Heatherman Homes LLC Property Management NAME ADDRESS FULL

Heatherman Homes LLC Property Management NAME ADDRESS FULL PROPERTY MANAGEMENT AND LEASING SERVICES AT AN AFFORDABLE MONTHLY RATE www. heathermanhomes. com

About Us…. Heatherman Homes LLC is a local military family owned Real Estate and Property Management company. Frances Heatherman is the Principal Broker and has been managing rental property and real estate sales for 25 years. Frances Heatherman started in Real Estate in Australia in 1992 with her family's real estate business, managing property management and administration. She moved to the USA in 2000 where she started a solid career in real estate sales and opened her first real estate brokerage firm in Jacksonville, North Carolina, which still exists today under new ownership. In 2006 military orders took the Heatherman Family to Stafford, Virginia, where we established permanent roots and opened Heatherman Homes LLC. Frances has been strong in our market area and amongst many other awards and industry recognition was ranked by the Wall Street Journal in the Top 100 Agents in America. We are now a complete family business since 2015 when Brendan retired from the Marine Corps. We do not outsource and as owners of rental properties ourselves, we understand the stress and importance of keeping investments safe and productive. We plan on staying a small company so we can provide individual attention to each landord and tenant; no one ever gets lost or forgotten in our company. It is our goal to treat every property as our own and our clients and homeowners as family. Thank you for considering us. Our company provides both quality property management services and residential sales. We offer the most up to date technology and are constantly updating ourselves with industry changes through education and professional training. These benefits to our clients combined with our belief system in good old fashioned customer service is why we enjoy long term relationships with our valued clients and customers. We strive to provide the best possible service to our landlords and feel we are the right choice for all your property management and real estate needs. www. heathermanhomes. com

Compliance For more information regarding these laws and regulations, check out our website! Heatherman Homes LLC is required to always be in compliance with the following laws: • Virginia Residential and Landlord Act. • Dept of Housing and Urban Development (HUD) Regulations • Virginia Property Laws • Virginia Real Estate Law and amendments • Federal Fair Housing Act • EPA Booklet on Lead Based Pain • Megan’s Law • Section 8 ONLY if approved by our Landlords www. heathermanhomes. com

Tenant Locating, Screening, and Placement As a landlord, we know that one of the most common concerns is most often the quality of the tenant. We agree that it is critically important to have a qualified and responsible tenant who will keep the property in good condition and make rental payments regularly and on time. Finding these tenants, however, is a very time consuming and sometimes difficult task. Advertising, numerous phone calls, showing properties and tenant screening can take many hours of your valuable time, a cost to you that cannot be replaced. We at Heatherman homes LLC specialize in tenant placement. The following is a brief outline of how our services will locate, qualify, and place quality tenants into your rental property with no inconvenience to you. www. heathermanhomes. com

Locating Prospective Tenants Maximize Exposure = Minimum Vacancy � Advertising - Property listed on the MLS which pushes your property information out to thousands of real estate agents and their clients. - Property posted directly to Zillow and its family of independent sites connecting to thousands more renters. - Local and city-wide print media if req - Social media blitz through various local, military, and govt connections! � Office Marketing - Our leasing line is open 24 hours a day, 7 days a week. - Heatherman Homes LLC agents respond to inquiries within an hour of lead. � Website - Prominent display of your property on our website which is connected to social media, agents throughout No. Va, and all real estate websites. The below services generate as many inquiries per day as we have available properties per month! � Rental Signs - With your permission, a full sized real estate sign and directionals will be placed on your property. - These signs are responsible for dozens of property inquiries every week. - Callers do not always rent from property with the sign they see, but eventually rent from one of Heatherman Homes inventory. - This means you benefit from all of our signs! � Referrals - We get many referrals from satisfied tenants. Often these tenants use us to locate another property when the one they are currently in no longer meets their needs. - Our agents are on a mission to rent our properties. Our agents have years of experience in leasing and selling properties and use their talents to help our clients. www. heathermanhomes. com

