HOW TO INFLUENCE LEAD AND MOTIVATE YOUR TEAM
- Slides: 12
HOW TO INFLUENCE, LEAD AND MOTIVATE YOUR TEAM By: Jennifer Hoban, PHR
Did you know… 60% of frontline managers underperform during their first 2 years, driving performance gaps and employee turnover? -Business Wire Survey (2007)
Top 5 Challenges For New Managers 25% - Dealing With Issues Between Coworkers 22% - Motivating Team Members 15% - Performance Reviews 15% - Finding Resources Needed For Support 12% - Creating Career Paths Career Builder Survey (2010)
Top Concerns Workers Have With Their Boss 23% - Plays Favorites 21% - Doesn’t Follow Through 21% - Doesn’t Listen to Concerns 20% - Doesn’t Provide Regular Feedback 17% - Doesn’t Motivate Me 14% - Only Provides Negative Feedback Career Builder Survey (2010)
Mistakes Made By New Supervisors Seizing Power & Attempting to Hold Onto It Failing to Solicit Feedback Reprimanding Employee’s in the Presence of Others Supervising Everyone in the Same Way Promoting an Us vs. Them Attitude
Power of a Supervisor Position Power – Influencing people to do things because they “have” to. Personal Power – Influencing people to do things because they “want” to.
5 Keys To Success #1 Set Expectations and Goals �Meet individually �Meet as a team �Go over job description �Set goals for your home
5 Keys To Success #2 Give Constructive Feedback �Be specific �Be immediate �Be respectful �Clarify expectations �“I” is for bad news �Corrective action is NOT punitive action
5 Keys to Success Give Positive Feedback �Be specific �Be immediate �Be genuine �Praise progress �“You” is for good news
5 Keys to Success Be Flexible �All employees are not the same Some need more training Some need more praise Some need more direction �Flexible does not mean pushover
5 Keys to Success Be Relatable �Be positive �Don’t complain �Understand needs �Understand motivation
References Business Wire. (2007, September 27). Learning and development roundtable identifies new strategies for improving frontline management and performance. Retrieved from http: //news. executiveboard. com/index. php? s=23330&item=67148 Career. Builder. (2011, March 28). More than one-quarter of managers said they weren’t ready to lead when they began managing others, finds new careerbuilder survey. Retrieved from http: //www. careerbuilder. com/share/aboutus/pressreleasesdetail. aspx? sd=3%2 f 2 8%2 f 2011&siteid=cbpr&sc_cmp 1=cb_pr 626_&id=pr 626&ed=12% 2 f 31%2 f 2011 CBracingteam. (2008, July 31). Effective Management [Video file]. Retrieved from http: //www. youtube. com/watch? v=g-b. Fh. IZx 6 v. U Conlow, R. (2001). Excellence in supervision: Essential skills for the new supervisor. Canada: Crisp Publications, Inc. Jones, J. E. , & Chen, C. W. (2002). New supervisor training. United States of America: ASTD Press.