Hemin johnson BGI The types of communication is

Hemin johnson BGI

The types of communication is mainly divided on the basis of – kinds of communication, & modes or forms of communication. 1. Kinds of communication - social communication - structured communication Therapeutic communication 2. Mode or forms of communication - Verbal communication - Non - verbal communication

1. Kinds of communication Nursing practice involves three kinds of communication. : * social communication – it is The unplanned communication that gives satisfaction to patients. It is often carried out while performing procedures like elimination needs. *Structured communication – it is the planned communication. For example ; teaching a diabetic patient self administration of insulin injection. * therapeutic communication – it is planned or unplanned communication that is used by nurses in many situations to relieve anxiety & fear in the patients.

2. Modes or forms of communication * Verbal communication. The spoken or written words are the most preferred modes for conveying information of ones ideas, thoughts & feelings to others. The words are used to vary among individuals according to culture, socioeconomic background, age & education. Example of written Words are : notes, letters, records, newspapers, books& magazines. • Non – verbal communication It is exchange of a message without the use of words. About 90% of communication is nonverbal. It tells others more about what a person is telling, than what is actually said because it is controlled less consciously. Eg. Gesture, nodding of head.

§ The word skill means expertness or great proficiency in doing something which comes from training & practice. Apart from knowledge & technical skill certain other skills are needed for communication. They are : - human relation skill, listening skills, active listening, writing & reading skills, drawing skill.

§ Human relation skills include acquisition of such distinct social traits courtesy, fact, friendliness, speaking skills, etc. These traits are acquired by the individuals & by there interpersonal relationship & adjustments, etc attained. § Listening skills means ability to listen to others. It is an oral skill & it requires alertness, attentiveness, etc as essential qualities. It is not simply hearing. A good listener has to be a good observer.

A good listener should have the qualities such as: - Face the person who talks - Maintain good eye contact - Maintain a natural, well relaxed posture that indicates your interest. § Active listening is good listening & it means to be attendive listening to what the client is expressing verbally & non verbally. Several nonverbal skills have been identified to facilitate attendive listening & presented as “SOLER”.

S- sit facing the patient. O- observe an open posture L- lean forward the patient E- establish eye contact R- relax whether sitting or standing during the interaction. § Writing & reading skills To develop this one must know the language & should have good vocabulary to clarify his thought, which are expressed through writing. The words chosen should be simple, but powerful to express the meaning correctly. The writing skill requires reading skill also.

§ Drawing skill requires control of the hand movement & of the fingers. Drawing should be simple with minimum of times & maximum of force in the line. There Should be meaning & justification in selecting colours.

Though communication is essential, perfect communication is rarely achieved in practice. There are some obstacles which continuously block & distort the flow of ideas & information. Some of these barriers to communication are listed out. § Badly expressed messages. Very often the message is expressed in poorly chosen words, or empty phrases, poor organization of ideas, awkward sentence structure. The lack of clarity & precision lead to misunderstanding, errors. Different people drive different meanings from the same words or symbols due to difference in education, experience.

§ Organizational distance. Long communication lines, presence of specialites & distance between top management & workers create difficulties in communication. It is necessary to make improvements in the organization structure in order to overcome these difficulties. § Status & position Status refers to the regard & attitude of member of the organization towards a position & it’s occupant. It arises on account of formal position in the hierarchy, job title, salary, etc. Effective communication becomes difficult when people become strong conscious of status & position.

§ Inattention also arises due to lack of interest, over stimulation, tendency to criticize the mode of delivery or nothing everything. The source of communication & the way in which it is presented also determine the degree of attention to it. § Resistance to change When communication contains a new idea, the receiver may not take it seriously or may receive it according to his own convenience. Every one likes to receive the information which confirms his present belief & tends to ignore anything that is to such belief. A manager should provide sufficient time & assistance to make subordinates receptive to change.

Effective communication is essential for successful interpersonal relationship. § Clarify the idea § Completeness of message § Understand the receiver § Use appropriate channels. § Consistency in communication § Feedback § Improve listening § Mutual trust & confidence

§ Explain the types of communication? § How to overcome the barriers of communication? § Enlist the basic communication skills?