HOSPITALITY INDUSTRY WEBINAR AGENDA 1 Level Set Hospitality

HOSPITALITY INDUSTRY WEBINAR AGENDA 1. Level Set: Hospitality Industry Macro Trends 2. Hospitality Tech Trends 3. Challenges 1. 2. 3. Cyber Security Customer Experience Legacy and Disparate Systems 4. Specific Technology Solutions for Hospitality 5. Q & A with Devin and Dave Devin Williams Dave Hopper VP- Strategy, CNSG Sr. Director of Solutions Engineering, CNSG

DEFINE: The Hospitality Industry Level-Set; Real Estate Macro-Industry Trends Accommodations Hotels and Resorts Food/Beverage Restaurants and Clubs Transportation Planes, Trains and Automobiles Tourism Amusement Parks & Attractions Two Common Denominators Across All Categories: Customer Service Focus & Economy/Disposable Income Reliant

LEVEL SET HOSPITALITY MACRO-INDUSTRY TRENDS Level-Set; Real Estate Macro-Industry Trends • “The Air. Bn. B Effect”…. $30 B cumulative start up funds raised in the past 2 years • Protect and Grow in this Economy while it lasts: Margin and Market Share • Technology and Digital Marketing pace of change continues to increase • Catering to Millennials • Travelers and Guest are more informed and tech savvy than ever before • Brand Loyalty shows statistical increases in revenue impact • US Consumers spending more time eating out and traveling than ever before

HOSPITALITY INDUSTRY TECH TRENDS • Technology Driven Operations • Improving and Analyzing the digital experience to create brand loyalty • Customer service through unified communications, collaboration, contact center, AI and Big Data • Meeting guest’s heightened expectations for technology

CHALLENGE CYBERSECURITY & COMPLIANCE The industry has access to valuable consumer data including payment methods and personal information Guest bring more and expect more technology as part of their experience Hospitality has historically spent more on Compliance than security “Shadow” I. T. PCI-DSS top of mind and now add GDPR regulatory compliance mandates Cybercrime activity (demand) will more than triple the supply of cybersecurity workers by 2021

SERVICES FOR COMPLIANCE & CYBER SECURITY Level-Set; Real Estate Macro-Industry Trends Cybersecurity Managed Services for DDo. S, Web and POS Protection Compliant and Secure Hosting + Security Professional Services Assess, Monitor, Detect and Remediate

CHALLENGE CUSTOMER EXPERIENCE • CMO. com: “ 85% of Guests read at least 7 reviews before booking accommodations • Forrester: a 1 point increase in customer experience scores deliver $6. 50 additional profit per guest • Guests bring on average 5 connected devices with them and connect within 7 minutes of getting to their room • SMART Rooms and Locations: digital keys, mobile room controls, location based marketing The PROBLEM? Telecom, Compute and Network infrastructure wasn’t purpose built to support these initiatives! Guest WIFI, Big Data Analytics, Call center services, chatbots, mobile apps, integrated CRM, all see increased investment in 2018

SOLUTIONS FOR CUSTOMER EXPERIENCE • • • WIFI Analytics Omni-Channel customer interactions Io. T for smartrooms “Hospitality Cloud” for Next-Gen Guest Experience: Hyatt and Starwood Logos Collaboration & Communication: CRM, communication, survey, marketing, analytics, etc. Experience in Hotels and Restaurants Delivering Unified, Single Bill Connectivity

THE TECH-FORWARD LOCATION Level-Set; Real Estate Macro-Industry Trends • Shrink infrastructure footprint with consolidated appliance • Improve new in-location service performance with application policy • Improve in-location security • Reduce cost per meg • Automated Fail-Over huge with Restaurants for store operations • Cameras • Guest Internet Services • Round-the-clock access to hospitality-trained guest and staff help desk support personnel employed by Windstream Enterprise • Wi. Fi • Ambiance (TV, Music, Signage) • Managed IT

CHALLENGE LEGACY INFRASTRUCTURE & DISPARATE SYSTEMS • The industry THRIVES on customer experience • CX is more and more reliant on technology in today’s world • Making the underlying technology more critical and complex • US spending in hospitality is up, but so is competition. • Spend while profits are up to gain competitive advantage • Update the enterprise’s technology to support new customer experience • Fend off competition from start ups and technology based lodging services • The Industry as a whole, is in need of a technology makeover according to multiple industry surveys • larger enterprises have the advantage when it comes to full technology facelifts • Smaller businesses look to cloud for quick wins: communication, omni-channel services, CRM, guest services, security and legacy hardware replacement

SOLUTIONS FOR LEGACY INFRASTRUCTURE experience & case studies especially DR and Iaa. S Vendor Agnostic, Full stack Colo and/or Cloud. DDo. S mitigation included with dedicated IT Compliance Staff Purpose Built Phone System for Hospitality to easily replace aging phone systems One stop shop for a systems update: connectivity, security, cloud; all managed and delivered in Op. Ex model. 100% performance SLAs

HOSPITALITY INDUSTRY WEBINAR Restaurants

Q/A Any Questions?

Bring it all together for some quick wins Security and Compliance: brand is too important and digital is making you vulnerable. To top it off, true 24 x 7 x 365 security teams are very difficult and costly to employ. We can bring you prescriptive security solutions from protecting certain sites and traffic, to full blow outsourced security. ” Wi. Fi: Literally everyone either has it or is deploying it, across all of hospitality. Obviously I can deliver Wi. Fi for your business from numerous vendors, with management and security included. I can also make existing Wi. Fi perform better and give you customer insight with sd-wan and Wi. Fi analytics.

Thank you • Join us for next month, Retail Thank You! WE ARE OFF NEXT MONTH, BUT JOIN US ON SEPTEMBER 12 th FOR INDUSTRY WEBINAR: CONSTRUCTION