HOTEL NIKKO GUAM 245 GUN BEACH TUMON GU

HOTEL NIKKO GUAM 245 GUN BEACH, TUMON, GU 96913 +1(671)649 -8815 Ara Cely P. Austria Summer Work Experience 2015 June 17, 2015 – July 3, 2015 Total of hours = 90 hours

ABOUT HOTEL NIKKO GUAM In the year 1992, Hotel Nikko opened. It is a magnificent wing shaped international-style deluxe resort nestled between Tumon Bay and Gun Beach. Back then, there were more than 800 employees. Nikko has 492 luxury hotel rooms that offers private balconies and ocean views.

WHAT WOULD I CHANGE I would like them to put air conditioning in the lobby because I think the workers would be more comfortable working and for the guest to feel more relaxed. Also, make Magellan colder because when I was working, it was hot and I was sweating. So, I would like them to make it colder to help the workers do their job. I would also like them to put more design in Magellan. Like, flower vase on the table and maybe a table cloth.

GUEST ROOMS Ocean Front Superior Ocean Front Deluxe Room Ocean Front Triple Ocean Front Premier Room

GUEST SUITES Ocean Front Parlor Suite Ocean Front Corner Suite Ocean Front Deluxe Suite

FACILITIES Magellan Benkay

Toh-Lee FACILITIES Magic Dinner Show

FACILITIES Pool Bar- Bougainvillea Sunset Beach BBQ Fountain

FACILITIES Slide Pool Gazebo San Vitores Beach Rental Crystal

COMPETITOR General Manager: Steve Solberg 1255 Pale San Vitores Road Tumon Bay, GU 96913 +1(671)649 -9000

COMPETITOR General Manager: Makoto Yasuhara 202 Hilton Road, Tumon Bay, GU 96913 +1(671)646 -1835

COMPETITOR General Manager: Harrison Cho 105 Gun Beach Road Tumon, GU 96913 +1(671)647 -1020

WORKING AT MAGELLAN Bussing the table Wiping the glass Setting up the table Stacking up the cups Wiping the silverware Scooping out the ice with Maicah

SKILLS I HAVE LEARNED ØWelcoming Guests I’ve been taught that when I see guests coming in the restaurant, I should welcome them with a smile and greet them with good morning or good afternoon. Also, I will be the one to guide them to their table and to make sure that they’re comfortable with where they’re sitting at. ØStacking The Glassware On The Tray Mr. Elmer taught me how to properly stack the plates, bowls, and cups on the tray. He told me that for me to fit all the glassware that are on the table I should stack the same glassware on each other. Also, he said that I should not just put the plates or bowls anywhere on the tray because everything might drop on the floor and brake ones he carries the tray. Ø Setting Up The Table I learned how to set up the table. You should put the tissue on the right side of the guest and the knife should be facing left together with the fork.

HOW I HAVE GROWN I have grown to communicate with the guests although there is language barrier. I would always ask question when uncertain. I gain confidence communicating with the guests and employees. I became more friendly, responsible, and respectful with my work.

MY MOST MEMORABLE EXPERIENCE AT WORK My most memorable experience at work would be meeting new people. At first, I was worried meeting the other trainees from other schools because I might feel intimidated, but I didn’t expect that we will be close and we would build a friendship. Also, I was nervous meeting the people I'm going to work with because they might be strict and put a lot of pressure on me, but they were very nice and caring. They would always ask me if I ate already or if I’m tired. The supervisor was nice. She would always want us to go on break with her and eat together. She would also tell stories about her family and show me pictures of them. I didn’t feel intimidated meeting the manager of Magellan because I saw how friendly he was towards the workers. I also had a chance to eat with him during break. He also helped me how to set the table and he told me the right way to do things. However, there’s this Japanese elderly couple that I would never forget. When I would take their plates, they would thank me a lot of times. What I really appreciated from them is that when they were about to leave and I’m far away from their table, the elderly woman walked all the way towards me to hug me and to say thank you and bye.

MY MOST MEMORABLE EXPERIENCE AT WORK

MOST MEMORABLE EXPERIENCE AT WORK

THANK YOU (: