HOTEL SERVICES UNIT 10 HOTEL SERVICES FACILITIES revision

HOTEL SERVICES UNIT 10

HOTEL SERVICES & FACILITIES revision

dry cleaning & laundry

entertainment • cinema • theatre • concerts • stand-up • ballet

games • board games • cards • chess • draughts • Monopoly

golf • golf course • golf clubs

ironing • ironing board

taxi • booking a taxi • taxi = cab

stationery • pen & paper

night porter • available in some hotels after 10 pm

newspapers

safe/safety deposit

food & beverage (=drinks) RESTAURANT BAR ROOM SERVICE

room service • when food is brought to the room

complimentary = free of charge • complimentary coffee • complimentary glass of wine • complimentary dessert

dining facilities • bar • café • restaurant • pastry shop • banqueting room

banqueting facilities • providing food & service for a special event, e. g. wedding, conference

uniformed services BELL PERSON CONCIERGE VALET /V∂LEI/ PARKING

office support • secretarial services • translation • printing & photocopying

hotel transfer • airport pick-up • limousine service • courtesy van

other services & equipment WAKE-UP CALL PARKING EXTRA BED CRIB/COT EXTRA LINEN, TOWELS, PILLOWS, BLANKETS

restaurant capacity = number of covers (guests served at a table)

lounge /laundʒ/ • public space to sit and relax (or wait) • hotel lounge • cocktail lounge • departure lounge at airport • living room at home

pastry • baked products made from flour (eggs, milk. . ) • sweet or savoury • pastry chef (plus cakes, ice cream, bread)

cuisine • Italian/Chinese • national/traditional • dish/specialty/food kitchen

have/get something done = somebody does it for us • John washed his car. (he did it himself) • John had his car washed. (paid for carwash service)

have/get something done = somebody does it for us • Can I have my shirt cleaned? • I’d like to have my hair cut. • I want to have my photograph taken. will have/can have/has/had + OBJ (shirt/car) + ED/3.

verb + (OBJ) + to infinitive • I want to speak to the • I want you to speak to manager. the manager. • He’d like to come. • He’d like me to come. • We expected to be late. • We expected him to be late.

apologising & explaining I’m (really/very) sorry (but)… I’m afraid (but)… Unfortunately, …