Hosted Collaboration Solution Cloud Collaboration Pedro Ivo Santos

HCS Introduction Unified Communications 9. x HCS UC Offers License Bundles Architecture Data Center Network Security Unified Communications Customer Premises Redundancy Video Service Fulfillment Service Assurance Q&A © 2010 Cisco and/or its affiliates. All rights reserved.

HCS Introduction © 2010 Cisco and/or its affiliates. All rights reserved.

• Saa. S (UC Applications as a Sevice) • Enables offering Cisco UC services from the cloud • Cisco’s Unified Communication and Collaboration 9. 0 portfolio • Comprehensive management system Fulfillment Assurance • Platform based-off Cisco Unified Computing System (UCo. UCS) • Flexible deployment models • Perpetual licensing and license pooling © 2010 Cisco and/or its affiliates. All rights reserved.

HCS Datacenter Cisco Unified Computing System Shared Hardware (VMware on Cisco UCS) Cisco Unified Communications Unique/Private Cisco UC application instances per customer Customer 1 Consistent UC feature set from the HCS cloud platform © 2010 Cisco and/or its affiliates. All rights reserved. Customer 2 Customer 3

Unified Communications 9. 1. 2 © 2010 Cisco and/or its affiliates. All rights reserved.

Services Product Voice & Video Unified Communications Manager, Unified IP Phones, Jabber Voice Mail & Integrated Messaging Unity Connection Presence & Instant Messaging Unified Presence, Jabber Mobility Services Unified Mobility, Mobile Clients Web Collaboration Web. Ex Meeting Center Attendant Console Cisco Unified Enterprise Attendant Console Video Conference Cisco Telepresence Contact Center UCCE and CVP © 2010 Cisco and/or its affiliates. All rights reserved.

Endpoints Applications Cisco Unified Communications Manager On Premises © 2010 Cisco and/or its affiliates.

Voice Cisco Unified Communications Manager Video Security Presence Mobility Messaging On Premises © 2010

Flexibility Voice Video Security Presence Mobility Messaging © 2010 Cisco and/or its affiliates. All

© 2010 Cisco and/or its affiliates. All rights reserved.

HCS Applications Bundles Functionality Collaboration Apps Basic Call Control 3905, 6901, or Analog Full Voice/Call Control Enhanced UCL Essential* Basic Foundation Standard 1 1 10 1 # of Devices Mobility (SNR) Cisco Unified Mobility Native Video Endpoint(s) Messaging Unity Connection + + IM & Presence Cisco Jabber IM Desktop Softphone Cisco Jabber (Full UC) Smartphone Client Cisco Jabber (Full UC) Immersive Video Cisco Tele. Presence rooms + + Web Conferencing Cisco Web. Ex Meetings + + + Contact Center Agent Cisco Unified CC Enterprise + + + * HCS Essential License does not count toward the cumulative volume tiers © 2010 Cisco and/or its affiliates. All rights reserved. = Included + = Optional Add-ons

Tele. Presence Room Foundation HCS / Standard HCS IMS Integration 99 xx Basic HCS Immersive CTS-3 xxx TX-9 xxx Jabber Desktop CTS-500/1000/1100/1300 Essential HCS 89 xx 6911 69 xx Fax Analog Profile Series/MX-300/200 79 xx 6921 3905 Jabber Mobile Third Party SIP 6901 Solution Platforms C Series, SX EX 60 / EX 90 7937 Third Party SIP © 2010 Cisco and/or its affiliates. All rights reserved.

• Essential licensing is an add-on, not a focus for deployment Requires at least 1000 Basic/Foundation/Standard HCS licenses Requires Foundation Management Bundle Does not count towards Volume License Agreements or discount tiers Only supports 3905, 6901, and analog devices • SME is included in the Standard license bundle Not for aggregation layer but rather larger customers where SME is required This is zero cost add-on that needs to be specifically ordered • Cisco Jabber is available in the Foundation and Standard version Both Jabber Desktop and Jabber for Smartphone are available • Cisco Jabber IM & Presence available on all bundles © 2010 Cisco and/or its affiliates. All rights reserved.

