Health Information Management Solutions Date Proprietary and Confidential

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Health Information Management Solutions Date Proprietary and Confidential

Health Information Management Solutions Date Proprietary and Confidential

Source. HOV energizes our clients’ success with platformdriven business process solutions for core functions.

Source. HOV energizes our clients’ success with platformdriven business process solutions for core functions. We provide total life cycle services and analytics that increase efficiency and quality while providing critical quantitative insight. Source. HOV delivers high-value business outcomes for leading organizations including more than half of the Fortune 100. Proprietary and Confidential

Established Credibility, Advantageous Flexibility 600 K Healthcare claims processed daily Settlements distributions Employees in

Established Credibility, Advantageous Flexibility 600 K Healthcare claims processed daily Settlements distributions Employees in 6 countries 59 Clients with over $1 M in annual billings Proprietary and Confidential State tax fraud prevented $3. 5 B 12, 500 $500 M $4 M+ $1. 5 B Healthcare under-payments recovered 2011 Revenue (USD) 70+ U. S. locations with HIPAA-certified, citizen and classified options 4, 000 Legal claims administration projects

Here’s what we know about your business Insert what we know about the customer’s

Here’s what we know about your business Insert what we know about the customer’s pain points and what are their top priorities right now Proprietary and Confidential

A balanced portfolio of solutions, for both providers and payers, that encompass the full

A balanced portfolio of solutions, for both providers and payers, that encompass the full life cycle of back office processes. Providing a roadmap, from physical to electronic including our online self-service platform, for rapid and transparent two-way interactions. High caliber analytics for complex adjudication and payment processing, ending in solutions to capture revenue, prevent fraud, reduce waste, and assure contract compliance Proprietary and Confidential

Proven, Scalable and Innovative Payer solutions, delivered to many of the largest private and

Proven, Scalable and Innovative Payer solutions, delivered to many of the largest private and public health insurers, that beneficially change payer/provider communication processes, accuracy and costs. Intelligent, Tested and Effective Provider solutions, serving acute care facilities across the US, supporting ongoing efforts to reduce revenue capture cycle times, minimize claims resubmissions, and reduce operational waste thus putting more budget toward patient care. Proprietary and Confidential

Full Life Cycle Healthcare Back Office Solutions Comprehensive Enrollment and Verification Coding, Consulting, and

Full Life Cycle Healthcare Back Office Solutions Comprehensive Enrollment and Verification Coding, Consulting, and Training Accepting member and provider submissions using physical, electronic and online models and providing robust verification and entitlement Trained for operational excellence, our global team help clients improve revenue cycles through quality, speed and scale Payments, Presentment and Communications Complex Adjudication and Analytics Electronic and physical payments and lockbox services, presentment and communications to accurately fulfill claims processes Deep industry expertise combined with robust platforms allow us to provide payers and providers hard dollar reimbursement savings and knowledge-based solutions at the core of their claims Proprietary and Confidential Online Self-Service Beneficially changing how claims and resubmissions are managed with paperless speed and online process visibility

Proven Performance in Healthcare Information Management 700 Experience Our difference: 30+ years in HIM,

Proven Performance in Healthcare Information Management 700 Experience Our difference: 30+ years in HIM, 40+ years in document management People Our team members are Source. HOV employees, not contractors Proprietary and Confidential HIM directors served in hospitals, outpatient facilities and labs nationwide Quality and Accuracy Exceeding 96% accuracy via AHIMA certified staff Processes Dedicated Account and QA Management

Spectrum of HIM Services HIM directors can significantly improve resource utilization and mitigate documentation

Spectrum of HIM Services HIM directors can significantly improve resource utilization and mitigate documentation management challenges while raising service levels, achieving greater satisfaction and improving quality as a direct result of Source. HOV | Healthcare Solutions Coding Records Management Enhancing revenue cycle effectiveness and satisfaction: • Coding resource support • Interim Management • Corporate Compliance Program Providing a roadmap to a paperless environment: • Medical document and image storage • On-demand digitization • Storage and destruction Consulting Identifying and implementing improvements: • ICD-10 Coding • • Proprietary and Confidential Training Clinical Documentation Improvement Audit Services Workflow Billing Edit Reviews

Serving HIM Directors with Flexible Coding Solutions • RHIT, RHIA, CCS-P, RN credentialed staff

Serving HIM Directors with Flexible Coding Solutions • RHIT, RHIA, CCS-P, RN credentialed staff • AHA, AHIMA, CMS Compliant • Regular quality reviews and accuracy assessments • Industry leading internal training requirements • SLAs and facility-specific policies and procedures • Dedicated account and QA manager per facility • Remote coding via scanned images, electronic records or hybrid systems • HIPAA compliant and fully secured centers • 3 M Preferred Partner Proprietary and Confidential

Serving HIM Directors with Flexible Coding Solutions Challenges: • • • Maintaining skills and

Serving HIM Directors with Flexible Coding Solutions Challenges: • • • Maintaining skills and productivity Ensuring revenue capture and cash flow Minimizing coding backlogs Solutions: • • • Proprietary and Confidential Onsite Coding Remote Coding – Domestic and Global ICD-10 Training Vacations, Leave, Staff Augmentation and Outsourcing Experience with All Coding Systems

