HFT 2220 Chapter 3 Job Analysis and Job

HFT 2220 Chapter 3 Job Analysis and Job Descriptions

What are the goals of a hospitality organization?

Goals �Gives a basic sense of direction �Purpose � Primary role in society �Mission � Unique reason for existence �Objectives � What must be done to reach goals

Defining the process �Objectives �Targets your resources �Strategies �Broad range of action steps �Standards �Performance �Procedures �Used to meet the standards

Job Related Terminology �Work �Exertion of energy to achieve results �Job �Group of positions with common task & responsibilities �Position �The place or slot to occupied by an individual �Duties �Major activity or action(s) required by the job �Tasks �A piece of the work that the duty requires �Elements �Motions or movements required to complete the task

Organizing A multi-step process n n n Detail the work Divide the work load Combine the work into logical and efficient processes Set up a communication process Monitor effectiveness

Division of Work and Departmentalizaton Division of work n Breaking down the work task Departmentalization n Grouping work activities

What is a job? Job Design n Job Depth – Control of your work High depth Low Depth n Job Scope – operations & frequency Low Scope High Scope

Core Dimensions of Job Characteristics Skill Variety Task Identity Task Significance Autonomy Feedback Tasks Duties

Why Create Job Descriptions? Recruiting Selecting Communicating Expectations Performance Appraisals Training Needs Promotional Decisions Development Needs Compensation Levels

Job Analysis Bottom up approach n An existing job Top down approach n A new job Determine duties and tasks

Job Inventory Essential job content Basic educational qualifications Experience requirements Required training Development patterns

Task Statements Job inventory questionaire n n n n Task list Performance Time spent Significant to job Skills required Difficulty level Supervision required

Job Descriptions Identify the following for each job n n What How Why ADA Considerations

Creating a Job Description Define the job n Dishwasher Define the positions n Vacant or filled Define the duties n Turn on the machine Define the tasks n Fill with water Define the elements n Bend to open the valve

Skills Inventory A data system that describes employees working for the organization n Succession planning Essential information Useful information

Job Redesigning Altering the job requirements to meet needs n n ADA Meeting people needs Flexibility in management Employees do not always need to do the adapting Creativeness in employee / job approaches Can employees develop while on the job? Goal rather than task oriented

Human Resources Gap Human Resources Needs Demand Surplus Available Work Force Supply Shortage

Homework Assignment n Create a job description 1) Room attendant 2) Bell person 3) Housekeeping laundry attendant 4) Breakfast cook 5) Bartender 6) Food server Sample can be found on the website