the Company Administrator Method on the next few pages 2 © 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Company Administrator Method – Password Reset v Company Administrator Log on to www. businessdirect. att. com 3 © 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Company Administrator Method – Password Reset v Click the “EDIT PROFILE|>|” in the right-hand box. 4 © 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Company Administrator – Password Reset v Click ‘Manage Profile’ (Next screen shot not available for security purposes ) 5 © 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Company Administrator Method – Password Reset v Click ‘View User Profiles’ v This will list all users in a Company’s profile. v Click on the locked user profile & complete the following steps: 6 © 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Company Administrator Method – Password Reset v You will receive an email confirming your password reset. v Log on with your new password at www. businessdirect. att. com From: Welcome to AT&T Business. Direct Sent: Thursday, December 15, 2011 9: 59 AM To: Last Name, First Name Subject: BD Modify User ====================================== To: email@mail. com From: AT&T Business. Direct Subject: BD Modify User This is a message from the AT&T Business. Direct(R) feature (BD Modify User) It has been forwarded to you for your information. ====================================== Name: First Name Last Name Phone Number: 9735551212 E-Mail ID: email@mail. com Company Name: AT&T Wholesale Markets Temporary Password: xxx 123 yzz - Will expire in 21 days This user was provisioned by: AT&T Work Center: DANIEL DIAZ(dandiaz) Provisioning Date/Time: 15 Dec 2011 14: 59: 26 GMT Your AT&T Business. Direct Team Please do not reply to this e-mail because your reply will be sent to an unattended mailbox and will not get the response it deserves. 7 © 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.