How the leadership and management modules support the

How the leadership and management modules support the Valuing Performance behaviours for managers Valuing Performance Behaviours Relevant modules (see the webpage for more details of content and outcomes) Delivering Quality Services Delivering good levels of customer service for internal and / or external customers. For managers this also means maintaining a relentless focus on improving outcomes Being Effective Delivering good levels of customer service for internal and / or external customer For managers this means adopting a business-like approach where appropriate, with robust risk and financial management , and holding accountability for shared outcomes demonstrating the competence and ability to work collaborative and across departments to make the best use of the Council’s resources Building Professional Resilience Making sure you have the necessary and relevant expertise and skills to carry out your duties to the highest professional level, and living Hampshire County Council’s values and ethics. For managers, this also means fostering a culture of high performance to create an environment where teams thrive on improving outcomes. Improving and Transforming Being open and flexible to change. For managers, this also means leading change to demonstrate clear direction and purpose and to serve as role models for positive change, showing a tenacity and resilience that inspires others, and supporting a pace of change that is driven by outcomes and results, informed by effective decision-making and strict management of risk. • Impact of your personal style • Influencing and engaging others • Customer focus • Innovation • Leading across boundaries • Risk and decision making • Customer focus • Manager as coach • Leading across boundaries • Risk and decision making • Driving high performance • Tackling poor performance • Resilience and wellbeing • Working with complexity and ambiguity • Managing my response to change • Driving high performance • Tackling poor performance • Manager as coach • Impact of your personal style • Managing your response to change • Leading change • Innovation • Working with complexity and ambiguity • Risk and decision making • Resilience and wellbeing