High level overview Agenda 1 2 3 4

High level overview

Agenda 1. 2. 3. 4. 5. 6. What Union. Line is and who owns it Core Services Key benefits Achievements What we have added Looking ahead

What is Union. Line? • Union. Line is your law firm • Union. Line is a regulated law firm and is only one of a handful of law firms operating on a not for profit basis • This means that all the profits Union. Line make are invested back into the Unions for their members to benefit • We are the first trade union wholly owned law firm in the UK and will become one of the largest civil litigation law firms in the country • We provide 4 core services to our members: – – • Legal advice help line Employment advice and claims Personal injury advice and claims Wills We went live on the 29 May 2014 to provide legal services to a collective 827, 000 members

Who owns Union. Line? • We are wholly owned by the GMB and CWU • We are held in trust by both Unions for the benefit of our respective members Who runs Union. Line? • The overall governance board comprises senior personnel from GMB and CWU who set the overall strategy and direction of Union. Line in conjunction with the management team • The day to day running of Union. Line is managed by a management team which comprises myself, Jon Bostock, Maria Ludkin (GMB), Allan Wylie (GMB) and Tony Rupa (CWU). • The management team review the progress and performance of Union. Line weekly • I am involved in the day to day running of Union. Line and am in constant touch with regions, legal officers and regional secretary's. • The core functions of Union. Line are provided by Union. Line employees and GMB members

Core Services and functions 1. Employment law 2. Personal injury 3. Helpline - we provide initial advice to our members on a variety of legal topics (family, debt, injury, housing, employment, immigration, criminal, property etc). 4. We provide a free will service for simple wills • If we are unable to provide bespoke advice or a service to a member we can also utilise the expertise of our panel firms to discuss the members needs further. This service will be provided directly to the member by the panel firm often on discounted legal fee rates. • Such services could include probate, complex wills, conveyancing, criminal etc • We are supported by a panel of specialist law firms who have been carefully chosen by each region and who act on our behalf for our members where appropriate so we can provide local coverage • The member is always a Union. Line client when it comes to employment and personal injury claims • Legal services for our members are centrally controlled by Union. Line

Key benefits Union. Line delivers • Better control over Union legal spend • Clear visibility over legal services and service provision • Pure membership benefit – no other Union can offer this • Get control back • Put the member first • Generate revenue to invest back into members not lawyers pockets • One of a kind ‘Flagship’ Law Firm for the now and the future • Develop services members want and need • Provide support to Union reps • We represent members whose claims are turned down • We don’t take any deduction from the members compensation • We don’t charge for insurance

Key achievements National Statistics • 57, 000 matters created • 14, 000 PI claims assessed • 29, 000 helpline calls • 9, 000 will enquiries • 6, 000 employment claims assessed • 9% of employment issues referred to a panel firm for tribunal work • 110, 000 calls taken – weekly average of 1703 (348 per day) • Over 1600 settlement agreements drafted • Over 30 new team members • Twitter and Facebook accounts • Modern Law awards 2015

What we have introduced • Motor Legal Service • National Criminal Service • Fixed price conveyancing Under investigation… 1. Complex wills and probate 2. Conveyancing

Looking ahead • New services • Union. Line visibility within regions and branches • Attendance at campaigns and recruitment events • PI and Employment clinics • Union. Line toolkits • Union. Line training and bulletins • More unions?

Thank you for your time today I’d be happy to answer any questions and take on board any feedback or suggestions