Tenant Screening QUESTIONS…. . What happens if we have a difficult tenant, despite all of the efforts made to put in the perfect tenant? Will a background check and credit report guarantee a good tenant? Do I decide which tenants to approve? What would you consider to be a good prospective tenant? Can I deny a tenant because of pets? What is the pet policy? • Verify Credit History Credit Report obtained through a national credit bureau on every adult that is applying to occupy the property • Background Check Background check through Appfolio to review criminal background, etc. *May be subject to Fair Housing* • Verify Employment and Income Contact employers to verify stability, employment history to ensure sufficient income for timely payments We review and consider pay stubs, tax returns, mortgage statements, rental income, LES’s. • Interview Current and Past Landlords Investigate all applicants rental history, condition they left properties, and general references from past landlords. We dig deeper than just the applications. • The X Factor Occasionally a rental application doesn’t “add up”. We go the extra mile to best assess the accuracy of the app. Due to the absolute importance of finding quality tenants, we do our entire tenant screening in-house. www. heathermanhomes. com

The Lease… As a Homeowner, in most cases you may choose between a Common Law Lease or a Virginia Residential Landlord and Tenant Act Lease (VRLTA). We typically use the VRLTA lease and also include additional lease terms that we feel will provide the best protections for your home and investment. The added terms pertain to: • Properties must be professionally cleaned by the tenant • • • upon vacating No smoking Allowing access without obstruction upon providing a notice to vacate or non-renewal of the lease Requiring 60 days notice to vacate (SCRA applies to military tenants). Refundable pet deposits (if approved by owner) to incentivize tenants upon move out. Professional carpet cleaning and pest treatments. We review each lease in detail with tenants prior to move in to ensure understanding and compliance www. heathermanhomes. com

Tenant Placement Once a tenant is approved… When a tenant moves out… � Collect all deposits and � Conduct a move-out put into our Escrow Account. � Prepare and execute proper and legal rental agreements � Conduct move-in inspection prior to possession (w/photos) � Coordinate moving in the tenant, distr keys, inbrief, convert utilities, coord w/HOA, passes. � Review lease in-depth with the tenant to ensure they know their responsibilities. inspection with the tenant and communicate results to owner. � Coordinate re-key of locks if necessary. � Coordinate any cleaning or maintenance required. � Evaluate and disperse refunds of deposits due to tenant. � Most importantly, fill your vacancy with another quality tenant! Once we have a tenant approved, Heatherman Homes LLC becomes the contact for any communication or issue with the tenant. We’ll keep you informed and leave you comfortable with the knowledge that your property and tenants are being cared for by the best property management services available! www. heathermanhomes. com

Maintenance Management and the Physical Care of Your Property Ongoing Services we will provide for you… Maintenance Requests and Emergencies Schedule and Coordinate Repairs Quality Work, Competitive Prices Scheduled and Preventative Maintenance We guarantee to address any and all maintenance requests well within legal timelines. After-hours maintenance hotline. We are on-call 24/7 for emergencies with no days off! Wide variety of contractors to keep prices competitive. All contractors used are qualified, licensed, bonded, and insured. Go-to stable of contractors for any job, any time, with fast production. Wholesale prices on many jobs. We coordinate all of the scheduling of repairs with contractors and tenants. Routinely deal with home warranty companies. We expect only what we inspect and take all contractors to task for their work. Quarterly inspections, drive-by inspections of the property. Maintain schedules of routine home maintenance, send reminders to tenants, coordinate any outside efforts needed. Our goal is to never be out of communication with our homeowners. Call us any time for any reason. www. heathermanhomes. com

Inspections � Visual Inspections conducted on a Inspection Items Kitchen and Appliances Windows, Doors, Floors, Walls, and Ceilings of all rooms Bathroom sinks, toilets, showers, tubs, floors, walls, and ceiling quarterly basis � Drive-by and as needed inspections � Contractors survey home when in the house and report � Inspection reports delivered by email to homeowners with details and pictures of any discrepancies � Inspections are mobile-friendly � All inspections are hands-on, visual. � We always check for lease violations in addition to condition and use (unnapproved pets, smoking evidence) Compliance items such as fire detectors, outlets, heating, cooling, water heaters, filters Exterior driveway, roof, windows, steps, drains, shutters General Care www. heathermanhomes. com

