How Microsoft Business Systems IT drives user productivity

How Microsoft Business Systems IT drives user productivity and business value to client desktop 微软业务系统IT如何驱动客户端桌面的用户生产力和商业价值 - This presentation talks about how Microsoft Regional business Unit IT Team is organized to improve business value and security on the client desktop, and increase productivity of internal clients in the company. Eddy Chan 陳霖鴻 Regional Manager BUIT – North Asia 北亚区BUIT經理 Microsoft Corporation

Agenda 内容提要 Philosophy 理念 Business Systems 业务系统 First & Best Customer 首位和最佳客户 Federated IT Model 联盟式的IT模式 Microsoft IT Strategy 战略 Productivity 生产力 Security and Privacy 安全和隐私 Financials & Budget 财务和预算 System Decision Making 决策制定

Philosophy理念 Bill Gates – Business @ the Speed of Thought: “Our internal tools have two goals: to use software to handle routine tasks, eliminating wasted time and energy for our knowledge workers; and to free people up to do more difficult work and handle exceptions” “我们的内部具有两个目标：使用软件来处理日常作，为我们的知识作者避免浪费的时间；同时把人解放出来做更艰难的作以及处理意外事件。”

Business Systems 业务系统 Ø Drive a new wave of user productivity by providing processes, applications and systems 通过提供流程、应用程序和系统带动新一波的用户生产力 Ø Integrated focus on processes and systems that support the company business model 集中关注支持公司业务模式的流程和系统 Ø Run on secured and optimized IT infrastructure 在安全和优化的IT架构上运行 Ø First and Best customer of MS products (Dogfooding) 微软产品的首位和最佳客户

First & Best Customer 首位和最佳客户 Dogfooding and Running a World-Class IT Utility 世界级的IT设施 Shared Goals 共同目标 Product Feedback 产品反馈 Integration Data 数据集成 Planning & Testing 规划和测试 Showcase 例示

Federated IT Model 联盟IT模式 Server & Tools H&E OEM MSN MBS IT Server & Tools IT H&E IT OEM IT MSN IT E n te r p r i s e A p p s 架构和客户端服务 P l a n n i n g , A r c h i te c tu r e , a n d G o v e r n a n c e 规划、架构和支配 Services Sales IT IT Solid to CIO Dotted to CIO MBS XIT Business Segments 企业应用程序 OPS IT Sales and Marketing IT Admin IT Services Operations Sales and Marketing Finance, HR, LCA Corporate groups I n fo r m a ti o n S e c u r i ty & P r i v a c y 信息安全和隐私 I T I n fr a s tr u c tu r e & C l i e n t S e r v i c e s I T

Microsoft IT Strategy 战略 IT Objectives 目标 Be Microsoft’s First and Best Customer Strategy Pillars 战略支柱 Empower 激发 – Help our customers, clients and partners drive productivity with great services, guidance and solutions Run World Class IT Protect Microsoft Digital Assets Drive productivity for our customers, clients and partners Simplify 简化 – Simplify our technology environment and focus investments in core objectives. IT and business alignment Protect 保护 – No hacks or impacting attacks and total security and privacy compliance.

MS System Architecture 1995 Customer Mgt Order Entry Auth Replicator Ingres (OEM) Mac-Pac IOSC Dist Customer Mac-Pac IOSC Dist Mac-Pac Puerto Rico Shipment Order MS Mgr Mac-Pac IOSC Dist Excel Workbook Mac-Pac IOSC Dist Order Info Order History “Too Many Systems: ” 太多系统 Purchase Order System Select 2, 3 MS Manager Maxcim Order Mgt Order Maxcim Fin Goods, Dist Inventory Sales Product, order Export Doc Sales License order Maxcim Mfg AFS Manugistics Mac-Pac Puerto Rico Sales Info Distribution A/R - Collect Revenue Accounting Customer BOM, Component, Product Troika Order License MOLP Manufacturing Channel Partner Product License Customer PSS Shipment, License Customer Platinum MSN Registr. Order Mgt Sales Info Mac-Pac IOSC Mfg Order Mac-Pac Intl Fin P. O. Sales Maxcim Ord Mgt A/R Labor A/R License Budget, Acctg Txn Chart of Accts Mac-Pac IOSC Fin OEM Query Time Keeper SAP AR Contract EMS 2000 Shipment Product customer Sales MOLP Sales order AP Imaging MS Sales A/R PSS Apps AR Elect. Funds Transfer Paymt Select 2, 3 Return Acctg Txn Chart of Accts Revenue by Sub Acctg Txn Chart of Accts High Dev/Support & HW costs Product, Sales Info Price Product • Too Little Integration Return, MS Shipment Mac-Pac Sales Acctg Txn • Insufficient Agility IOSC Dist Chart of Accts Ross GL Platinum MS Product • Registration 350, 000 hard copy Price, Budget, Payments A/R Product Acctg Txn Purchase Order, financial. MSreports Chart of Accts Acctg Txn Shipment“Business Shipment Inefficiencies: ” Tax Chart of Accts Manager Server distributed ww, , available ww Acctg Txn MS Support MS Chart of Accts Oper Sale w/tax Credit Info Hyperion Orders 业务低效 Acct Txn Operof NA 14 days after end ICON Chart of Accts Order Company MOET Order, Platinum period Select 3 Store POS Haciendo Troika Shipment Budget WB Acct Txn • Manually intensive Sales Acct business Chart of Accts Returns/ Channel MS Mac-Pac Maxcim Payable Order Inventory Manager Rebates Puerto processes Mac. Pac Order Mgt System Rico Mgt PR Order Internal rules. Expense Budget COGS Credit Info • Inconsistent business Return Trackng Orders Ack Fin Txn Budget, Mac-Pac Sales, Prepaid Chart of Accts IOSC Dist • Error-prone data entry Credit Info MS Press Shipment Order Budget Wkbench Credit EDI Cust. Mac-Pac Sales Auth Maxcim • Dozens of paper forms per Statement Intl Fin Select 2, 3 Credit Info Mfg Win OE Sales, Order Inventory COGS location Inventory, Mgt Mac-Pac A/R Pillar Budget, Part list Internal System IOSC Dist • High cost per transaction Chart of Accts Order GEIS Ack Order Nabanco Payments Sales, Order Inv. A/R Publishers Resource Intl Fulfillment Hart Direct Fulfillment Acct Txn Chart of Accts Outsource Partners Worldwide Cons Credit Services Citibank Check Writing Svc Ross GL Citibank GEIS