HCS for Providers © 2010 Cisco and/or its affiliates. All rights reserved.

• Application has been virtualized Sizing and performance understood for deploying on UCS • Application has the appropriate APIs and/or Domain Manager Fully managed via the HCS Management Framework • Cisco has tested and documented the application Part of the HCS release process © 2010 Cisco and/or its affiliates. All rights reserved.

Service Fulfillment + Service Assurance SAN Customer 1 © 2010 Cisco and/or its affiliates.

UCS B-Series Chassis and Blades running VMware Customer Environments: Cisco Unified Communication and Collaboration suite of applications Up to 10 Chassis Nexus 1000 V – Virtual Switches FCo. E SAN Storage Access Layer FCo. E SAN Storage FC FC L 2 MDS 9000 SAN Switch Aggregation Layer Nexus Switches ASA L 3 Core Layer Nexus Switches ASR 1000 L 3 MPLS Core © 2010 Cisco and/or its affiliates. All rights reserved. ASR 1000

UCS B-Series Chassis and Blades running VMware Customer Environments: Cisco Unified Communication and Collaboration suite of applications Up to 10 Chassis Nexus 1000 V – Virtual Switches 6248 instead of 6296 FCo. E SAN Storage Access Layer MDS 9124 instead of 9148 FCo. E SAN Storage FC FC L 2 MDS 9000 SAN Switch ASA ASA L 3 ASR 1000 L 3 Collapsed Core & L 3 Aggregation Layer L 3 Core Layer Nexus Switches L 3 MPLS Core © 2010 Cisco and/or its affiliates. All rights reserved. MDS 9000 SAN Switch Aggregation Layer Nexus Switches ASA COLLAPSED CORE Nexus 7 K or Nexus 5 K ASR 1000

UCS B-Series Chassis and Blades running VMware Customer Environments: Cisco Unified Communication and Collaboration suite of applications Up to 10 Chassis Nexus 1000 V – Virtual Switches FCo. E SAN Storage FC FCo. E Access Layer • VRF-Lite through Aggregation Layer FC • VDCs for Virtual DCs: L 2 Collapsed Core/Aggregation MDS 9000 Aggregation Layer. Improved traffic segregation L 2 MDS 9000 SAN Switch Nexus 7000 s ASA • MPLS Tag stripped • VRF-Lite to DC Core (customer separation) ASR 1000 L 3 Core Layer Nexus 7000 s L 3 MPLS Core © 2010 Cisco and/or its affiliates. All rights reserved. ASR 1000 SAN Storage

UCS B-Series Chassis and Blades running VMware Customer Environments: Cisco Unified Communication and Collaboration suite of applications Up to 10 Chassis Nexus 1000 V – Virtual Switches FCo. E SAN Storage Access Layer FCo. E SAN Storage FC FC L 2 MDS 9000 SAN Switch Aggregation Layer Nexus 7000 s ASA L 3 • ASR 1000 L 3 Core Layer Nexus 7000 s VRF – VLAN Mapping L 3 MPLS Core © 2010 Cisco and/or its affiliates. All rights reserved. ASR 1000

UCS B-Series Chassis and Blades running VMware Customer Environments: Cisco Unified Communication and Collaboration suite of applications Up to 10 Chassis Nexus 1000 V – Virtual Switches FCo. E SAN Storage Access Layer FCo. E SAN Storage FC FC L 2 MDS 9000 SAN Switch Aggregation Layer L 2 Nexus VLAN 7000 s Tagging to • UC applications ASA L 3 Core Layer Nexus 7000 s ASR 1000 L 3 MPLS Core © 2010 Cisco and/or its affiliates. All rights reserved. ASR 1000

• Extranet VPN One way route visibility Multiple enterprise routes are available in SP extranet VPN One enterprise can NOT see another enterprise’s routes • Firewall inside extranet VPN Permit only management traffic ports and addresses • Firewall between customer premise and DC Limit unwanted traffic from entering data center • NAT between enterprise VLANs and extranet • VPN can also provide an added layer of security © 2010 Cisco and/or its affiliates. All rights reserved.

