Hotel Service Situation Three Checkout Checkout from a

Hotel Service Situation Three Check-out 退房

Check-out from a Hotel

Useful Expressions——Receptionist l l l 问候 Greeting Good morning/afternoon/evening! Can I help you? What can I do for you? How can I help you, sir?

Useful Expressions——Receptionist l l l l 关于付款 Paying the Bill Would you like to have the bill now? How would you like to make the payment? How would you like to settle your account, in cash or by credit card? Would you like to pay in cash or by traveler’s check? We accept credit cards. We honor credit cards. Sorry, we don’t accept personal checks. It’s a policy of the hotel.

Useful Expressions——Receptionist l l 道别 Bidding Farewell We hope you’ll come again. We hope you’ll stay with us again. We hope you had a pleasant stay, Madam.

Useful Expressions——Guest l l l 可以给我结账吗？ I’d like to check out now. We’d like to check out of our room. Could I settle my bill, please? May/Can I have my bill? I want to have my bill.

Useful Expressions——Guest l l 我的房费是多少钱？ What’s the room charge? How much should I pay? How much is it?

Useful Expressions——Guest l l l 我要使用……付款。 I’d like to pay in cash. I’d like to pay by credit card. What credit card do you honor? Do you accept credit cards? I’d like to pay by traveler’s cheque.

Basic Procedure of Check-out Greeting Inquire about Payment Pay the Bill Bid Farewell