Software Development Lifecycle Overview 软件开发周期概要 Deployment部署 Complete Security & Privacy Assessment Risk Assessment 发布Release Readiness Vision/Scope愿景 Approved User Acceptance Approval Security & Privacy Model 范围Scope Complete Project Plans项目计划 Training Plan Review Approved

Microsoft Operations Frameworks 框架操作 Operating 服务的监督 & 控制 Service 安全的管理 Security 网络的管理 Network 系统的管理 Systems 作表 Job Scheduling 存储管理 Storage 输出管理 Print/output 目录管理 Directory service Service Level Management Capacity Mgmt Availability Mgmt Financial Mgmt Change Mgmt Configuration Mgmt Release Mgmt 支持 Supporting Service Desk 事件管理 Incident 问题管理Problem MOF 改变 Changing 改变的管理 Change 设置的管理 Configuration 发布的管理 Release 优化 Optimizing 容量管理 Capacity 可靠性管理 Availability 财务管理 Financial 作量管理 Work Force 服务可持续性管理 Continuity 服务级别管理SLA Incident Mgmt Problem Mgmt Service Desk Service Monitoring and Control System Admin Security Admin Network Admin

Following a Solution Through the IT Lifecycle 在IT生命周期中贯彻方案 Optimizing Changing Business Need Service Delivered 业务需求服务输出 Supporting Operating

Productivity 生产力 This could include everything from operating our services at or above defined service levels, to delivering projects that have measurable productivity improvements. The goal is to ensure we EMPOWER our user base with technology and drive a new wave of productivity.

Security and Privacy 安全和隐私 Protect the privacy of our customers and employees in accord with all regulatory mandates 按照各类管制制度保护微软客户及员的隐私 Protect Microsoft’s intellectual property and confidential data 保护微软知识产权和机密数据 Enforce the application of auditable controls and processes to help manage project risk and global regulatory compliance 加强稽核控制及流程实施力度，以协助管理项目风险及全球合规状况 Drive spend and benefit accountability for IT investments through adherence to the Value Realization Process 严格执行价值实现流程，促进信息技术资产收支账目明晰化 Ensure The Security Of Microsoft’s Digital Assets 确保微软数字资产安全

Security Threat Risk Assessment 安全风险评估 IP loss IP丢失 Private data loss 私秘数据丢失 Outage 停机 Business continuity risk 业务连续性风险 Business critical data loss 商业关键数据丢失

IT Budget Process 预算流程 Move the Budget to the Decision Owner 决定者 Infrastructure = CIO Applications = CIO & Business VP’s Push and Pull Process 推拉流程 Push core Infras/Systems costs Pull menu of additional Services/Systems Global IT Infrastructure Cost Pool 全球基础架构花费 P&L user allocation of IT cost IT 成本用户分配盈亏 Server charge back model 服务器返还模式

Microsoft IT 花费 Functional View Applications FY 05 Breakdown 60% App Development (29%) App Support (31%) Infrastructure 40% 花费细节 People Data & Voice Hardware Facilities Software 72% 16% 5% 5% 2% Network (14%) Data Center (7%) Employee Services (5%) Voice (5%) Helpdesk (5%) Security (3%) 30% New Capability Increases value 70% Sustaining & Running Existing Capability Decreases maintenance delivery 45% New Capability 55% Existing Capability

Value Realization Process (VRP) 价值实现流程 Managing the Value Proposition of the IT Application Portfolio Common measures and processes 一般措施和流程 We only invest in something when we know its value Common benefit factors, definitions, calculations Spans entire IT lifecycle (planning, execution, deployment and maintenance) Accountability for spend – VRP verification 验证 We only invest in what the business is willing to stand up and be held accountable for Spend tied to commitments from business $ value audited by finance Business held accountable for commitment Alignment of portfolio to business strategy – VRP rationalization 合理化 We only invest when we can tie the value to Microsoft’s business strategies Rational decision making Project ranking mechanism

IT Health Scorecard 健康记分卡 Application and service availability 应用和服务可用度 Incident response 事件响应 Data protection 数据保护 Product adoption 产品采用 User satisfaction 用户满意度 Internal controls 内部控制

System Decision Making系统决策制定

In Closing… 总结 Focus on the basics and get them right! 打好基本功 What is Your CIO Mindset? Demand vs. Risk vs. Value Put the budget in the hands of the decision maker Reduce “Sustainer spend” : Invest in “Builder” Activities

For More Information更多信息 Additional content on Microsoft IT deployments and best practices can be found on http: //www. microsoft. com Microsoft Tech. Net http: //www. microsoft. com/technet/itshowcase Microsoft Case Study Resources http: //www. microsoft. com/resources/casestudies Increase IT Efficiency: Maintain Fewer Servers http: //www. microsoft. com/serverconsolidation E-mail IT Showcase showcase@microsoft. com