UCS B-Series Chassis and Blades running VMware Customer Environments: Cisco Unified Communication and Collaboration suite of applications Up to 10 Chassis Nexus 1000 V – Virtual Switches FCo. E SAN Storage Access Layer FCo. E SAN Storage FC FC L 2 MDS 9000 SAN Switch Aggregation Layer Nexus 7000 s ASA L 3 Core Layer Nexus 7000 s ASR 1000 L 3 MPLS Core © 2010 Cisco and/or its affiliates. All rights reserved. ASR 1000

UCS B-Series Chassis and Blades running VMware Customer Environments: Cisco Unified Communication and Collaboration suite of applications Up to 10 Chassis Nexus 1000 V – Virtual Switches • • FCo. E HCS Demarcation SAN Storage NAT, Firewall, ACL FC VPN and VRF Media Anchoring MDS Anchor 9000 Signaling SAN Switch Black listing Qo. S TLS • • Access Layer FCo. E Route Peer Authentication Route Filtering L 2 VDCs L 2 Multiple • int/ext segmentation Aggregation Layer VRF - Lite Nexus 7000 s ASA L 3 • • ASA Neighbors Authentication Separation of VPN & Internet SAN Storage VRF per Enterprise FC Route PE – CE link Static Firewall, NAT (Inside, Outside) MDS 9000 IPsec Tunneling SAN Switch Infrastructure ACLs Qo. S and Traffic Engineering L 3 Core Layer Nexus 7000 s ASR 1000 L 3 MPLS Core © 2010 Cisco and/or its affiliates. All rights reserved. ASR 1000

UCS B-Series Chassis and Blades running VMware Customer Environments: Cisco Unified Communication and Collaboration suite of applications Up to 10 Chassis Nexus 1000 V – Virtual Switches FCo. E • Global Management VLAN Storage • Extranet VPN Firewall • Permit only FC MGMT traffic Access Layer FCo. E L 2 MDS 9000 SAN Switch One Context per Customer NAT Firewall ACL FC ASA Route Authentication Route Filtering SAN Storage MDS 9000 SAN Switch Aggregation Layer Nexus 7000 s L 3 Core Layer Nexus 7000 s Multiple VDCs • int/ext segmentation L 3 ASR 1000 • VRF - Lite • Firewall MPLS Core • ASA recommended for performance © 2010 Cisco and/or its affiliates. All rights reserved. Customer VLAN L 2 ASA • • ASR 1000

UCS B-Series Chassis and Blades running VMware Customer Environments: Cisco Unified Communication and Collaboration suite of applications Up to 10 Chassis Nexus 1000 V – Virtual Switches FCo. E SAN Storage Access Layer FCo. E FC L 2 MDS 9000 SAN Switch ASA VSAN WWN Soft Zoning ASR 1000 • • • L 2 PVLAN Aggregation Layer ACL (VM – VM traffic) Nexus 7000 s MDS 9000 SAN Switch Encapsulated Remote Switched ASA Port Analyzer (ERSPAN) L 3 • Port Profiles / Security • DARP Core Layer 7000 s • DHCPNexus Snooping • Qo. S, Netflow, VN-Link L 3 MPLS Core © 2010 Cisco and/or its affiliates. All rights reserved. VM- Level Security SAN Storage FC • • • ASR 1000

HCS WAN Cloud • • • Mobile Network • Cisco Mobile • • WLAN (802. 11 a/b/g/n) © 2010 Cisco and/or its affiliates. All rights reserved. NAT – inside/outside NAT – outside/inside Qo. S Marking (ISR Only) VRF Lite Separation of HCS Traffic from other traffic Firewall, ACL, ALGs Port Security Voice/Data VLANs

Datacenter Access Layer On-premise ASA • CPE can provide FW and/or SIP-ALG • Cisco ISR-G 2 or ASA Enterprise 1 Site 1 CUCM – UCx. N - CUP Centralized Customer ASA • Firewall context per customer • Protects all traffic (customer and mgmt) Enterprise 1 Site 2 Enterprise 1 - Dedicated Instances Ent 1 Datacenter Core & Aggr Layer MPLS VPN Core VRF-VLAN Mapping Ent 2 CUCM – UCx. N - CUP Enterprise 2 - Dedicated Instances Enterprise 2 Site 1 Extranet ASA • Single context • NAT in management VPN • Required for overlapping addresses Shared Management Components Mgmt UCDM – HCM-F – CUOM – CUSM – v. Center – DCNM CUBE-SP • Address Translation • Media anchoring for inter-customer and off-net calls Enterprise 1 VPN Shared (Extranet) Management VPN Enterprise 2 VPN Global VPN Telephony Aggregation SP Telephony Network (PSTN, SIP, Emergency Services, and Wireless) CUBE-SP Shared Signaling Components © 2010 Cisco and/or its affiliates. All rights reserved. PGW

• Cisco Unified Communications Manager SIP Trunks TLS signaling authentication SIP Trunk TLS + Secure RTP (SRTP) SIP Trunk with Digest Authentication IP Phones TLS signaling authentication TLS+SRTP media encryption Secure indication tones Digest authentication • CUBE-SP CAC per CUCM adjacency Event forwarding and blocking (Whitelist/Blacklist) © 2010 Cisco and/or its affiliates. All rights reserved.

PSTN/SIP Network Service Provider Network SIP Aggregation Layer CUBE-SP (ASR 1000) Mobile Network Emergency Services UC Layer (DC) HCS WAN Law Enforcement Agency Cust A Cust B Customer Premise (CPE) © 2010 Cisco and/or its affiliates. All rights reserved. Cust C

• Supported Dialing Options Intra-site, on-net abbreviated dialing Inter-site, on-net abbreviated dialing Off-net dialing • Numbering DN = inter-site prefix (ISP) + site location code (SLC) + Extension Number e. g. 8 01 1001 Variable length codes E 164 number support • Routing Intra-customer calling within CUCM (On-Net) Inter-customer calling via CUBE-SP media anchoring (On-Net) • Off-net breakout Central thru PGW or SME Local breakout Logical partitioning for calling-party based routing © 2010 Cisco and/or its affiliates. All rights reserved.

PSTN/SIP Network Service Provider Network CUBE-SP (ASR 1000) Mobile Network Emergency Services HCS WAN Aggregated Intra-Customer Inter-Customer PSTN Calling Signaling Media Cust A © 2010 Cisco and/or its affiliates. All rights reserved. Cust B

• SRST at customer premise • ASR Inter-Chassis Redundancy in CUBE-SP (Active/Standby) • SME Clustered design allowing for load-balancing and failover (Very large deployments) © 2010 Cisco and/or its affiliates. All rights reserved.

HCS for End Customers © 2010 Cisco and/or its affiliates. All rights reserved.

PSTN OSS/BSS/Mo. M HCS Management System Telephony Aggregation Dedicated Management Pure Hosted © 2010

HCS WAN Cloud Mobile Network -SRST -DHCP -DSPs -FW BRI/PRI FAX Cisco Mobile WLAN

HCS WAN Cloud SIP / H. 3 23 / ISR G 2 -SRST -DHCP

HCS Partner Cloud HCS Management System Telephony Aggregation PSTN • Customer’s WAN/MAN Only green field deployment SIP/TDM CCX Customer 1 – Site 1 - Hosted © 2010 Cisco and/or its affiliates. All rights reserved. Customer 1 – Site 2 - Hosted Customer 1 – Site 3 - Hybrid

• Consistent with Cisco’s Smart Business Architecture http: //www. cisco. com/en/US/netsol/ns 982/networking_solutions_program_home. html • Phones Full endpoint portfolio supported Includes EX 60, EX 90, and Jabber • ISR (>=1) PSTN Breakout SRST DSPs (PSTN, conferencing, transcoding, etc…) • LAN Switching Po. E 802. 3 AF/AT (89/99 XX = Class 4) 89/99 XX with KEM requires 802. 3 AT (or power cube) • Wireless Network • ASA at edge © 2010 Cisco and/or its affiliates. All rights reserved.

Chassis 1 Chassis 2 Application Level Redundancy • Same Blade Application Level Redundancy • Different blades • Same chassis DC 1 Application Level Redundancy • Different blades • Different chassis • Different datacenters datacenter • Same datacenters Data Center Redundancy Site Redundancy MPLS Platforms (Power, Cards, PSTN • Redundant etc. ) • SRST • Redundant Layers – Box Redundancy • Local TDM/SIP connectivity • Redundant Fibre Channel Storage • Local Servers • Redundant Connections/Paths SAN • Virtualization – VM Toolset Site 1 Site 2 Site 3 DC 2 SAN Site 4 Mobile Workers © 2010 Cisco and/or its affiliates. All rights reserved.

UCS B-Series Chassis 1 CUCM CUCM CUCM CUCM CUCM High Availability Reservation Blade Failure 3 CUCM CUCM CUCM CUCM CUCM High Availability Reservation 5 CUCM CUCM CUCM CUCM CUCM High Availability Reservation 7 Other Applications / Spare Blade 2 CUCM CUCM CUCM CUCM CUCM High Availability Reservation 4 CUCM CUCM CUCM CUCM CUCM High Availability Reservation 6 CUCM CUCM CUCM CUCM CUCM High Availability Reservation 8 Other Applications / Spare Blade • Each blade (1 -6) belongs to the same VMware HA Cluster • Each blade has a HA reservation setup to absorb application relocations • Each blade in the HA cluster has similar performance profiles • Upon blade failure, applications are reassigned compute resources Manually or Automatically Applications must boot after compute resource assignment © 2010 Cisco and/or its affiliates. All rights reserved.

SP Network IVR Non HCS Video Cloud CTX CTMS/ MCUs v. PGW or SME MSE 8000 TP Shared Media Service SIP TP Rendezvous Meeting Server Aggregation Layer SIP HCS Dedicated MCU For Adhoc Conf SP Hosted VCS, Internet © 2010 Cisco and/or its affiliates. All rights reserved. Dedicated MCU Adhoc Conf SP Hosted VCS, Internet Customer Premises Application Layer CUBE SP

HCS Partner Cloud HCS Management System Telephony Aggregation Requirements: 1. Video-enabled endpoints registered to CUCM Intra-Company Point-to-point © 2010 Cisco and/or its affiliates. All rights reserved. PSTN WAN

HCS Partner Cloud HCS Management System Requirements: 1. Video-enabled endpoints registered to CUCM 2. MCU(s) 3. Scheduling 4. IP-IP Gateway (Optional) 5. Management (Optional) 6. Recording (Optional) Intra-Company & Multipoint © 2010 Cisco and/or its affiliates. All rights reserved. Telephony Aggregation PSTN WAN

HCS Partner Cloud HCS Management System Requirements: 1. Video-enabled endpoints registered to CUCM 2. MCU(s) 3. Scheduling 4. IP-IP Gateway 5. Management (Optional) 6. Recording (Optional) Inter-Company © 2010 Cisco and/or its affiliates. All rights reserved. Telephony Aggregation PSTN WAN

HCS Management System Service Fulfillment and Service Assurance © 2010 Cisco and/or its affiliates.

HCS Component HCS Domain Manager SP/Partner Supplied Service Fulfillment, Service Assurance, and Billing Existing OSS/BSS HCM - F Prime Central for HCS Assurance (SDR, HCS License Manager, Platform Manager, Service Inventory) ELM UCDM Cisco Unified Communications UOM/SM CPE v. Center Datacenter UCSM DCNM UCS SAN *Optional component or reference sale © 2010 Cisco and/or its affiliates. All rights reserved.

