HCL Technologies ITO Business Overview Kalyan Kumar SVP

HCL Technologies ITO Business Overview Kalyan Kumar SVP & Chief Technologist Global Products & Technology Organization HCL ISD Email: kalyank@hcl. com Twitter: @kklive *HCL Confidential

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Infrastructure Services - Quick Facts Fastest Growing Infra outsourcer in the world, largest Indian Origin Provider 20 Fortune 100, 17 Global 100 customers Leader in Gen 2. 0 Outsourcing Manage Windows for Microsoft, Networks for Cisco, Storage for EMC, VM Ware for VM Ware QUICK FACTS • • 30%+ moved from other SP 70% of TCV from Global MNC’s > 98% customer retention Our Annual CSAT scores were rated “Best in Class” for the past two years 3 100% success in timely Transition Copyright © 2014 HCL Technologies Limited | www. hcltech. com

HCL INFRASTRUCTURE SERVICES - MARKET DOMINANCE 6 service lines – DC, EUC, Networks, Security, App Ops, CFS 9 verticals incl. BFSI, Consumer, E&U, Multi-Year Engagements, Segment specific services for F 100, F 500, F 1000 Clients Mature Services: Leader in Gartner MQ, Forrester Wave LSH, Manufacturing & Hi-Tech, MPE, TTL 21 years Infrastructure services 250+ Customers 20000+ certified professionals 1. 8 mil + Mission Critical Devices 15 Million+ Calls, 0. 5 Million Critical Incidents Operations and Transformations value add - Industry Best in Class CSAT Global Support Model – 12 GDCs; 11 Offshore, 50+ Partner DCs for Global Hosting Global Multi-Lingual support, L 1, L 2, L 3 Support, 26+ Languages, 120 Countries FSO 360° Partners - Microsoft, Cisco, Vm. Ware, EMC, Xerox. . . 170+ Services Transitions 60+ Customer IT Transformations 97% Transition Success Rate Thought Leadership – “Enterprise of the Future” Next Generation Services Models 40% Market share of Full Services Replacement Market 98% Outsourcing contracts successfully renewed 4 4 17 X Growth in 8 years Copyright © 2014 HCL Technologies Limited | www. hcltech. com

Engagement Model Discrete/Managed Services Full Service Sourcing Alternative Delivery Models 4 Utility computing 4 Saa. S 4 Cloud- based Infrastructure as a service 4 Asset Light end to end IO 4 IOMC 4 Third Party Vendor management 4 Cross Functional 4 Data center 4 Desktop 4 Network 4 Help desk 4 Application Operations Co-sourcing Control, Flexibility, Asset Right Cycle, Transparency Multivendor outsourced Shared Vs Dedicated Delivery Flexibility T&M GDM – Everywhere & Proximity People Transition Vendor Management Technical Transparency Pricing Flexibility Fixed Device Based Bundled Vs Unbundled Gain share 5 Engageme nt Flexibility Single Vendor Copyright © 2014 HCL Technologies Limited | www. hcltech. com

GLOBAL DELIVERY WITH GLOBAL REACH TO MAKE DELIVERY RUGGED Multi-tenant : Supports Multi-service & clients Scalable Multi-lingual Capability Standardized Delivery: Local Company with Global HCL standards Follow the sun capability Culturally Diverse Proximity Advantage De Risks Security, Data Sensitivity and Regulatory Issues Note: Only delivery centers. Does not include sales offices. 6 Copyright © 2014 HCL Technologies Limited | www. hcltech. com

HCL Infrastructure Services – Snapshot of Some Imp Wins Opportunity Value ($Mn) Incumbent Competition NOKIA End to End Infrastructure Services 500+ IBM & HP IBM Pepsi. Co Data Center Services 500 + HP IBM & HP Disney End to End Datacenter Operations 400+ IBM HP, IBM, Cognizant Deutsche Bank EUC & Data Center Services 400+ Inhouse Getronics, CSC, TCS DNB Application & Infrastructure Services 400 + Every TCS, EVRY, HP, CSC UPM Total Outsourcing 300+ Atos&Inhouse Siemens, Atos Novartis Data Center Services 300 + IBM Cap Gemini & IBM Accounts 7 Copyright © 2014 HCL Technologies Limited | www. hcltech. com

Need for Enterprise of Future 8 1 The Changing Consumer 2 The Changing Business Users 3 The Changing Commerce 4 The Changing Industry Structures 5 The Changing People Structures 8 Copyright © 2014 HCL Technologies Limited | www. hcltech. com

