HOTEL MANAGEMENT Presentation by Anna Koch Hotel Management

HOTEL MANAGEMENT Presentation by Anna Koch Hotel Management Courses in Chennai Professor, Hotel Management Institute.

� A Hotel is a place used for relaxation or recreation, attracting visitors for holidays or vacations. Hotels are places, towns or sometimes commercial establishment operated by a single company. Such a selfcontained Hotel attempts to provide for most of a vacationer's wants while remaining on the premises, such as food, drink, lodging, sports, ent ertainment, and shopping.

A Management is a business and human organization activity is simply the act of getting people together to accomplish desired goals. Management comprises planning, organizing, resourcing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources.

Hotel management involves dealing with people throughout the day - with guests and colleagues in your own and other departments. The work culture involves good teamwork and leadership. Hotel management is primarily concerned with food and living space, the boarding and lodging needs of the guests, and more importantly their comfort, at all times. Broadly speaking, there are four core operational areas in a hotel: Food Production, Food and Beverage Services, Housekeeping and Front Office. Food and Beverage Services Food Production Hotel Management Front Office Housekeeping

When a customer telephones the hotel. The receptionist, checks the booking log for an available room. Which he offers to the customer, along with the price. If the customers is happy with that room. Receptionist fills in a booking form with the customer’s name, address and telephone number, and the dates, room number, room occupancy and price of the booking. Then updates the booking details to the customer’s.

Receptionist Customer 1. Give customer details, date and requirements 3. Availability and price 4. Yes/No If Yes Booking Form 7. Original to Customer 5. Fill in: Customer Details Booking Details Price 2. Check Booking Log to find suitable vacancy and price Booking Log 6. Fill in: Booking Details Customer ID Booking Form File 8. File copy

India’s hotel industry is increasingly being viewed as investment-worthy, both within the country and outside, and several international chains are keen. We anticipate that, over the next three-five years, India will emerge as one of the world’s fastest growing tourism markets.

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