HCS Component HCS Domain Manager SP/Partner Supplied Service Fulfillment, Service Assurance, and Billing Existing OSS/BSS HCM - F Prime Central for HCS Assurance ELM UCDM Cisco Unified Communications UOM/SM CPE Service Fulfillment (SDR, HCS License Manager, Platform Manager, Service Inventory) v. Center Datacenter UCSM DCNM UCS SAN *Optional component or reference sale © 2010 Cisco and/or its affiliates. All rights reserved.

HCS Component HCS Domain Manager SP/Partner Supplied Service Fulfillment, Service Assurance, and Billing Existing OSS/BSS HCM - F Prime Central for HCS Assurance (SDR, HCS License Manager, Platform Manager, Service Inventory) Service Assurance ELM UCDM Cisco Unified Communications UOM/SM CPE v. Center Datacenter UCSM DCNM UCS SAN *Optional component or reference sale © 2010 Cisco and/or its affiliates. All rights reserved.

Tool Area Features HCM-F Shared Data Repository • • Data sync from Fulfillment components Provisioning of Assurance system UC Domain Manager (CUCDM) UC Provisioning • • • Dial plan Feature Groups Services Devices Users Platform Manager UC Applications • • • UC Application Upgrades UC Application Reboots UC Application Switch-Version License Manager License Management • Assigns ELM to individual UC clusters Provides a customer-wise view of license management • Service Inventory © 2010 Cisco and/or its affiliates. All rights reserved. Bundle-based Billing • Flat file output of configured features within UCDM

HCM-F Service Inventory UCDM Billing API Shared Data Repository Platform Manager v. Center API Web Services API Cisco Unified Communications Domain Manager AXL/SOAP v. Center AXL/SOAP Cisco Unified Communications Manager © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Unity Connection Cisco Unified Presence

API Gateway Proxy simplifies integration with multiple domain managers and hundreds of application instances OSS/BSS HCM-F API (NBI) calls HCM-F WS APP API Gateway Proxy NBI WS SDR FF SI HLM Management Network Domain Manager API calls DMs CUCDM (SDR Service Provider Space) CCDM UC Application API calls UC Apps CUCM © 2010 Cisco and/or its affiliates. All rights reserved. CUCXN CUP CUP Customer Network (SDR Application Space)

• Provides comprehensive provisioning and management of the entire UC infrastructure • Interfaces at every level of the fulfillment lifecycle Provider System Oversight & Design Customer-Level Direct Administration End User Self Care Cisco UCDM is an OEM produced by VOSS © 2010 Cisco and/or its affiliates. All rights reserved.

• Automates design, delivery and management of UC • Business abstraction • Speeds delivery of new services to customers • Standardizes configuration and processes • Differentiates experience across customers • Provides more control to end users © 2010 Cisco and/or its affiliates. All rights reserved.

Layer Tasks Service Provider Setup Create Service Building Blocks Install Telephony Model Design Feature Packages Setup Infrastructure Customer Creation & Administration Set Inventory Levels Add Divisions Manage Numbering Plan Assign resources to locations Location Creation & Management Manage & Register Phones Manage End Users & Mobility Admin Group line features End-User Self-Care © 2010 Cisco and/or its affiliates. All rights reserved. Manage Phone Features Manage Speed Dials Set Single Number Reach Change Presence monitoring View & Manage Directories SP Reseller Customer Division Location End User Self Care

• Create the core service packages Bronze, Silver, Gold, Platinum, etc… • Manage network elements Service provider core to customer premise • Manage entire service & phone inventory • Associate equipment groups to customers UC applications IOS Devices • Manage E 164 inventory Distribute to customers • Implement a standardized dial plan model Apply across the customer base © 2010 Cisco and/or its affiliates. All rights reserved.

