High Quality Competitively Priced Identity Theft Program that
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High Quality, Competitively Priced Identity Theft Program that Emphasizes its Intensive In-House Recovery Services HR Specialty Products & Services Catalogue Executive Summary A No Frills Distillation of Vendor’s Marketing Collateral Thomas A Ference President & CEO Human Resources Mining & Distribution Co Locating, Validating and Accelerating HR Innovation Office: 219 -662 -0201 Cell: 630 -240 -2583 Fax: 219 -661 -0236 e-mail: tference@hrmdco. com Website: www. hrmdco. com
The Problem • Most other identity theft programs : -focus solely on the credit theft area which represents only 20% of all identity fraud -provide “full assistance” only as they define this term and only at significant additional expense to members -outsource critical backroom recovery functions to other organizations • Identity Theft prevention is a false promise therefore, the value in such a program lies in the actual recovery effort and related services
This Identity Theft Solution • This totally-integrated identity theft service provides a 3 -pronged approach to total member protection: (1) portal-delivered education programs and scam alerts aimed at victim protection, (2) best-in-breed ID monitoring across all known data sources including the IRS, medical/ health records, on line transactions, etc. (3) robust US-based and in-house Call Center plus secure Recovery Center • The Recovery Center is staffed with CITRMS certified recovery experts who provide start-to-finish recovery services including: - next day delivery of proprietary “Recovery Kits” that are sent to the affected member - directions and contact information to the closest Police Department that will indeed create an Identity Theft Police Report (as not all Police Departments recognize these crimes)
This Identity Theft Solution • Recovery Kits include all requisite information and forms like ID Theft affidavits, specific agency forms, form letters, etc. including a Limited Power of Attorney so that the Recovery Expert can act on the member’s behalf. • Average recovery time is 30 days and hours spent by the victim average 2 to 3 hours vs. self-service style recovery which ranges between 60 and 500 hours. • Can be employer-sponsored or employee-elective. • Advantages to employer include employee time saved and thus maintenance of productivity.
Identity Theft Recovery Process
Comparison to Top Brand Name Vendors Feature This Vendor Price • • • $4. 95 - Essentials $8. 95 - Complete $12. 95 - Complete Family • • • $8. 50 -Basic $21. 26 - Ultimate $52. 07 - Family • • • $14. 95 Basic Plan N/A $29. 95 Premium Plan Recovery • • Full-service; in-house CREs All types of ID theft Avg. 30 days Whole family on all plans; Including seniors & children • • Outsourced recovery Primarily credit-based recovery Standard service: assistance only Additional costs to cover children; No senior options. • • • Outsourced “managed” recovery Basic Plan: Reactive assistance Premium Plan: Limited Proactive assistance Only covers spouse & up to 8 children under 18; No seniors coverage Personalized, high-touch approach Flexible, boutique service Easily implemented • • • Large, impersonal approach Small fish; big pond No automated processes to integrate with HR data. • Service • • • Brand Name #1 • • Brand Name #2 • • Secondary business & Primarily reactive Limited options, monitoring & flexibility Only Lost Wallet which requires Premium plan Lacks ongoing education & communication without request
Next Steps • This product/service is contained in the HR Specialty Products & Services Catalogue™ • Operational level details about this particular service provider can be obtained in conference with the vendor • The HR Mining &Distribution Co. is an independent and contracted representative of the vendor • Upon your request, we will arrange for an introduction that can range from a simple, quick conference call to a services overview / system demo • Tom Ference 219 -662 -0201 (Chicagoland area) or tference@hrmdco. com • Thank you for your potential interest in this fresh thinking
