Hope For The Heart Inbound Training About Hope
Hope For The Heart Inbound Training
About Hope For The Heart • Hope For The Heart is a worldwide biblical counseling ministry, offering biblical hope and practical help – through biblical counsel in more than 60 countries on 6 continents. • Located in Plano, Texas, Hope For The Heart was founded by June Hunt in 1986. • In addition to being the Founder of Hope For The Heart, Hunt is also an author, singer, and speaker. Early family pain shaped June’s compassionate heart and she soon became aware of the need for biblical counsel. This led June to a lifelong commitment to providing God’s Truth for Today’s Problems. • June’s motto is to take biblical truth, and turn it into practical help. •
Screens Walkthrough Listen to donors request, and click “Launch Wesbite” button
Screens Walkthrough; website launch Product Order Donate Prayer/Felt Need There are THREE main requests from Hope For The Heart Donors. Click on which the donor needs.
Order Launch Page You can search a product here After Clicking the “Order” button, this page will pop up on your screen
Find Product Page You can also select from the drop down, and click enter
Or you can select from the drop down box As you can see, for the word “Adoption, ” specific products populate the screen
Donors will choose the quantity After they state how many, click “get this”, and it will add the product to their cart If this product is not the correct one, click “continue
If donors want to purchase more products, click “Back to Store” If a donor is all set, then click “continue”
After you click “continue” from the previous page, you will be directed to this screen. Here, IT IS CRUCIAL you click “Guest Login”, then continue in order to go through with the purchase.
After clicking “Guest Login, ” you will be redirected to this page. You must gather all the fields with red, as it will not let you continue unless they are filled
After filling in the donors information, you must ask them which shipping selection they want. Do NOT assume. After, click continue
They can also donate from this page as well. ONLY one time donations however After the donor selects their shipping method, and you click continue, you will be directed to this page Donors can choose a credit card or bank transfer option Products will then be totaled at the bottom (including one time donation if they made one) and you will then click continue
Prayer/ Felt Need Here, you only need to gather the donor’s first name. Email is optional. This is the page that will populate when you click the “prayer” button within Coordinator. In 5 words or less, you will need to type the overall need for the prayer. Underneath, you will then need to provide a brief, yet concise summary of the prayer. In addition, you need to ask whether they want this to be a private, or open prayer. After, click “submit”!
Donate This is the page that populates when you click the “Donation” button within Coordinator. For monthly donations, donors can only have donations withdrawn on the 5 th or 20 th of every month. They may select which, but there are the only two options. You first need to ask the donors whether it is a “one time” or “monthly” gift. If they state monthly, click the button here. If the donor wants to make a one time donation, click the donation amount stated, or type it in within the box to the right. DOUBLE CHECK to make sure it is correct. All donations must be at least $5. 00
After selecting the donation frequency and amount, click continue and you will be directed here. Again, all areas with a red star are required for donation processing.
Again, donor may choose “Credit Card” or “Bank Transfer”. Click whichever they choose and fill in needed information.
This is what the “Bank Transfer” option will look like for Product Orders and Donations. After gathering payment information, click “continue”
End Call Links After Launching Hope For The Heart Webpage For any calls with monthly or one time donations, you will be required to enter the git amount in the “Call Total Amount” field, then dispositioning it with the right payment, and donation frequency disposition. If a call was only a prayer need, disposition it as “Prayer/Felt Need”
Hope For The Heart FAQ’s These are the current FAQ’s set up for Hope For The Heart. As calls come in, they may change, but these are the most frequently asked questions. If you are able to answer a call using these, disposition as “Questions Answered. ”
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