Customer Admins Location Admins • Control inventory • Activate Services for end users • Manage site phone inventory • Customize feature packages • Standardize the organization • Determine numbering plans • Map internal numbers to E 164 © 2010 Cisco and/or its affiliates. All rights reserved. • Place phones in service • Associate phones to end users • Create hunt and pickup groups • Reset passwords and PINs • Setup SNR and Ext. Mobiltiy

• Allow users to manage their own UC settings Avoid numerous repetitive IT requests • Promote discovery of UC features Exposes feature management directly to the users • Customize End User Self Care appearance Service provider, customer, or location View & Change • Telephony Settings • Passwords & PINs • Speed Dials • Presence Monitoring • Single Number Reach Profiles • Corporate Directory • Personal Address Book • Previous Actions © 2010 Cisco and/or its affiliates. All rights reserved.

• GUI management capabilities in Excel spreadsheets • Schedule for different times of day Minimize disruptions Correspond with rollout events Location Transactions Examples • Add Site Codes • Add Hunt Groups • Add Pickup Groups • Add Voicemail Pilots • Set Location Preferences © 2010 Cisco and/or its affiliates. All rights reserved. Resource Transactions Examples • Add Feature Group Templates • Add Media Services • Add Forced Authorization Codes • Add Hardware Groups User Transactions Examples • Configure Users • Register Phones • Configure Services • Assign PSTN Numbers • Setup User Mobility/SNR • Configure Speed Dials

• Every change to the UC service is tracked and indexed • Information can be used for audit purposes • Reduced overhead of tracking across multiple systems • Compliance with Sarbanes-Oxley or similar regulations © 2010 Cisco and/or its affiliates. All rights reserved.

• Platform Manager Automate upgrades with optional automatic reboot Switch versions and Reboot tasks Automate Backup tasks Create, stop, view, edit, restart, and cloning of tasks Support for Cisco UCM, UCx. N, and CUP (8. 6. 1 or later only) Appliance model platform (Included in HCM-F) • Server groups A collection of servers of the same type (e. g. - CUCM) Not restricted by cluster (customer) or server role (e. g. - Pub vs. Sub) Tasks are applied to one or more server groups All servers in a server group are upgrade at the same time Server groups can be sequenced one after another © 2010 Cisco and/or its affiliates. All rights reserved.

Platform Manager File Verification AXL/SOAP Cisco Unified Communications Manager Cisco Unity Connection Cisco Unified Presence FTP SFTP File Server Upgrade File © 2010 Cisco and/or its affiliates. All rights reserved. COP File

CA Cluster ca-pub ca-tftp ca-sub 1 ca-sub 2 CO Cluster co-pub co-tftp co-sub 1 co-sub 2 Server Groups Publishers TFTP Servers Subscribers • Upgrade “Pubs” @ 11: 00 AM July 31 st • Upgrade “TFTPs” after “Pubs” complete successfully • Upgrade “Subs” after “TFTPs” complete © 2010 Cisco and/or its affiliates. All rights reserved.

Results Task Name (Upgrade Pubs/TFTP/UCx. N) (Success/Failure? ) Task Type Configure Platform Manager Stop

• Web-based user interface SFTP Host SP/Partner Infrastructure SFTP Host SFTP Service Inventory (VM) SOAP API Unified Communications Domain Manager (UCDM) Configuration Scheduling • Web service Billing data retrieval Process billing data Generates HCS Service Inventory reports Uses a Cisco common format Customizable output • Automatically transfers reports via SFTP Regular, configurable interval • Billing reports backup repository © 2010 Cisco and/or its affiliates. All rights reserved.

Feature Index Customer Name Feature Group Reseller Name Location Name UCDM Unique Line ID © 2010 Cisco and/or its affiliates. All rights reserved. Subscriber/User Name E. 164 Number Customer Feature Group Definition

Tool Area Features Prime Central for HCS Service Assurance All Domain Managers • • • Fault Aggregation Fault Correlation Northbound Interfaces Operations Manager UC Applications ISR and ASR Routers Catalyst Switches • • • In-depth monitoring of UC apps Resource utilization monitoring Synthetic Testing Service Monitor Voice Quality • • • Voice quality metrics (alarms) Call analysis CDR reports DCNM for LAN Nexus Switches • • Health monitoring & alerting Traffic analysis for ports and VLAN DCNM for SAN MDS SAN Switches • • Performance statistics Fault monitoring UCS Manager Unified Computing System • • Monitor multiple UCS Chassis Health Monitoring VMware v. Center v. Sphere / ESXi • • Monitors for VM specific issues Performance monitoring for CPU, Memory, network, IOwait, etc… © 2010 Cisco and/or its affiliates. All rights reserved.