Supporting the Transition from Paper or Film to Digital • Serving over 3, 000

Supporting the Transition from Paper or Film to Digital • Serving over 3, 000 healthcare clients • Medical record document storage facilities throughout the U. S • Approx. 50 million medical records managed • Radiologic and mammography analog image storage • DICOM film digitization • Vendor neutral archiving and image sharing • NARA compliant facilities supporting federal government clients including several VA healthcare facilities Proprietary and Confidential

Serving HIM Directors with Flexible Coding Solutions Challenges: • • EMR conversion and transition

Serving HIM Directors with Flexible Coding Solutions Challenges: • • EMR conversion and transition Improving efficiencies and minimizing bottlenecks to revenue Solutions: • • • Proprietary and Confidential On-demand medical record digitization and retrieval Medical image digitization and retrieval Medical record document storage and destruction Day forward and back scanning of medical records documents NARA certified storage

Extending Value Through Consulting Services • Custom training for all practice specialties and nonphysician

Extending Value Through Consulting Services • Custom training for all practice specialties and nonphysician practitioners • Concurrent med records reviews • ICD-10 fundamentals education • Outpatient audits for all care settings • Code validation and analysis • Audit to audit comparison reviews Proprietary and Confidential

Serving HIM Directors with Flexible Coding Solutions Challenges: • • Document risk management Improving

Serving HIM Directors with Flexible Coding Solutions Challenges: • • Document risk management Improving coding accuracy Solutions: • • • Proprietary and Confidential Clinical Documentation Improvement Coding Process Improvement and Analysis Documentation Review, Education and Feedback Coding Audit and Revenue Impact Assessments Performance based Analytics

Coding 450 bed teaching hospital • Reduced backlog by $11. 5 million per week

Coding 450 bed teaching hospital • Reduced backlog by $11. 5 million per week at 98+% accuracy • Transitioned all coding offsite to Source. HOV | Lexi. Code US facility • Former HIM space repurposed for physicians Proprietary and Confidential

Document Management VA Health System • Outsourced solution will drive expected savings of $1.

Document Management VA Health System • Outsourced solution will drive expected savings of $1. 75 million • Source. HOV handles all: • Chart management • Prep/reassembly • Scanning/indexing/archiving • Facilitates electronic document access Proprietary and Confidential

Coding National sub-specialty lab Lab’s coding function was costly compared to peer group and

Coding National sub-specialty lab Lab’s coding function was costly compared to peer group and backlog represented substantial lost revenue • Transitioned to 100% outsourced solution • Reduced coding operating expense 50% • Reduced turnaround time to 24 hours Proprietary and Confidential

Industry Know-how Supported by Platform Driven Solutions 11% 20% 30% Healthcare Platforms Solutions Payer

Industry Know-how Supported by Platform Driven Solutions 11% 20% 30% Healthcare Platforms Solutions Payer Provider Claims Proc. Doc. Mgmnt. Revenue Cycle Analytics 12% 28% Legal Law Firms Corp. Counsel Gov. Attorneys Claims Admin. Notification Expert Testimony Litigation Support Public Sector Federal State Local Claims Proc. Doc. Mgmnt. Revenue Cycle Fraud/Abuse BFSI Lending Banking Property and Casualty Application Proc. Doc. Mgmnt. Revenue Cycle Litigation Support Document Transformation and Claims Administration Management Financial Management Business Process Workflow Content Management Proprietary and Confidential Manufacturing Retail Publishing Construction Doc. Mgmnt. F & A Proc. HR Proc. Mgmnt. Content Mgmnt. % 2012 Revenue

Industry Know-how Supported by Platform Driven Solutions Healthcare Legal Public Sector BFSI Other Payer

Industry Know-how Supported by Platform Driven Solutions Healthcare Legal Public Sector BFSI Other Payer Provider Law Firms Corp. Counsel Gov. Attorneys Federal State Local Lending Banking Property and Casualty Manufacturing Retail Publishing Construction 11% 30% 20% Platforms Solutions 28% Claims Proc. Doc. Mgmnt. Revenue Cycle Analytics Claims Admin. Notification Expert Testimony Litigation Support 12% % 2012 Revenue Claims Proc. Doc. Mgmnt. Revenue Cycle Fraud/Abuse Application Proc. Doc. Mgmnt. Revenue Cycle Litigation Support Document Transformation and Claims Administration Management Financial Management Business Process Workflow Content Management Proprietary and Confidential Doc. Mgmnt. F & A Proc. HR Proc. Mgmnt. Content Mgmnt.

Source. HOV Core Capabilities Content Creation Customer Care Clearinghouse Self-Service Call Centers Authoring Plain

Source. HOV Core Capabilities Content Creation Customer Care Clearinghouse Self-Service Call Centers Authoring Plain Language Notifications Project Management Porting Consulting Economic and Statistical Consulting Construction Consulting Tax Consulting Member Management Enrollment Applications Registration Employment Document Life Cycle Conversion Back-file NDT Mailroom Workflow Litigation Vital Records Lending Adjudication Medical and Legal Claims AP/AR Tax Returns Analytics Verification Credentialling e. Discovery e. Forensics Revenue Integrity Proprietary and Confidential Fraud, Waste and Abuse Case Management Store Distribute Destroy Phys. /Elect. Lockbox Business Communications Fulfillment Presentment Recalls Breach

Add health system name or client specific HIM challenges • Add client HIM specific

Add health system name or client specific HIM challenges • Add client HIM specific challenges Coding Notes Proprietary and Confidential Records Management Notes Consulting Notes

The End Thank you for your time Proprietary and Confidential

The End Thank you for your time Proprietary and Confidential