Housing and Customer Services ICT and Customer Services

Housing and Customer Services: ICT and Customer Services: Summary Assistant Director – ICT and Libraries Total FTE: 282. 55 Strategic Manager – ICT Operations 1 FTE Total FTE: 43 Strategic Manager – ICT Business Engagement 1 FTE Total FTE: 48 Strategic Manager – Libraries and Archive Services 1 FTE Total FTE: 57. 55 Strategic Manager – Customer Services and Business Support 1 FTE Total FTE: 134 Information Assurance Manager

Housing and Customer Services: ICT Operations Strategic Manager– ICT Operations 1 FTE Total FTE: 43 Team Manager – Operations 1 FTE Shift Leader 2 FTE Computer Operator 4 FTE Production Controller 1 FTE Print and Design Officer 1 FTE Print Operator 3 FTE Team Manager – Networking 1 FTE Network Services Consultant 6 FTE Team Manager – Infrastructure 1 FTE Systems Engineer 7 FTE Team Manager – Helpdesk and Desktop 1 FTE Service Desk Technical Officer 3 FTE IT Customer Support Officer 2 FTE Desktop Analyst 3 FTE Desktop Technician 6 FTE

Housing and Customer Services: ICT Business Engagement Strategic Manager – ICT Business Engagement 1 FTE Total FTE 48 Team Manager – Application Support and Development 1 FTE Team Manager – ICT Business Engagement and Systems 1 FTE (see separate slide) Web Engineer 1 FTE Principal IT Business Support and Development Officer 2 FTE Senior IT Business Support Officer 10 FTE IT Business Development Officer 3 FTE IT Officer 1 FTE Information Assurance Manager 1 FTE Assistant Information Assurance Manager 1 FTE

Housing and Customer Services: ICT Business Engagement: Business Engagement and Systems ICT Team Manager – Business Engagement and Systems 1 FTE Total FTE: 28 Account Manager 2 FTE IT Demonstrator 1 FTE (fixed term) People Systems Lead 1 FTE Project Manager 3 FTE Project Manager (F/T for 18 months) 1 FTE IT Project Support Officer 1 FTE (fixed term) Housing Systems Lead 1 FTE Programme Manager 1 FTE Housing Systems Support Officer 1 FTE Programme Lead 1 FTE System Analyst 6 FTE IT Business Analyst 1 FTE Practice Development Officer 2 FTE IT Business Analyst 2 FTE (fixed term) System Support Officer 1 FTE User Support Officer 1 FTE Capita One Data Quality Officer 1 FTE

Housing and Customer Services: ICT and Customer Services: Libraries and Archive Services Strategic Manager Library and Archive Services 1 FTE Total FTE: 57. 55 Principal Librarian 0. 75 FTE Health Information Officer 1 FTE Libraries ICT Tutor 1 FTE Central & Tunstall Library Team Leader 2 FTE Longton & Bentilee Library Team Leader 1 FTE Stoke & Meir Library Team Leader 1 FTE Library Assistants (Central) 14. 7 FTE Library Assistant (Longton) 6. 2 FTE Library Assistant (Meir) 2. 6 FTE Archivist 1 FTE Library Assistant (Tunstall) 3. 9 FTE Library Assistant (Bentilee) 3. 1 FTE Library Assistant (Stoke) 4. 8 FTE Archives Public Service Manager 1 FTE Senior Librarian (systems, cataloguing & stock mgmt. ) 1 FTE Library Assistant / Relief Driver 1 FTE Librarian 3. 5 FTE Delivery Driver/ Homelink Officer 1 FTE Resource Assistants 2. 8 FTE Libraries Support Officer 1 FTE City Archivist 1 FTE Archives Assistant 1. 2 FTE

Housing and Customer Services: ICT and Customer Services: Customer Services & Business Support: Business Support Strategic Manager Customer Services and Business Support 1 FTE Total FTE: 33 Records Manager 1 FTE Business Support Administrator (Post and Scan) 4 FTE Driver 1 FTE Business Support Team Leader 1 FTE Digital Mail Room Administrator 2 FTE Records Centre Administrator 4 FTE Receptionist 2 FTE Central Support Hub Supervisor 3 FTE Business Support Administrators Central Support 15 FTE

Housing and Customer Services: ICT and Customer Services: Customer Services & Business Support: Customer Services Strategic Manager Customer Services 1 FTE Total FTE: 101 Customer Access Development Manager 2 FTE Team Leader Repairs 1 FTE Customer Service Team Leader 6 FTE Customer Services Advisor Repairs 8. 3 FTE Senior Customer Services Advisor 6 FTE Customer Services Advisor 69. 7 FTE Technical Support Officer 2 FTE Statutory Complaints Officer 1 FTE Customer Complaints Investigation Officer 1 FTE Customer Feedback Development Officer 1 FTE Complaints Assistant 1 FTE