How to Maintain Quality and Quality Data and
- Slides: 11
How to Maintain Quality and Quality Data and How the Cath Lab Staff Can Help Christina M Emrich, RN Director, Quality and Outcomes, Med. Star Heart & Vascular Institute
Christina M. Emrich, MS, RN I have no relevant financial relationships.
Med. Star Health Vision and Mission • Vision: To be the trusted leader in caring for people and advancing health. • Mission: To serve our patients, those who care for them, and our communities.
Med. Star Health VALUES • • • Service Patient First Integrity Respect Innovation Teamwork
Foundations of Quality Structure Process Outcomes
Maintaining Quality Data Goal is a highly reliable “single source of truth” for QA efforts and external data reporting – Integration of registries into one platform – Alignment of registry staff and quality staff under one department – Standardized Inter-rater reliability – Standardized data management processes – Timely and accurate notification to providers of opportunities – Transparency of data with all associates
Cath Lab Engagement In Quality • Leadership Dyad • Embracing the characteristics of High Reliability Organizations – – – – Transparency Patient Engagement Reporting Teamwork and Collaboration Measurement Respect and Support Leadership
Cath Lab Engagement In Quality • Open Communication • Empowerment to Speak up for Safety • Focused Initiatives – Highest clinical quality care – Cost-effective care – Positive & Healthy Work Environment
Engagement in Action • Engagement of Medical Director in training and education • Educational Monitors throughout the lab • Education on new procedures – Huddles before new cases – Just in Time Training • Physician led debriefings after difficult cases
Engagement in Action Birthday Boards Kudos Boards Quality, Safety, Patient Satisfaction Boards Lead techs assigned to each room collaborating with nursing colleagues ensuring a safety, timely and efficient procedure • Rotation of staff through all labs • •
Engagement in Action • • Care for the Caregiver Multidisciplinary Operations Committee Participation in Cath Lab Quality Meetings Nurse Practice Committee – Open discussion on concerns and opportunities in the lab – Allows feedback to associates
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