HOLY EMOJIS TALK TO ME Managing the Extrovert
- Slides: 22
HOLY EMOJIS – TALK TO ME Managing the Extrovert and Engaging the Introvert DEDE HAYDEN // DOCENT dedehayden@sbcglobal. net
OUR CUSTOMER IS OUR VISITOR
WHAT DO VISITORS WANT? • Learn Something About Art • Learn Something About Themselves • Having Fun
DIKU PROCESS • • Data Information Knowledge Understanding
MY OMG MOMENT The Knitting Lesson, Jean-Francois Millet
Asters In A Vase, Henri Fantin-Latour
The Wounded Seagull, Jules Breton
JOEY’S OMG MOMENT The Bell Tower Of Bazincourt, Camille Pissarro
JOEY’S OMG MOMENT BUT NEVER SHARED The Bell Tower Of Bazincourt, Camille Pissarro
WHAT ENERGIZES US? EXTROVERT (66%) INTROVERT (33%)
WHAT ENERGIZES US? INTROVERT EXTROVERT • Outward Directed • People/Environment • Action Oriented • Lonely w/o People • Magnitude • After-Thinkers • • • Inward Directed Ideas/Concepts Thoughtful/Reflective Lonely In A Crowd Depth Fore-Thinkers
WHAT ENERGIZES US? INTROVERT EXTROVERT • Relaxed/Confident • Accessible • Easily Distracted • Think Out Loud • Unload Feelings • • • Reserved/Questioning Inaccessible Concentrated Need Time To Process Bottled-up Feelings
WHAT COMMUNICATION BARRIERS EXIST
HOW TO COMMUNICATE EXTROVERT • Let Them Talk • Include Variety Of Topics • Communicate Verbally • Expect High Energy Level • Ask Them To Listen INTROVERT • Ask…Then Listen • One Thing At A Time • Give Them Time To Reflect & Prepare • Provide Material To Read
TOOLS TO MANAGE THE EXTROVERT ENGAGE THE INTROVERT
TOOLS • • Hands Take A Step Give Time And Space Build Trust – The Boy In The Blue Shirt Think, Write/Draw, Pair & Share The TLCs Emojis
EMOGIS - Head/Heart Connection
Interior At Nice, Henri Matisse
Thanksgiving: Girl Praying, Norman Rockwell
TAKE AWAYS • Our Customers & What Do They Want • Good Tour vs. Great Tour (DIKU) • Personal Connection (OMG Moments) • Behaviors Of Extroverts & Introverts • Tools To Manage Extroverts & Engage Introverts
WHAT DO VISITORS WANT? • Learn Something About Art • Learn Something About Themselves • Having Fun
HOLY EMOJIS – TALK TO ME Managing the Extrovert and Engaging the Introvert DEDE HAYDEN // DOCENT dedehayden@sbcglobal. net