HIP KM KM history What is knowledge HIPs

HIP KM KM history What is knowledge HIP’s KM role KM process / roadmap Competence, attitude and tools KM activities Washington, December 2005

KM history 1. Emphasis on information; make knowledge explicit (Stock) 2. Understanding knowledge resides in peoples heads and sharing is more than exchanging information (Flow) 3. Recognition situation (country) specifics for knowledge developing and sharing (Context / Learning) Washington, December 2005

What is knowledge Knowledge = Information x Learn Use E. S. A Produce Consume E. S. A = Experience, Skills and Attitude or Attitude and Competence Washington, December 2005

HIP’s KM role • Facilitate HI people to: – Make information flow (right info, right time, right audience, right format) – Develop and use knowledge sharing mechanisms (Face to face and (a-)synchronous digital) – Cultivate a culture of information / knowledge sharing • KM domains: – Personal – HIP team and the community – Country networks Washington, December 2005

KM process / roadmap • Engage HIP staff / Country network in – Info-outputs portfolio / publishing – Knowledge sharing mechanisms • On-line (e-mail addresses needed!) – E-conference / Q&A / helpdesk – 1 pager relay diary (Hip-INSIDE) • Off line / F 2 F – Cultivate a sharing culture • Capacity building / training • Foster an enabling environment Washington, December 2005

Competence, attitude and tools Collections people, partnerships, products, project, programs Inception visits , Co. P, Extranet Co. P, LA Country HI sites HIP team and the community About HIP/ Resources Website Other websites Programs/ Intranet Website Staff meetings, brown bags, Learning Website Capacity building Personal Competence and attitude Blog Engage in discourse, stories from the field, news service PCS, HR At scale Systems approach Exit strategy 1 st Stock Information 2 nd Flow Sharing 3 rd Context Learning Country Network Database Washington, December 2005

KM activities • Years 1 & 2 – Develop information portfolio within team – Teach HIP team to publish / update content – Networking HI programs with KM lens – Identify knowledge sharing mechanisms with HIP team/ ‘countries’ and HI community • Years 3, 4 & 5 – Develop information portfolio within country – Teach country team to publish / update content – Perfect the exit strategy Washington, December 2005