Technology Convergence of IT & CT Enabling User Centricity IT 9 Data Centric ICT User Centric • Command Execution • Transaction Processing • Structured Data • Document based Storage • Data Security • People Adapting to Systems • Interaction & Collaboration • Session Handling • Unstructured Data • Content based Storage • User Privacy • Systems Catering to People CT Network Centric • Realtime Communication • Mobility • Connectivity Copyright © 2014 HCL Technologies Limited | www. hcltech. com

THE ELEPHANT IN THE ROOM CTO – Platform Led Buy Platform Enablement SELLER Agencies Advertising KPO’s BUYER CMO – Marketing Technology Companies SMAC CDO Capabilities Buy CIO – Technology Led Buy Transformation CEO – Enterprise Wide Buy 10 Copyright © 2014 HCL Technologies Limited | www. hcltech. com

BUSINESS VALUE CHAINS MADE POSSIBLE THROUGH TECH DISRUPTIONS Value Chain Gen 3 Function Culture Asset Value Chain IIOT and CIOT Service Value Chain Next Generation Operating Model User Value Chain Digitalization Disruption 11 Copyright © 2014 HCL Technologies Limited | www. hcltech. com

Technology Trends: 2015 -2017 Top OEM Players/Providers D I Io. T S R Wearable computing U P Digital Engagement T E R S E N Software defined anything Mobile device diversity & management A B L E R S 12 Cloud Orchestration & SIAM Dev. Ops Security & GRC Copyright © 2014 HCL Technologies Limited | www. hcltech. com

DISRUPTION THAT IS AFFECTING THE EXISTING OPERATING MODEL } Convergence of Skillsets (System Programmer vs. Application Programmer) System Admins who can script/code are taking Center stage – Dev. Ops Engineers. Converged Infrastructure Engineers are taking control of complete Infrastructure– SDDC Aware Virtualization/Network/Storage Administrators. Developers who are Infrastructure Aware – Infrastructure as Code (Platform Developers) are enabling automation and contributing to environment management of SDDC. } Service Management vs. Technology Management Service Integration Driven Process Orchestration is taking place across the Hybrid Environment. Focus is on having Catalog/Portfolio based Outcomes rather than Technology Capability Delivery. Operations Integration Layer is emerging that combines Service Desk & Command Center. Software Asset Management is becoming a Vantage point. Security, Risk and Compliance are aiding in horizontal alignment of value chain across the enterprise. 13 } Automated Operations – Dev. Ops to NO Ops Predictive Analytics and Assisted Diagnostics is getting mainstream Application Intelligence and Machine Learning are enabling new dimensions in IT Operations delivery. Automated Actions based on Self Learning Knowledge Database Copyright © 2014 HCL Technologies Limited | www. hcltech. com

What is Changing with the New Target Operating Model FROM 14 TO Plan & Build Consume & Configure Run following Build Continuous Integrated Run Agile Development Agile Operations Full Functionality at Day 1 Minimum Viable Product Gather All Requirements First Iterative Evolution Asset Centric Service & User Centric Project Lifecycle Release Lifecycle People Adapting to Systems Adapting to People Efficiency Centric Effectiveness Centric Quality of Service Quality of Experience Design for Availability Design for Failures Copyright © 2014 HCL Technologies Limited | www. hcltech. com

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Recruitment Priorities – Infrastructure Services Business Productivity Unified Communications Enterprise Platform Services Enterprise Infrastructure Services High Volume Oracle Fusion Middleware admins Windows/VMWare/Hyper. V/Converged technologies (v. Block)/ Active Directory, SCCM SAP Basis Oracle, MS SQL Microsoft SCCM . NET App Admins Linux, AIX, Solaris Microsoft Exchange Production Support EMC, Hitachi, Comvault, Netbackup Cisco Unified Servicedesk L 1 Analyst Communications Citrix Xen. App Avaya Unified Communications Oracle, MS SQL Microsoft Lync Network load balancers Niche Skills Mobility Device Management Cisco Contact Center (Mobile. Iron, Airwatch, Xen. Mobile) Open Source App Servers Engineered Systems (Exadata), i. BM Pure. Flex Citrix VDI Avaya Contact Center Open Source Database Mac OS, Tru 64, VMS, Shell/Perl Scripting, HP-UX Share. Point Video Services Webmasters Networker, HP DP Social IT Lync Enterprise Voice 16 Informix, Teradata, Sybase, AS 400/Mainframe, , CDN, OS DB 2, Encapsulation SDN and SDDC across vmware and microsoft Copyright © 2014 HCL Technologies Limited | www. hcltech. com

