Housing and Care Options for Older People Housing

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Housing and Care Options for Older People Housing Options Advice for Older People –

Housing and Care Options for Older People Housing Options Advice for Older People – What’s in it for us? Housing LIN Conference 17 th February 2015 John Galvin, Chief Executive Alex Billeter, Projects Manager Elderly Accommodation Counsel (EAC) Guest: Jane Endersby, Head of Specialist & Sheltered Housing, Catalyst Housing Association Facilitated by: Libby Spencer, Joint North West Housing LIN Lead 1

Housing and Care Options for Older People Tools developed for I&A services to the

Housing and Care Options for Older People Tools developed for I&A services to the public can also deliver services to professionals: • Housing providers • Private, public and voluntary sectors • Commissioners • The ‘housing for later life’ industry 2

Housing and Care Options for Older People Services to the public First. Stop Advice

Housing and Care Options for Older People Services to the public First. Stop Advice service • Advice Line 20, 000 clients per year • Local casework services in 25 areas Website www. Housing. Care. org • 17, 000 to 20, 000 daily visitors 3

Housing and Care Options for Older People Housing. Care. org in detail • Listings

Housing and Care Options for Older People Housing. Care. org in detail • Listings • Housing for older people • Care homes • Home services • Entertainers • Vacancy advertising 4

Housing and Care Options for Older People Services to the industry • Data about

Housing and Care Options for Older People Services to the industry • Data about accommodation provision • Marketing & customer referrals • SHOP@ tool – with Housing LIN • National Housing for Older People Awards • Resident Consultation Service (RCS) • HOOP tool 5

Housing and Care Options for Older People HOOP Tool and Resident Consultation Service (RCS)

Housing and Care Options for Older People HOOP Tool and Resident Consultation Service (RCS) 6

Housing and Care Options for Older People The HOOP Tool What is it? 7

Housing and Care Options for Older People The HOOP Tool What is it? 7

Housing and Care Options for Older People HOOP - Self assessment tool “Should I

Housing and Care Options for Older People HOOP - Self assessment tool “Should I stay or should I move? ” A technique for appraising options with: 1) A comprehensive assessment of older person’s current housing situation; 2) Identification of information needed about possible solutions or alternatives. 8

Housing and Care Options for Older People Questionnaire focuses on different aspects of home

Housing and Care Options for Older People Questionnaire focuses on different aspects of home situation: • size • condition • comfort • location • managing • costs 9

Housing and Care Options for Older People HOOP Tool History 1999 EAC project funded

Housing and Care Options for Older People HOOP Tool History 1999 EAC project funded by the Housing Corporation With Frances Heywood and Robin Means, School for Policy Studies, Bristol Later developments by EAC with Frances Heywood 10

Mrs J’s story 11

Mrs J’s story 11

Housing and Care Options for Older People HOOP (Housing Options for Older People) comes

Housing and Care Options for Older People HOOP (Housing Options for Older People) comes in 3 formats: • Mini HOOP • HOOP professional • HOOP online 12

Housing and Care Options for Older People MINI HOOP 13

Housing and Care Options for Older People MINI HOOP 13

Housing and Care Options for Older People 14

Housing and Care Options for Older People 14

Housing and Care Options for Older People HOOP professional 15

Housing and Care Options for Older People HOOP professional 15

Housing and Care Options for Older People 16

Housing and Care Options for Older People 16

Housing and Care Options for Older People 17

Housing and Care Options for Older People 17

Housing and Care Options for Older People HOOP Online 18

Housing and Care Options for Older People HOOP Online 18

Housing and Care Options for Older People 19

Housing and Care Options for Older People 19

Housing and Care Options for Older People 20

Housing and Care Options for Older People 20

Housing and Care Options for Older People 21

Housing and Care Options for Older People 21

Housing and Care Options for Older People 22

Housing and Care Options for Older People 22

Housing and Care Options for Older People 23

Housing and Care Options for Older People 23

Housing and Care Options for Older People What’s in it for us? Helpful advice

Housing and Care Options for Older People What’s in it for us? Helpful advice & information tool for professionals: • Housing Options advice services • Housing providers • Home Improvement Agencies 24

Housing and Care Options for Older People For many professionals HOOP will help them

Housing and Care Options for Older People For many professionals HOOP will help them gain the confidence of clients • at point of offer or sale • a rounded service to applicants • build a relationship with customers 25

Housing and Care Options for Older People HOOP Online • Can be used on

Housing and Care Options for Older People HOOP Online • Can be used on housing providers’ websites • Can be adapted for Care & Repair agencies and local authorities • HOOP’s results / suggestions can be locally tailored 26

Housing and Care Options for Older People 27

Housing and Care Options for Older People 27

Housing and Care Options for Older People What’s in it for us? Already data

Housing and Care Options for Older People What’s in it for us? Already data from 100+ daily users can be analysed to provide uniquely detailed ‘market intelligence’ about older households. . . 28

