High Level Organisational KM Maturity Model Maturity Level

High Level Organisational KM Maturity Model Maturity Level Knowledge Environment State Communities People Knowledge Base Content Knowledge Infrastructure Technology Knowledge Processes Communities have strong community leadership and thought leadership. Level 5 communities are directly responsible for delivering business value. Mature, fully managed knowledge base. KM technology is extensively used for multiple nested and shared domains. It is also used for conducting business. Common processes have become knowledge-based. Full collaboration. LEVEL 4 Using Knowledge Strong community and thought leadership. Business value is clearly a focus of the community action. Knowledge base managed by the community and evolves systematically. Innovations accelerating. KM technologies and supporting infrastructure are in wide use in the domain. Common processes are established and defined. Knowledge-related processes are institutionalized. Collaborative culture taking root. LEVEL 3 Building Knowledge Community leadership and some thought leadership. The knowledge base is managed. KM technology is in common use. Common processes are generally defined. Knowledge-related processes are being institutionalized. Personal learning is appreciable. Collaboration is significantly better than in earlier phases. LEVEL 2 Seeking Knowledge Early forms of community are forming. Not well structured. Leadership issue is in early phases. Organized access to some of the knowledge base. KM technology has been introduced. Effort to establish common processes is underway. Knowledge-related processes have been introduced. Some collaboration exists. LEVEL 1 Unstructured Some social forms may exist. Knowledge exists in personal tacit forms only. Some explicit knowledge may be accessible but not well managed, systematically maintained, or focused on business value. Some connectivity is available and regularly used, such as email and document repositories. Process discipline exists, but primary processes may not have become common. LEVEL 5 Leveraging Knowledge. Centric Knowledge. Chaotic 1