Housing LIN Glamorous Sheltered Housing 11 3 16

Housing LIN Glamorous Sheltered Housing 11. 3. 16

Discussion points • Introducing Connected Care and Connected Health – Kevin Alderson • Glamorous Sheltered Housing - Ian Pattinson, Development Project Manager (Co-Design) Commercial Services, Central & Cecil • New Housing LIN resource

http: //uk. tunstall. com/digitaljourney gu i ll V ica ll V lly ica Fu un m m er vic es Co Electronic noticeboard Information kiosk myworld Active health management un Co mm ue log na la Al • An alo • e& dig • ls • • First IP based solution for retirement living Offers safety and security plus Platform for the future service provision Start of digital (IP) service journey Provides an enhanced resident experience Supports digital inclusion ita • New services IP telephony Wi. Fi Apps Touchscreen internet access Digital inclusion Concurrent calls Increased system resilience Enhanced resident experience Video door entry dig i IP ital Unleashing the power of digital communications Alarm calls Door entry Telecare Telehealth Lone worker

Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Ian Pattinson Development Project Manager Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

C&C Dora House Co-Design Who we are What we are doing How we are doing it and what we learned Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Central and Cecil is a not for profit registered provider, that has offered housing care and support to vulnerable people for nearly 90 years which includes; • Frail older people requiring personal care or care with nursing • People living with dementia • Active older people living in sheltered and extra care housing • Men and women facing homelessness • People with mental health support needs • Started developing onsite in 2015 Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

