How Does LSLAP Work Hyemin Cho Operations Director

How Does LSLAP Work? Hyemin Cho (Operations Director)

Plan 1. LSLAP History 2. Organization Structure 3. Seasonal Shifts 4. Clinics – how they operate 5. Resources

LSLAP History Established in 1969 as a summer legal clinic at UBC Law School. Incorporated as Greater Vancouver Law Students’ Legal Advice Society (nonprofit) in 1978. Purpose: to provide free legal advice and representation for those who cannot afford it.

LSLAP History - Today MANY CLINIC LOCATIONS VARIOUS LEGAL MATTERS SERVED CHANGED INCOME THRESHOLD NEW SUPERVISING LAWYER IN NOV. 2020

Organization Structure : Supervision Flowchart The Board Student Executive Phone Operators Program Administrator Volunteer Lawyers Clinic Heads Clinicians* Supervising Lawyers Credit Students Articling Student

Surprise LSLAP Office Tour!

Seasonal Shifts Winter (Sep – Apr) Typical Summer (May – Aug) 2020 • 100 -200 volunteers • 30 -65 volunteers • 62 volunteers • 20 clinics: biweekly, most at nights • 12 -14 clinics • 13 clinics, possibly 14 (remote) • Drop-in clinics • No Drop-in? • Clinic Supervising Lawyers • No Clinic Supervising Lawyers • Simplified Training Sessions • Training Week (UBC Campus) • Training Week (Online) • Turnover of Clinic Heads & Execs • Clinic Heads = Paid Clinicians • Pod Leaders = Clinic Heads/Execs • Blackout: Dec, Feb & Apr - early May • Blackout: Aug - Sep • Blackout: -May 18, Aug 15 - Sep 21 • File Audits: Oct & Feb • File Audit: June/July • Five Phone Operators • Manual Edits • S. 684 Project • Two phone operators (remote) • S. 684 Project suspended

Clinics – how they operate 7(8? ) Vancouver 2 Surrey 1 North Vancouver 1 Burnaby 1 Port Coquitlam 1 Richmond *Chinatown *Immigration *PACE

Basic Clinic Intake Process 1. Client calls LSLAP Switchboard/ SUCCESS 2. Phone operators ask them eligibility questions -live in GVRD? -income: $45 k + $5 k per dependent -matter within our mandate? -more than three weeks remaining? 3. The information is written on Super. SAAS 4. Clinic heads check the information, *collect documents*, and assign intakes to clinicians 5. Clinicians call the client at the scheduled time for the intake meeting -Clinic Heads will be available to give guidance *Further Information coming in June*

ØCheck the Manual for websites and electronic materials ØCall TRAC, volunteer lawyer, etc. ØContact other Clinicians -Message Pod Groups/Pod Leaders/Execs -Facebook Group -Brainstorm together during pod meetings Ø Very stuck/legal advice: contact Supervising Lawyers Resources

Questions? Hyemin Cho, Operations Director operations@lslap. bc. ca