Housing and Care Options for Older People What’s in it for us? Potential huge

Housing and Care Options for Older People What’s in it for us? Potential huge gains for providers, commissioners and strategic planners from engaging with the I&A agenda 29

Housing and Care Options for Older People The HOOP Tool – Q & A

Housing and Care Options for Older People The HOOP Tool – Q & A 30

Housing and Care Options for Older People The RCS - EAC’s Resident Consultation Service

Housing and Care Options for Older People The RCS - EAC’s Resident Consultation Service What is it? 31

Housing and Care Options for Older People What is it? An effective consultation tool

Housing and Care Options for Older People What is it? An effective consultation tool which delivers clear feedback to housing providers based on a card game 32

Housing and Care Options for Older People The card game • 28 cards with

Housing and Care Options for Older People The card game • 28 cards with statements • Grouped in 4 main topics: - Location & building - Individual apartments - Services - Lifestyle • Score sheets 33

Housing and Care Options for Older People History From nomination tool to consultation tool

Housing and Care Options for Older People History From nomination tool to consultation tool 34

Housing and Care Options for Older People History 2009 - nomination tool for extra

Housing and Care Options for Older People History 2009 - nomination tool for extra care housing awards – Housing LIN EAC with • Karen Croucher • Simon Evans 35

Housing and Care Options for Older People 2010 - nomination tool for all specialist

Housing and Care Options for Older People 2010 - nomination tool for all specialist housing awards – DCLG 2011 - Provider Reports introduced – Consultation tool 2014 (November) – scheme comparison reports 36

Housing and Care Options for Older People The RCS (Resident Consultation Service) How does

Housing and Care Options for Older People The RCS (Resident Consultation Service) How does the card game work? https: //www. youtube. com/watch? v=e. By. Bz 6 f 6 Rk 8&feature=youtu. be 37

Housing and Care Options for Older People RCS - overview 38

Housing and Care Options for Older People RCS - overview 38

Housing and Care Options for Older People Setting Anywhere 4 people or more can

Housing and Care Options for Older People Setting Anywhere 4 people or more can sit around a table and play cards, out of earshot of the staff 39

Housing and Care Options for Older People Cards – 2 different decks of 28

Housing and Care Options for Older People Cards – 2 different decks of 28 cards 40

Housing and Care Options for Older People Cards – 2 types 41

Housing and Care Options for Older People Cards – 2 types 41

Housing and Care Options for Older People Group score sheet 42

Housing and Care Options for Older People Group score sheet 42

Housing and Care Options for Older People Individual score sheet 43

Housing and Care Options for Older People Individual score sheet 43

Housing and Care Options for Older People The Rules 44

Housing and Care Options for Older People The Rules 44

Housing and Care Options for Older People Facilitating the game a friend a relative

Housing and Care Options for Older People Facilitating the game a friend a relative a neighbour a volunteer the Scheme Manager 45

Housing and Care Options for Older People • Enjoyable for the residents 46

Housing and Care Options for Older People • Enjoyable for the residents 46

Housing and Care Options for Older People RCS - Resident Consultation Service Direct residents’

Housing and Care Options for Older People RCS - Resident Consultation Service Direct residents’ feedback to: • Housing providers • Housing managers • Commissioners 47

Housing and Care Options for Older People Provider Reports 15 areas of interest (17

Housing and Care Options for Older People Provider Reports 15 areas of interest (17 for housingwith-care) grouped under 5 topics: • Location • Building • Individual apartments • Services • Lifestyle 48

Housing and Care Options for Older People Provider Reports Star ratings: ¶ = Poor

Housing and Care Options for Older People Provider Reports Star ratings: ¶ = Poor to = Excellent 49

Housing and Care Options for Older People RCS – Provider’s Report 50

Housing and Care Options for Older People RCS – Provider’s Report 50

Housing and Care Options for Older People RCS – Provider’s Report 51

Housing and Care Options for Older People RCS – Provider’s Report 51

Housing and Care Options for Older People RCS Advantages • Stand alone or complementary

Housing and Care Options for Older People RCS Advantages • Stand alone or complementary • Resident-friendly • Opportunity to discuss issues • Independently managed (EAC) • Low cost 52

Housing and Care Options for Older People RCS Advantages • Clear and concise reports

Housing and Care Options for Older People RCS Advantages • Clear and concise reports Provider report Scheme comparison report • Comparisons with national averages • Useful for commissioners and funders • Care inspectorate in Scotland • Adds ‘soft’ info to schemes’ details 53

Housing and Care Options for Older People Trip Advisor? 54

Housing and Care Options for Older People Trip Advisor? 54

Housing and Care Options for Older People RCS reviewed Jan-Feb 2015 Survey of RCS

Housing and Care Options for Older People RCS reviewed Jan-Feb 2015 Survey of RCS users; a large majority very positively – Survey available on our website 55

Housing and Care Options for Older People RCS – What’s in it for us?