Existing Service Provider OSS/BSS Systems Manager of Managers Case Management System SNMP HCM-F Prime Central for HCS Assurance Provisioning HTTP(S) NBI XML APIs CUOM CUSM v. Center AXL/SOAP APIs Customer Premise Cisco UC Applications UCS Manager DCNM For LAN DCNM For SAN SNMP Syslog Datacenter Architecture Unified Computing System SAN *Info. Vista is a reference sale © 2010 Cisco and/or its affiliates. All rights reserved.

Prime Central for HCS Aggregated multi-customer operator dashboards with Assurance domain manager cross-launch Northbound Interfaces Integrates with existing OSS or BSS system through SNMP Create service and application dependency trees Dashboards Analytics - Service Impact Analysis Obtain, de-duplicate events, and normalize data into a consistent format Analytics - Root Cause Analysis View current service outages based on reported errors and alarms CUOM Customer Premise CUSM Cisco UC Applications © 2010 Cisco and/or its affiliates. All rights reserved. Data Modeling Event Collection v. Center UCS Manager Datacenter Architecture Cross-domain fault correlation and root-cause analysis DCNM For LAN Unified Computing System DCNM For SAN

• Multi-customer portal • Aggregated from all domain managers • Cross-launch capabilities CUOM and DCNM • Role-based access control • Root cause alarm browser* • Filter data for desired view • Provisioned automatically • Launch into other tools Service Visualizer Infrastructure Monitor © 2010 Cisco and/or its affiliates. All rights reserved.

• Service tree created automatically Configuration pushed from HCM-F into Prime Central • Visual indicators to outages Based alarms or errors being reported to Prime Central • Proactively notify customers “We are aware of this outage and the following services may be affected” • View urgent service issues • Understand what is affected © 2010 Cisco and/or its affiliates. All rights reserved.

• Monitors entire VMware environment ESXi Hosts, Clusters, Memory, CPU, Networks, VMs, etc… • Critical alarms or events • Top 5 and bottom 5 VM cluster usage levels CPU, Memory, etc… • View datastore/LUN usage IOPS usage • Monitor VMtools status • Monitor 3 rd party servers © 2010 Cisco and/or its affiliates. All rights reserved.

Root Cause Event Ticketing System • Blade “A” Failure Related Events • ESXi, VM, UC app failures, phones Prime Central for HCS with Root Cause and Service Impact Analysis UCS Manager • Blade “A” not responding • VIF “A/1/1” not connected • VIF “A/1/2” not connected CUOM v. Center UCS Manager v. Center • ESXi host “A” not responding • Virtual Machine “CM 1 A” not connected • Virtual Machine “CM 2 A” not connected Chassis 1 CUOM • CUCM node “CM 1 A” not responding • CUCM node “CM 2 A” not responding • Phone de/re-registration events © 2010 Cisco and/or its affiliates. All rights reserved. CM 2 A Failure CM 1 A Chassis 2 Booting CM 2 B UC 1 A UC 2 A

Root Cause Event • Blade “A” Failure Related Events • ESXi, VM, UC app failures, phones DC Operator X Launches PC for HCS Follow recommended next steps for RC event X-launch to DMs for more details UC Operator X Launches PC for HCS Service Impact Analysis Views service availability tree and identifies that service impacting failure is DC related • Customer 1 Voice Service Down • Customer 2 Voice Service Marginal Notify DC operator of service impact scope • Customer 1 and 2 Voicemail Up Repairs Failed Blade Notify UC Operator of Repair Chassis 1 Failure Chassis 2 UC 1 A © 2010 Cisco and/or its affiliates. All rights reserved. CM 2 A Booting CM 1 A CM 2 B UC 2 A Monitor service availability to ensure service restored after app failover or VM movement is completed