HOSPITALITY INDUSTRY What is the meaning of HOSPITALITY

HOSPITALITY INDUSTRY

• What is the meaning of HOSPITALITY? There have been different definitions of Hospitality. Broadly speaking, Hospitality is the act of kindness in welcoming and looking after the basic needs of guests or strangers, mainly in relation to food, drink and accommodation. A contemporary explanation of Hospitality refers to the relationship process between a guest and a host. When we talk about the “Hospitality Industry”, we are referring to the companies or organisations which provide food and/or drink and/or accommodation to people who are away from home. However, this definition of the “Hospitality Industry” only satisfies most situations. Can you think of any circumstances where the phrase “away from home” would not be accurate?

DEFINITION • Hospitality management is the study of the hospitality industry. • It provides a focus on management of hospitality operations including hotels, reastaurants, cruise ships, amusement parks, destination marketing organizations, convention centers, country clubs, and other related industry. • as a field of work = management of hotels, restaurant, resorts, etc. • As a field of study = the study of hospitality industry, the management, the people.

• Hospitality Industry Institutional/ Commercial Welfare Catering Accommodation e. g. Hospital, Services Catering e. g. Hotels, Guest houses Tourism Industry Transportation services e. g. Car Rental, Airlines

• Faces Hospitality industry: 1. Tourism management = the professions providing positive and successful experiences for the travellers and the business. 2. Hotel management = combination of various skills like management marketing, human resources development, financial management, inter personal skills, etc. 3. Event management = management of events starting from conception to reporting and evaluation. 4. Convention management 5. Resort management = plan, manage, and market comprehensive vacation facilities and services and related products.

Accommodation Services • Hotel means an establishment held out by the proprietor as offering sleeping accommodation to any person presenting himself who appears able and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be received. • therefore, will discuss in depth about how hotels can be classified.

CLASSIFICATION OF HOTEL On the basis of service levels: 1. Budget : limited amenities at a lower average price per night, generally suitable for low cost travel for backpackers and young people. 2. Luxury : upscale and typically costs more than the average accomodation. 3. Suite : offer multiple room with more space and furniture.

On the basis of target market 1. Commercial : for transients that caters. 2. Resort : typically in a vacation (resort) area, caters mostly to vacationers, especially on beaches. 3. Convention : designed and catering to trade shows and corporate events with adequate conference and display facilities. 4. Airport : near the airport 5. Residential (an apartment hotel or apartel) is a serviced apartement complex that uses a hotel-style booking system. It is similar to renting an apartment, but with no fixed contracts and occupants can "checkout" whenever they wish. 6. Bed & breakfast: A bed and breakfast (or B&B) is a small lodging establishment that offers overnight accommodation and breakfast, but usually does not offer other meals.

CLASSIFICATION OF HOTEL Hotels can be classified by: • Location: e. g. city centre hotels, suburban hotels, airport hotels and highway hotels/motels • Function: e. g. commercial hotels and convention hotels • Market segment: e. g. resorts, health spas, timeshares/vacation ownership and casino hotels • Distinctiveness of property: e. g. all-suite hotels, boutique hotels, extended-stay hotels, historic conversions and bed and breakfast inns • Price and staff/room ratio • Size: e. g. under 150 rooms, 151 -300 rooms, 301 -600 rooms, more than 600 rooms • Rating (grading) : e. g. one-star to five-star or one-diamond to five-diamond

Departments 1. Housekeeping responsible for cleaning and maintaining hotel premises which include public area, guest rooms, lobby, swimming pool area, etc. It works for guest satisaction, keep the environment clean and hygiene. 2. Front desk is the area of a business where clients and employees interact. It is the most important department. 3. Food and baverage serves food and baverages to the guest in a very attractive and pleasing manner. 4. Engineering provides day to day basic utility services, repair and maintenance of the equipment, furniture and fixtures.

5. Health/sports/recreation provides health and recreation to the people. 6. Safety/ security concerns on security of guests, employees, personal property and the hotel itself.

Hotel industry directly or indirectly provides business to the following industry: 1. To travel agency 2. Tour operators 3. Transportation

Why is Hospitality Important • • • It directly affect customer satisfaction Creates Quality Employment Helps in improving country image Captures tourists and business market Act as major engine of economic growth