Help Me Help You Clint Easterling HCL L

Help Me Help You Clint Easterling – HCL L 2 Support team PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

2 Agenda 2 | Customer Support Portal Technotes & Techdocs Social Media Support Technical Exchanges (STE) Software product compatibility reports (Support Matrix) Documentation Data Gather scripts Ask the Experts Education Yahoo TWS Group List ASAP User’s Conference PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

Customer Support Portal URL: https: //www. ibm. com/support/home/product/F 92425 3 S 99567 X 22/Tivoli_Workload_Scheduler A great launching point for any of your product needs. Latest flashes, bulletins, detailed system requirements, and more! 3 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com 3

Technotes & Techdocs – An Example The top navigation bar at any ibm. com site has a Search box You can also search directly from the TWS home page 4 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com 4

More Important links Tivoli RFE Community https: //www. ibm. com/developerworks/rfe/? BRAND_ID=90 5 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

Other related product links IBM Installation Manager V 1. 6 -1. 6. 3. 1 documentation https: //ibm. biz/Bd. E 3 q. K IBM DB 2 10. 5 for Linux, Unix and Windows documentation https: //ibm. biz/Bd. E 3 q. G Web. Sphere Application Server, Version 8. 5. 5 documentation https: //ibm. biz/Bd. E 3 qn IBM Tivoli Workload Scheduler for Applications V 8. 6 https: //ibm. biz/Bd. E 3 qe 6 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

Stack. Overflow – New location for find answers to your IWS questions 4 https: //stackoverflow. com/search? q=workload-Scheduler Search Workload Scheduler solutions using the tag “workload-scheduler” 7 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

Google Search URL: www. google. com 8 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com 8

Important links Detailed system requirements for Tivoli Workload Scheduler, 9. 1 http: //www. ibm. com/support/docview. wss? uid=swg 27038324 Detailed system requirements for Tivoli Workload Scheduler, 9. 2 http: //www. ibm. com/support/docview. wss? uid=swg 27041009 Detailed system requirements for Tivoli Workload Scheduler, 9. 3 http: //www-01. ibm. com/support/docview. wss? uid=swg 27045181 Detailed system requirements for Tivoli Workload Scheduler, 9. 4 http: //www-01. ibm. com/support/docview. wss? uid=swg 27048858 Fixes by version for Tivoli Workload Scheduler http: //www. ibm. com/support/docview. wss? uid=swg 27013772 Featured Documents for Tivoli Workload Scheduler http: //www. ibm. com/support/docview. wss? uid=swg 27010476 Developer. Works http: //www. ibm. com/developerworks/ 9 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com 9

Support Technical Exchanges (STEs) Send a email to wa_admins@hcl. com to be added to distribution list. Technical experts share their knowledge of products and can also answer your questions. 10 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com 10

Social Media 4 Twitter - https: //twitter. com/Ceasterl. Iws 4 Twitter – Workload Automation - https: //twitter. com/hclautomation 11 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

Social Media Facebook – ASAP University - https: //www. facebook. com/ASAPUniversity. org/ 12 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

Social Media 4 Blogs http: //runtws. blogspot. com/ (Franco Mossotto) https: //www. hcltech. com/blogs/what-new-workload-scheduler-version-94 ( Francesco Brillante) 13 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

Product Documentation URL: https: //www. ibm. com/suppo rt/knowledgecenter/en/SSGS PN_9. 4. 0/com. ibm. tivoli. itws. doc_9. 4/twa_landing. html Documentation is your best friend when learning about products as well as troubleshooting them. Find your product, your version, and the piece of the product you need to know more about. 14 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com 14

Product Documentation 15 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

Product Documentation 16 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

Data Gather URL: https: //ibm. biz/Bdx. Ytv The data gather contains most of the files Support needs to troubleshoot your issue. When all other avenues have not gotten you what you need to solve your issue, open a PMR. To speed up response and assist support, please run the data gather script and send in the results. 17 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com 17

Ask the Experts You can book an ad-hoc Ask the Expert session with the Tivoli Workload Scheduler Level 2/3 team to review your upgrade plan. Open a PMR and a Level 2 Engineer can help you get scheduled with Level 3. Interested in a STE with Level 2? Let us know by emailing wa_admins@hcl. com 18 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com 18

Workload Automation Community http: //www. workloadautomation-community. com/community. html 19 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

HCL Products and Platforms – 4 https: //www. hcltech. com/products-and-platforms 20 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

Education URL: www. ibm. com/training IBM Formal Training is available On-site training also available 21 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com 21

ASAP User Group URL: http: //twsuser. org Newsletters are published quarterly. Contains articles written by members. Annual Conference that includes education, networking functions, user forums, workshops, and special events HCL AND IBM are a sponsor Minneaopolis, Minnesota 2018 22 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com 22

Tivoli Workload Automation forum: https: //ibm. biz/Bd. E 3 q. S IBM Workload Automation wiki on developer. Works: https: //ibm. biz/Bd. E 3 qv Official IBM TWS newsletter http: //ibm. biz/Bdxij 4 itwsinfo@us. ibm. com 23 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

Q&A Comments? Concerns? Suggestions? These sessions are for you. Please email us at wa_admins@hcl. com with any topic you would like to see addressed. Feel free to email me with your feedback as well. Clinton. Easterling@hcl. com 24 | PRODUCTS & PLATFORMS Copyright © 2017 HCL Products & Platforms | www. hcltech. com

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