How to contact the SOAR Helpdesk For all

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How to contact the SOAR Helpdesk For all SOAR users Quality Education for a

How to contact the SOAR Helpdesk For all SOAR users Quality Education for a Healthier Scotland

Contacting the helpdesk • Before contacting the helpdesk, see if your query can be

Contacting the helpdesk • Before contacting the helpdesk, see if your query can be resolved from the Resources or FAQ sections on the Medical Appraisal Scotland website: www. appraisal. nes. scot. nhs. uk/resources. aspx • To contact the SOAR helpdesk you can either: ― Send an email to SOAR@nes. scot. nhs. uk; or ― Click on the black “Help” box to the right of the screen when logged in to SOAR and fill out the relevant details

Further Information • When contacting the SOAR helpdesk: – – • Provide your user

Further Information • When contacting the SOAR helpdesk: – – • Provide your user details including GMC number Give as much detail about your query as you can If you have a previous helpdesk ticket, but have a new query: – – – DO NOT reply to the old ticket Send a new email to SOAR@nes. scot. nhs. uk Replying to an old ticket will re-open the previous query – and anyone who were copied into that ticket before will receive the same message from your new query

 • Click on black “Help” button to right of screen when on the

• Click on black “Help” button to right of screen when on the SOAR site

 • • Enter your email address Add your name Enter your GMC number

• • Enter your email address Add your name Enter your GMC number Select which category your query comes under from the drop-down menu Briefly describe your query Fill out the details being as specific as you can Click the “Submit” button to send your query to the helpdesk

Further support • Medical Appraisal Scotland website: – www. appraisal. nes. scot. nhs. uk

Further support • Medical Appraisal Scotland website: – www. appraisal. nes. scot. nhs. uk – Resources, FAQ and other useful sections • Local Administration teams: – Contact details on Medical Appraisal Scotland • SOAR Helpdesk – Black “Help” box on right when logged into SOAR; – or SOAR@nes. scot. nhs. uk • Due to capacity issues we are unable to offer telephone support – You can request a call back via the Helpdesk – but we need detailed descriptions of the issue(s)