Heading here Listening Estimated timing 30 minutes Listening

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Heading here Listening Estimated timing: 30 minutes Listening is a big challenge because you

Heading here Listening Estimated timing: 30 minutes Listening is a big challenge because you spend so much of your communication time listening - over 45%. If you are not a good listener, you will be a less effective communicator. If you strengthen your listening skills you will be able to communicate more effectively at work. literacytrust. org. uk 1

Heading here Listening bad habits On the next slide is a list of ten

Heading here Listening bad habits On the next slide is a list of ten bad habits of listening. Make a note of the listening bad habits that you are sometimes guilty of when communicating with others. Be honest with yourself! literacytrust. org. uk 2

Heading here Listening bad habits ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨

Heading here Listening bad habits ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ I speak over people I finish people’s sentence I offer lots of advise I make up my mind before I have all the information I take too many notes I don’t give a response I am impatient. I try to talk about myself I think about what I am going to reply when people are speaking literacytrust. org. uk 3

Heading here Questions • How many have you ticked? • Did you realise before

Heading here Questions • How many have you ticked? • Did you realise before this session that you do these things? • Why do you think you do these things? • Do you think you are a good listener? Why/why not? literacytrust. org. uk 4

Heading here How to become a better listener… Active listening is the best way

Heading here How to become a better listener… Active listening is the best way to listen to others. Active listening means, as the name suggests, actively listening. This means fully concentrating on what is being said rather than passively ‘hearing’ the message of the speaker. literacytrust. org. uk 5

Heading here Active listening techniques include: • • • Building trust and establishing rapport

Heading here Active listening techniques include: • • • Building trust and establishing rapport Demonstrating concern Paraphrasing to show understanding Non-verbal cues which show understanding such as nodding, eye contact, and leaning forward Brief verbal affirmations like “I see, ” “I know, ” “Sure, ” “Thank you, ” or “I understand” Asking open-ended questions Asking specific questions to seek clarification Waiting to disclose your opinion Disclosing similar experiences to show understanding literacytrust. org. uk 6

Heading here Questions Where would the best place be to have a deep conversation?

Heading here Questions Where would the best place be to have a deep conversation? o On a tube train o At a busy bar o In a quiet library o At a coffee shop Why have chosen this option? What makes it a good place for a deep conversation? literacytrust. org. uk 7

Heading here Questions How can you show someone you are listening? o Keep your

Heading here Questions How can you show someone you are listening? o Keep your arms at your side, rather than crossed. o Nod, rather than trying to react with your face o Be completely quiet until it’s your turn to speak o Make eye contact at least 10 seconds before looking away True or False: If someone says something you disagree with, it’s best to keep your counter arguments to yourself. o True o False literacytrust. org. uk 8

Heading here Positive speaking checklist • Be clear • Make sure your listener understands

Heading here Positive speaking checklist • Be clear • Make sure your listener understands you and ask them questions • Explain things in a logical order • Make eye contact • Try not to fidget • Wait your turn literacytrust. org. uk 9

Heading here Positive listening checklist • Eye contact • Appropriate distance from speaker •

Heading here Positive listening checklist • Eye contact • Appropriate distance from speaker • Smile and nod • Don’t fidget • Encouragements such as “mmmm” or “yes” • Questions to speaker literacytrust. org. uk 10