Recruitment Priorities – CFS Automation and Cloud BSM & ITSM Platform Process Consulting IT Architecture High Volume Cloud Iaa. S Administrators Cloud Paa. S Administrators Admin skills EMS tools - CA and BMC tools ITSM Process Analysts Remedy administration skills ITSM Process Managers . NET Developers skills for reporting team Technical Architects - Single Domain Solutions Architect – Data Center Solutions Architect – EUC/Workplace Service. Now Admins Niche Skills Chef & Puppet CA Nimsoft, CA Spectrum/e. Health, BMC Enterprise Solutions BPPM, Nagios/Zenoss/Zabbix, ITSM Consulting – Process Architect – Infrastructure OPNET Service. Now/CA Amazon Web Services & NSD/Remedy. Force Azure developers/implementers Run Book Automation CA Nolio, BMC Bladelogic, BMC RBA, CA ITPAM Microsoft Systems Center & Microsoft Private Cloud Splunk Admins and Open. Stack / Cloud. Stack Developers Big Data Analytics 17 ITSM Functional Consultant Enterprise Solutions (Process + tools exposure) Architect - Security LEAN consultants Solutions Architect – Collaboration Dev. Ops SDLC Process Consultants Solutions Architect – App Platforms Copyright © 2014 HCL Technologies Limited | www. hcltech. com

Recruitment Priorities – Security & GRC Information Security Services Information Security Identity & Access Consulting Management BCP / DR GRC High Volume Multiple Firewall - Cisco, Checkpoint, Juniper Vulnerability Management Which includes - Qualys, Symantec, Mac. Afee. DR Coordinators - Having recovery planning and Privilege Identity Information Security Risk & coordination expertise including Management Compliance professionals good Communication and Documentation skills. Information Security Anti Virus - Mc. Afee, Management/Consulti Access Symantec, Trend (for Virtual ng - ISO 27001, NIST, Governance Systems) Policy Compliance, DLP Consulting. Remote Access - Cisco, Juniper, Microsoft Direct Access (along with its CA) Threa. T Management - IPS Cisco, ISS Proventia SIEM – Arcsight 18 Identity Management Access Management Strong Authentication IT Risk & Audit professionals Professionals with regulatory compliance knowledge of SOX, Data Privacy, HIPAA, FDA, PCI-DSS Copyright © 2014 HCL Technologies Limited | www. hcltech. com

Recruitment Priorities – Security & GRC Information Security Services Information Security Consulting Identity & Access Management BCP / DR GRC Niche Skills DR Technical Expert - having fairly Security good Technical solution knowledge Enterprise Risk Forensic Analysis Oracle 11 G R 2 Identity Architect/Service Line Management of all IT technologies specially Skills like Encase, & Access Manager, Firewall - Palo replication and recovery solution Professionals (vertical Mandiant. Management Alto specific such as BFSI etc. ) architecture knowledge and documentation Skills. DR Management Expert - having thorough knowledge of DR Multiple SIEM - Nitro, Q Web Application Management Governance, Sail. Point, CA Access Radar, RSA Security Firewall like F 5, processes and planning including IT Governance Analytics Radware. Communication, Invocation, DR Plan management, ITSM processes, documentation skills. Business Continuity Planner Threat Management -- Application Security GRC Platform Consultants having thorough knowledge of - IPS Tipping point, Consulting and (RSA-Archer, IBM Tivoli Identity & Business Continuity Planning Mc. Afee ; Firewall Testing like PT, Code Access Management involving BIA, Risk Management, Metric. Stream, Assurance tools Review. Secure SDLC Communication Strategy, BC Plan Openpages, Agiliance) Skybox, Tufin, Algosec Design. management. Database Firewalls – Oracle/Secure. Sphere; Data base Security Banking Operational Risk Cyber. Ark Privilege Network Admission Imperva, Guardium, Management Identity Manager Control – Forescout, Sentrigo. Professionals. Cisco DLP – Websense, RSA, Novell Identity & Symantec Access Management 19 Copyright © 2014 HCL Technologies Limited | www. hcltech. com