“We have ambitious plans that will challenge and raise expectations of our new homes. We value and appreciate our aspirational age as a time to fulfil ambitions, dreams and desires and our buildings will be designed to support residents to have a fulfilled life. ” Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Design Aspirations Challenging norms of over 55 s housing - reframing older age as a time of aspiration • Glamorous and functional homes , tailored by individuals • Contemporary facilities that lift the spirit • Adaptable building design - cluster model • Cluster specialisms – if needed now or in the future • Care ready with specialist care feasible right in the heart of the community • Tenure unspecific Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Development Ridgmount Apartments Wimbledon Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Co-Design • • Balanced power relationships Skill recognition Design partnerships Honest dialogue Information sharing Solution focussed disagreement Trust & respect Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House • • • Built in 1969 , traditional Sheltered Housing 159 bedsits 36 sqm & 45 1 -bed flats 45 sqm Mix of ages and vulnerabilities Does not meet expectations or aspirations • Space • Accessibility • Energy efficiency Under developed site Highly desirable and valued location Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House - Redevelopment • • Complete knock down and rebuild Funded through partial sale of the site for private development Full relocation of residents over a year period (Oct 2014 -Dec 2015) New building ready 2018 Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House - Redevelopment What we achieved; Accommodation • 156 new homes • 1 and 2 bedrooms • Access to outdoor space • Flexible clusters Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House - Redevelopment • Large communal facilities • Ground floor lounge leading to a garden • Multiple luxury roof terraces • Flexible spaces for different activities Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House - Redevelopment • • Cafe facilities Hairdressers Laundry Sensory gardens Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House CO-DESIGN So how did we do it………? Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design Challenges • Establishing and maintaining a design group • Challenging the perception of contribution • Raising aspirations • Increasing shared knowledge • Staff and consultant buy-in Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design The how; • An early dialogue with all involved • Experienced consultants • Independent resident liaison • Specific project Steering Group • Co-design champion • Co-design budget • Innovative workshops with residents Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design s r e n is g e D a ns r o D ssio Se Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design Just some of the sessions; • Communal Layout • Garden Landscaping • Interior Design • Electronics • Bathroom Design • Apartment Layout • Security • Heating Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design Apartment Layout Residents initial suggestions; • Large open apartments • Access to outside space • Flexibility • Large amounts of storage • Light and open spaces Key issues • Residents found it hard to understand dimensions of plans Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design Dora Designer session; • We built the apartment in the communal space • CGI electronic walkthrough • 3 D based models Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design Key Outcomes • Knock out partition from bedroom to bathroom • Pocket door between bedroom and lounge • Internal kitchens • Partial kitchen division • Large scooter charging area • Bathroom width increased Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design Bathroom Design Residents suggested; • Boutique hotel feel and quality • Safe design and features • Adaptability but not institutional • Adaptability between bath and wet room choices Key issues • Residents were unsure of safety features • Lacked trust in what would be provided • Couldn’t visualise the end product Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design Dora Designer session; • Worked with specialist bathroom supplier Motion Spot • Residents worked closely with consultants to develop a show bathroom within the design studio Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design Key Outcomes • Residents could see the quality of products • Additional storage • Innovative future adaptations • Strong glass shower screen • Re-assured of the safety • Improved residents expectations • Plumbing design option for a bath Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design Interior Design Residents initial suggestions • Safe communal areas • Access to outdoor areas • Flexible layouts • Communal focus point • Dementia Design • Luxury feel Key issues • Aspiration • Safety • Couldn’t visualise the end product Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design Dora Designer session; • Residents appointed the interior designers with C&C • Produced mood boards as discussion points • Sampled the furniture for accessibility • Visited hotels and restaurants Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design Key Outcomes • Residents appointed a consultant that represented them • Residents chose appropriate furniture to meet their needs • Spaces were divided to provide privacy • Large fire places and fish tanks were included • Open staff reception area Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design Connected Care Technology Requirements; • End-to-end service from one supplier • Latest technologies • Future-proof platform • Solutions viable for large sites (Wi -Fi) • Aesthetically pleasing • Provider to work with residents to understand their needs Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design Connected Care Technology Results; • Collaboration with residents choice • One system to offer security (door entry), communications and telecare • System adaptable for changing needs over time Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design The rewards of our sessions • Trust from honesty • New mind-sets for residents and staff • Innovation and creativity • Happy customers with the end result • Glamorous homes Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Dora House – Co-Design The Future of Dora Designers… • Dora Designers have been included in the tender pack requirements • Contractors will invite residents to site • All residents will receive regular contact • Web Cam onsite Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Thanks for listening Ian Pattinson – Development Project Manager, C&C T: 020 7922 5300 E: Ian. Pattinson@ccht. org. uk W: www. ccht. org. uk Dora Redevelopment - https: //www. ccht. org. uk/dora-house-redevelopment Ridgmount Apartments - http: //ridgmountapartments. com/apartments. asp Glamorous Sheltered Housing Co-Designing Homes for Aspirational Ageing

Come and visit Mary’s VIP Home #Marys. VIPHome Lighting control Self care & wellbeing Heating control Appliance usage Activities of daily living Digital inclusion Digital assistant Social inclusion Door bell Events and reminders Door lock Supporting carers Connected

Technology enabled housing with care scenarios • Sets out South West Housing LIN Leadership Set’s shared learning across the region. • Describes a series of scenarios to demonstrate the improved outcomes from incorporating technology into the housing solution for different individual circumstances. Describes how technology is: • changing peoples’ lives • reducing dependency • facilitating housing with care solutions for older people Focuses on themed case studies: Dementia Social Isolation & Loneliness Falling End of life Health Community Hubs Ageing Fuel poverty Reablement http: //www. housinglin. org. uk/Topics/browse/Housing. Older. People/Older. People. Housing. Provision/Telecare/? &msg=0&parent=987&child=10066

Thank you Any questions? kevin. alderson@tunstall. com Resources: • One Housing Group Case Study uk. tunstall. com/onehousing • Technology Enabled Housing with Care Scenarios http: //www. housinglin. org. uk/Topics/browse/Housing. Older. People/Older. People. Housing. Pr ovision/Telecare/? &msg=0&parent=987&child=10066 • Housing LIN Inspirational Achievements www. housinglin. org. uk/Topics/Inspirational-Achievements/innovations-centre