Financial Management Services Rent Collection Every Landlord and Tenant can access their portal through the Heatherman Homes website! Through this portal, you can see your account, pay online, see inspections, and more! All rents, deposits, and excess funds are disbursed to the owner or deposited directly into the owner’s bank account. Landlords paid by the 10 th of each month. Accounts Payable Service We offer several accounts payable options as part of our complete management services – we can track and pay for you the following: Ongoing property expenses when needed, property taxes, property insurance, owner paid utility bills, all maintenance expenses, and other bills related to your property at your request, from your rent funds. Full Accounting Statements We can provide the owner s with the following information: Monthly income and expense statements, year-todate income and expense statements, detailed year end statements for tax preparation, 1099. Convenience Tenants have the option to pay rent ONLINE We accept online checks, debit cards, credit cards, and ACH payments. Landlords also have the option to pay invoices online any time additional funds are needed for preauthorization repairs or expenses. REMEMBER! Heatherman Homes LLC is a full service Real Estate company and we can sell your property if at any time you choose to consider this option. www. heathermanhomes. com

Owners Portal Owner Statements We routinely conduct research on market conditions, trends, etc regarding real estate and post on social media. Follow us on Facebook. Owner Statements, Tenant Unpaid Charges Summary, work orders Owner Contributions Allows owners to securely send funds to property managers for repair, renovations, or reserves. Inspection Reports All quarterly , drive-by inspections to include any random inspection, updated inspections on followups, etc. Documents We offer discounts for referrals and multiple properties. Any other documents that we keep on file for the landlord will be kept here such as leases or 1099’s. Ask us how to qualify for the “mate’s rate”! www. heathermanhomes. com

Management and Leasing Fees Monthly Management Fees $130 per month or 8%, whichever is lower. Initial Leasing Fee Maximum 50% of one month’s rent. Initial Leasing Fee includes marketing. Signage, lease preparations, and any commission paid to cooperating brokers. No Upfront Funds Required We get paid only when you get paid. Affordable low monthly fee *Guaranteed* No fees if property is vacant. No long-term contract/early termination fee. 4. 5% sales commission of you choose us to sell any of your homes with us. www. heathermanhomes. com

What is included in the Management Fee? We understand the importance of your investment and will do everything in our power to give you peace of mind. Lease Renewals Rental Market Price Assessment Maintenance Coordination Rent Collection Accounting Maintaining Deposit Escrow Monthly Financial Report Annual Financial Report Accounts Payable and Receivable Arrears Mgmt and unlawful detainer actions (if needed) Coordination of any judgement & collection services for unpaid tenant debt Coordinating Routine Maintenance during vacancies (i. e lawn care, utilities, cleaning) Multiple bids when needed or requested for repairs Careful contractor selection (or we can use your preferred contractor at your request) HOA/Condo Association compliance and coordination Tenant Customer Service 24/7 Emergency Repair Line Insurance, Home Warranty coordination and mgmt for catastrophic events (i. e. flood, etc) If you don’t see it here, please ask us about it! www. heathermanhomes. com

Community Involvement Member and Certs Fredericksburg Area Assoc of Realtors Virginia Association of Realtors National Association of Real Property Managers Dunn and Bradstreet Military Relocation Specialists Short Sale Specialists And much more… We support local business, schools, teams, military/police/fire

The Heatherman Homes LLC Team Frances Heatherman Owner/Principal Broker Brendan Heatherman Owner/Agent Larry and Madeline Whitehead Agents Mike Asmus Agent Curtis Hills Agent Kathleen King Property Manager Sara Crone Asst Property Manager Please check out their biographies on our website!

Full Service Real Estate Agency �Property Management MARKET �Leasing �Buyers Agency Stafford �Listing Agency Fredericksburg �Residential Real Estate Spotsylvania King George Essex Fauquier Prince William Fairfax Manassas Alexandria Arlington Anywhere in No. VA, we can do it! Investment �Purchase, Renovate, and Sell Strategies �Short Sale Certified �Military Relocation Certified �REO Property Experts �Comparative Market Analysis for homes �Market and Neighborhood analysis www. heathermanhomes. com