How to Modernize IT Service Management How It

How to Modernize IT Service Management How It Works Infographic

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How to Modernize IT Service Management 2 SIMPLIFY WORK WITH VISUAL TASK BOARDS 1 CONSOLIDATE INCIDENT, PROBLEM, AND CHANGE MANAGEMENT 3 DRIVE ACTION WITH SERVICE AND ASSET AWARENESS 6 5 PROVIDE ONE PLACE FOR USERS TO MAKE ALL IT REQUESTS A SINGLE CLOUD SYSTEM OF RECORD FOR IT 4 MAKE BETTER DECISIONS WITH DASHBOARDS AND ANALYTICS

How to Modernize IT Service Management 1 1 CONSOLIDATE INCIDENT, PROBLEM, AND CHANGE MANAGEMENT Provide consistency across processes with shared configuration items and service level goals.

How to Modernize IT Service Management 2 2 SIMPLIFY WORK WITH VISUAL TASK BOARDS 1 CONSOLIDATE INCIDENT, PROBLEM, AND CHANGE MANAGEMENT Use automated routing, drag-and-drop assignments, and integrated collaboration to improve the way teams work together.

How to Modernize IT Service Management 3 Automate discovery of IT services and assets to gain visibility into cost of ownership and get fast resolution. 2 SIMPLIFY WORK WITH VISUAL TASK BOARDS 1 CONSOLIDATE INCIDENT, PROBLEM, AND CHANGE MANAGEMENT 3 DRIVE ACTION WITH SERVICE AND ASSET AWARENESS

How to Modernize IT Service Management 4 Use dashboards to get actionable insight into service demand, service level compliance, and other key performance indicators. 2 SIMPLIFY WORK WITH VISUAL TASK BOARDS 1 CONSOLIDATE INCIDENT, PROBLEM, AND CHANGE MANAGEMENT 3 DRIVE ACTION WITH SERVICE AND ASSET AWARENESS 4 MAKE BETTER DECISIONS WITH DASHBOARDS AND ANALYTICS

How to Modernize IT Service Management 5 Request and track services through a single service portal and from any device—creating a consumer-like experience. 2 SIMPLIFY WORK WITH VISUAL TASK BOARDS 1 CONSOLIDATE INCIDENT, PROBLEM, AND CHANGE MANAGEMENT 3 DRIVE ACTION WITH SERVICE AND ASSET AWARENESS 5 PROVIDE ONE PLACE FOR USERS TO MAKE ALL IT REQUESTS 4 MAKE BETTER DECISIONS WITH DASHBOARDS AND ANALYTICS

How to Modernize IT Service Management 6 Drive IT efficiencies and reduce costs by consolidating onpremises tools and infrastructure on the Service. Now Platform. 2 SIMPLIFY WORK WITH VISUAL TASK BOARDS 1 CONSOLIDATE INCIDENT, PROBLEM, AND CHANGE MANAGEMENT 3 DRIVE ACTION WITH SERVICE AND ASSET AWARENESS 6 5 PROVIDE ONE PLACE FOR USERS TO MAKE ALL IT REQUESTS A SINGLE CLOUD SYSTEM OF RECORD FOR IT 4 MAKE BETTER DECISIONS WITH DASHBOARDS AND ANALYTICS < PREV