How Evaluation Performance Measurement Promote Culture Change at

How Evaluation & Performance Measurement Promote Culture Change at Employment and Social Development Canada Presented by Yves Gingras September 13, 2018

Employment and Social Development Canada(ESDC) ESDC’s mandate is to: – build a stronger more competitive Canada – support Canadians in making choices that help them live productive and rewarding lives – improve Canadians’ quality of life The Department Portfolio includes: Employment and Social Development Service Canada (Includes Passport Delivery) The Labour Program Canada Mortgage and Housing Corporation 2

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The Results Chain The results chain is the visual depiction of the “logical” relationships that illustrate the links between inputs, activities, outputs and outcomes of a given policy, program or project. 4

Performance Measurement vs Evaluation 5

Challenges 6

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4 -Phase Model (with Theoretical Framework) 9

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Reasons Change Fails (Source: Deloitte Fortune 500 CIO Survey) 13

A Few Best Practices to Inspire Others 14

References 15

References • We Don’t Make Widgets. Author: Ken Miller (2013) • Transforming a Department to Focus on Results. Co-Author: M. Miner and al. (Canadian Government Executive, October 2017, P 12 -13) https: //canadiangovernmentexecutive. ca/dig/23_07/12/ 16