Housing and Care Options for Older People RCS – What’s in it for us? • Value of the data • Source of information to the whole housing for later life industry • Add EAC vast database on all schemes in the UK • Window on what works 56

Housing and Care Options for Older People DATA collected From 2010 to today, 15,

Housing and Care Options for Older People DATA collected From 2010 to today, 15, 531 residents have played the card game in 1, 246 different schemes across the UK, managed by 233 organisations 57

Housing and Care Options for Older People DATA analysed - Examples ‘Our building is

Housing and Care Options for Older People DATA analysed - Examples ‘Our building is very well located; very convenient for the shops, for walks and for public transport’ 90. 3% of residents in the private sector are fully satisfied with their location, compared to 73% in the other sectors The proximity of local amenities has a direct effect on overall level of satisfaction: the closer the better. ‘My home is very well laid out; it is very practical’ In the private sector 55. 5% of residents fully agree; 71. 4% do in the public sector and 74. 2% in the voluntary sector. 58

Housing and Care Options for Older People DATA analysed - Examples ‘My kitchen is

Housing and Care Options for Older People DATA analysed - Examples ‘My kitchen is very well laid out, nicely lit and ventilated, and is easy to use’ In the private sector 34. 5% of resident more or less disagree with this statement, compared to 24% in the other sectors. ‘My home gets plenty of natural light’ In the voluntary and public sector 72% of residents respond ‘Yes’, but only 56% in the private sector. 59

Housing and Care Options for Older People RCS reviewed Strategic Arc, independent consultants’ analysis

Housing and Care Options for Older People RCS reviewed Strategic Arc, independent consultants’ analysis of the RCS (Oct 2014) - Confusion with Housing Awards - Allow respondent to give priorities to some statements over others 60

Housing and Care Options for Older People Future Small refinements based on 2014 review.

Housing and Care Options for Older People Future Small refinements based on 2014 review. As for HOOP, the value to the industry of RCS data depends on scale of use. Over 500, 000 older people in the UK live in specialist housing. We need to hear from more than 15, 500 of them! 61

Housing and Care Options for Older People RCS – Q & A Questions can

Housing and Care Options for Older People RCS – Q & A Questions can also be addressed directly to Jane Endersby, Head of Specialist & Sheltered Housing, Catalyst Housing Association 62

Housing and Care Options for Older People Housing Options Advice for Older People –

Housing and Care Options for Older People Housing Options Advice for Older People – What’s in it for us? John Galvin, Chief Executive, 020 7867, john. galvin@eac. org. uk Alex Billeter, Projects Manager, 020 7820 1682, alex. billeter@eac. org. uk Guest: Jane Endersby, Head of Specialist & Sheltered Housing, Catalyst Housing Association Facilitated by Libby Spencer, Joint North West Housing LIN Lead, Stockport MBC 63

Housing and Care Options for Older People Card Where we live 1 Our building

Housing and Care Options for Older People Card Where we live 1 Our building is very well located; very convenient for the shops, for walks and for public transport 2 Our building is very well designed and easy to get around 3* The number and size of the communal rooms meet our expectations 4 Our garden is pleasant and easy to enjoy 5 Our neighbourhood feels very safe 6 Our communal lounge(s) is a pleasure to use 7 This building makes one proud to live in it * Different for housing without care services 64

Housing and Care Options for Older People Card My home 1 My home is

Housing and Care Options for Older People Card My home 1 My home is very well laid out; it is very practical 2 My kitchen is very well laid out, nicely lit and ventilated, and is easy to use 3 My bathroom is pleasant and well ventilated 4 I like the approach to my front door; it feels welcoming 5 In my home I have got all the space I need 6 My home gets plenty of natural light 7 I have a good view from my home; there is always something interesting to look at 65

Housing and Care Options for Older People Card Services 1* The range of care

Housing and Care Options for Older People Card Services 1* The range of care services we can receive at home is excellent 2* The staff are always helpful and respectful 3 We are consulted when it matters, and our views are taken into account 4* The meals provided in the dining room/restaurant are excellent 5* The care staff are always available when needed 6* I find the management very responsive and helpful 7* If I wanted to, I could take all my midday and evening meals in our dining room/restaurant * Different for housing without care services 66

Housing and Care Options for Older People Card Lifestyle 1 For those who look

Housing and Care Options for Older People Card Lifestyle 1 For those who look for it, there is a good social life - a good community spirit 2 A good range of social activities, events, entertainment and classes are available 3 We have lots of opportunities to go on outings 4 We feel we are part of the wider local community 5 This is a good place to make new friends 6 I enjoy taking part in the social activities and outings on offer 7 This is a place where you can choose to live very privately and to ‘join in’ when you wish 67